Senior Enterprise Customer Success Leader – North America – AI‑Powered Logistics Optimization & Supply Chain Value Strategist for Fortune 500 Shippers at brighthush

About brighthush

brighthush is a trailblazer in the logistics arena, fusing state‑of‑the‑art artificial intelligence with deep industry know‑how to transform how large shippers plan, execute, and optimize freight operations. Our cloud‑native platform overlays advanced route optimization, load building, dynamic planning, and AI‑assisted decision support directly onto existing Transportation Management Systems (TMS). The result? Tangible cost savings, superior asset utilization, and operational efficiencies that ripple across the entire supply chain. Trusted by Fortune 500 shippers in Food & Beverage, Consumer Packaged Goods, and Retail, brighthush is rapidly expanding its footprint across North America, empowering enterprises to navigate the complexities of modern logistics with confidence and agility.

Why brighthush?

At brighthush, you’ll join a high‑impact, purpose‑driven team that is reshaping logistics for the digital age. We offer:

• Proven Enterprise Product – 30+ deployments with large shippers, validated by industry leaders.
• Founding‑Level Influence – Shape the North American Customer Success playbook and set the tone for future hires.
• Direct Access to Leadership – Work closely with the Co‑Founder & COO and product engineering to drive customer outcomes.
• High‑Growth Market – The logistics industry is investing heavily in AI‑driven optimization; your work will directly contribute to this macro tailwind.
• Collaborative Culture – A flat, transparent environment where cross‑functional collaboration is the norm.

Position Overview

As a Senior Customer Success Leader for North America, you will own a portfolio of high‑value enterprise accounts, guiding them from post‑sale onboarding through adoption, value realization, and expansion. You will be the primary advocate for our customers, ensuring they achieve and exceed their business objectives while driving gross and net revenue retention. Your strategic vision, analytical rigor, and customer‑centric mindset will help shape the future of logistics for our most important clients.

Key Responsibilities

Onboarding & Rollout Leadership

• Own the end‑to‑end post‑sale rollout for each account, from contract handoff to full production go‑live.
• Collaborate with Sales, Product, and Engineering to define success metrics and milestones for each customer.
• Develop and deliver tailored training programs that accelerate user adoption and maximize ROI.
• Act as the primary point of contact during the critical first 90 days, ensuring a seamless transition and early wins.
• Leverage data to create a customized implementation roadmap that aligns with each customer’s strategic priorities.

Customer Advocacy & Value Realization

• Maintain a deep understanding of each customer’s business strategy, pain points, and success criteria.
• Conduct regular business reviews, presenting data‑driven insights that demonstrate tangible cost savings and operational improvements.
• Identify and quantify upsell and cross‑sell opportunities that align with the customer’s evolving needs.
• Champion customer feedback within the organization, driving product enhancements that deliver incremental value.
• Build a robust case for renewal and expansion, articulating the ROI of continued partnership.

Relationship Management & Retention

• Build and nurture long‑term relationships with key stakeholders, including C‑suite executives, supply chain leaders, and operational managers.
• Proactively manage risk by monitoring usage patterns, health scores, and satisfaction metrics.
• Develop and execute retention strategies that mitigate churn and maximize lifetime value.
• Collaborate with the Sales and Finance teams to negotiate contract renewals and expansion agreements.
• Serve as the voice of the customer in executive forums, ensuring their needs are reflected in product roadmaps.

Process & Knowledge Management

• Document best practices, case studies, and success stories that can be leveraged across the organization.
• Lead continuous improvement initiatives to streamline onboarding, support, and renewal processes.
• Mentor and coach junior Customer Success Managers, fostering a culture of excellence and growth.
• Stay current on industry trends, regulatory changes, and emerging technologies that impact our customers.
• Develop and maintain a knowledge base that empowers customers and internal teams alike.

Strategic Leadership & Vision

• Define and execute the North American Customer Success strategy, aligning with brighthush’s broader business objectives.
• Collaborate with Product, Engineering, and Sales to translate customer insights into roadmap priorities.
• Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader.
• Drive cross‑regional knowledge sharing to ensure consistent best practices across the global team.
• Champion a culture of continuous learning, encouraging the team to pursue certifications and industry credentials.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise SaaS sales, with a proven track record of managing high‑value accounts.
• Deep understanding of logistics, supply chain, or transportation operations, preferably within the Food & Beverage, Consumer Packaged Goods, or Retail sectors.
• Experience working with AI‑driven optimization tools or advanced analytics platforms.
• Strong analytical skills, with the ability to translate data into actionable insights and business value.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical teams alike.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Demonstrated ability to manage cross‑functional teams and influence decision‑makers.

Preferred Qualifications

• Prior experience in a fast‑growing SaaS startup environment, with a passion for scaling customer success operations.
• Background in data science or operations research, with a strong grasp of optimization algorithms.
• Fluency in multiple languages, especially Spanish or French, to serve a diverse North American customer base.
• Track record of building and leading high‑performing customer success teams.
• Experience with subscription billing, revenue recognition, and financial forecasting.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Customer‑Centric Mindset – Passion for delivering exceptional service and creating lasting value.
• Data‑Driven Decision Making – Comfortable working with large datasets, dashboards, and KPI dashboards.
• Project Management – Skilled at coordinating complex initiatives across multiple stakeholders.
• Negotiation & Influence – Proven ability to close renewal deals and secure expansion opportunities.
• Adaptability – Thrive in a dynamic, fast‑paced environment with evolving priorities.
• Collaboration – Strong teamwork skills, working effectively with Sales, Product, Engineering, and Finance.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Senior Customer Success Leader, you will:

• Progress into a Director or VP of Customer Success role, overseeing a regional or global team.
• Lead strategic initiatives that shape the future of our product and customer experience.
• Participate in executive leadership meetings, influencing company strategy and product direction.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.
• Mentor and develop the next generation of customer success leaders, leaving a lasting legacy.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and collaboration. Our core values include:

• Customer Obsession – Every decision is driven by the goal of delivering maximum value to our customers.
• Data‑First Mindset – We rely on evidence and analytics to guide strategy and execution.
• Continuous Improvement – We celebrate experimentation, learn from failures, and iterate quickly.
• Inclusive Collaboration – Diverse perspectives are valued, and cross‑functional teamwork is the norm.
• Work‑Life Balance – Flexible schedules, remote options, and a supportive environment help you thrive.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior customer success leaders.
• Performance‑based bonus tied to customer retention, expansion, and satisfaction metrics.
• Equity or stock‑option program, allowing you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your family.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget, covering conferences, courses, and certifications.
• Wellness initiatives, including gym memberships, mental health resources, and wellness stipends.

How to Apply

Ready to lead enterprise customers to new heights of efficiency and profitability? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to hear how your experience and passion align with brighthush’s mission to revolutionize logistics through AI and data.