Senior Enterprise Customer Success Manager – AI & Data Governance Leadership, Remote (Ireland) – Champion Adoption, Growth, and Value at brighthush

About brighthush

brighthush is at the forefront of the data‑centric revolution, empowering global enterprises to unlock, protect, and monetize their most valuable asset: data. With a portfolio that spans AI‑enabled data governance, cybersecurity, and platform modernization, we partner with more than 45,000 organizations worldwide—including 90 % of the Fortune 500—to solve the most pressing challenges of today and tomorrow. Our mission is simple yet ambitious: transform raw data into a strategic advantage, safeguard digital ecosystems, and accelerate the journey to AI‑ready operations.

Our culture is built on curiosity, collaboration, and a relentless focus on delivering superior outcomes for our customers. We celebrate diversity, champion continuous learning, and reward bold ideas that drive real impact. Whether you’re a seasoned professional or an emerging talent, brighthush offers a dynamic, inclusive environment where you can grow, innovate, and make a difference.

The Opportunity

As a Senior Enterprise Customer Success Manager at brighthush, you will become the trusted advisor for our most strategic enterprise accounts. Your primary mission is to ensure that each customer realizes maximum value from our AI‑enabled solutions through deep adoption, measurable outcomes, and long‑term partnership. You will own the entire customer lifecycle—from initial deployment and adoption to value realization, renewal, and expansion—while collaborating closely with Sales, Product, Support, and Professional Services to deliver a seamless, high‑impact experience.

Your Impact

• Serve as the single point of contact for executive and technical stakeholders, building trust and influencing strategy.
• Drive adoption of brighthush’s AI, data governance, and cybersecurity platforms, turning technology into tangible business value.
• Identify and nurture upsell and cross‑sell opportunities, working hand‑in‑hand with Account Executives to grow recurring revenue.
• Champion continuous improvement by capturing customer feedback, translating it into product enhancements, and advocating for the customer’s voice across the organization.
• Lead executive business reviews, data‑driven impact reports, and strategic roadmaps that align with each customer’s business objectives.

Key Responsibilities

• Customer Relationship Ownership: Manage a portfolio of global or large‑scale strategic accounts, maintaining relationships at all levels—executive, management, and technical leaders.
• Strategic Value Planning: Develop and maintain Success Plans that align with customer‑defined business outcomes and value milestones.
• Coach and mentor junior CSMs, sharing best practices and fostering a culture of excellence.
• Identify and implement solutions that improve customer success metrics, adoption rates, and overall satisfaction.
• Collaborate with cross‑functional teams—Sales, Support, Product, Renewals, and Professional Services—to ensure continuity and strategic alignment.
• Act as an escalation point for high‑impact customer issues, coordinating rapid resolution with internal stakeholders.
• Monitor customer analytics and KPIs, proactively addressing risks and opportunities to reinforce value.
• Facilitate Executive Business Reviews (EBRs) and other high‑level engagements, using data and success plans to demonstrate impact.
• Drive cross‑sell and upsell initiatives, ensuring a positive customer experience while maximizing revenue potential.
• Implement scalable programs and process improvements that enhance internal efficiency and customer experience.

Essential Qualifications

• Bachelor’s or Master’s degree (or equivalent experience) in Business, Technology, or a related field.
• Minimum of 6 years of experience in Customer Success, Technical Account Management, Sales Engineering, or a similar role focused on driving adoption and retention.
• Deep experience managing enterprise accounts in platform management and security solutions, with a proven track record of growth, adoption, and retention at the executive level.
• Exceptional ability to translate complex business requirements into clear, measurable value propositions.
• Proven skill in managing executive relationships (VP/CxO) and influencing strategic decisions.
• Strong knowledge of Customer Success best practices, including process definition, enablement, and adoption programs.
• Excellent organizational skills, with the ability to set milestones, track progress, and keep Success Plans on target.
• Experience handling internal and external escalations with a focus on rapid resolution.
• Outstanding communication skills—both written and verbal—across all stakeholder levels.
• Fluency in English and German; additional language skills (e.g., Dutch) are a plus.

Preferred Qualifications

• Experience leading transformational Customer Success initiatives, especially during product shifts from on‑premise to SaaS.
• Background in B2B software sales or customer success within a high‑growth technology company.
• Proficiency with Customer Success tools such as Gainsight or Totango, and CRM systems like Salesforce.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable insights.
• Experience in the AI, data governance, or cybersecurity domains, with a deep understanding of industry challenges and regulatory requirements.

Skills & Competencies

• Strategic Thinking & Vision: Ability to see the big picture and translate it into actionable plans.
• Relationship Management: Proven track record of building trust with C‑suite executives and technical leaders.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to drive outcomes.
• Project Management: Skilled at coordinating cross‑functional initiatives and managing timelines.
• Communication & Storytelling: Exceptional written and verbal communication, with the ability to craft compelling narratives for diverse audiences.
• Adaptability & Resilience: Thrive in a fast‑paced, evolving environment and navigate ambiguity with confidence.
• Collaboration & Teamwork: Strong collaborator who works effectively with Sales, Product, Support, and Professional Services.

Career Growth & Learning

At brighthush, we believe that your professional growth is as important as the value you deliver to our customers. As a Senior Enterprise Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our product portfolio.
• Mentor and coach junior team members, building a high‑performing Customer Success organization.
• Participate in executive‑level strategy sessions, influencing product direction and market positioning.
• Access continuous learning resources, including industry certifications, workshops, and conferences.
• Benefit from a clear career ladder that offers opportunities to move into Director or VP roles within Customer Success, Product, or Enterprise Sales.

Work Environment & Culture

Our remote‑first model gives you the flexibility to work from anywhere in Ireland while staying connected to a vibrant, global team. You will experience:

• Weekly virtual town halls and cross‑departmental knowledge‑sharing sessions.
• Monthly hackathons and innovation challenges that encourage creative problem‑solving.
• A culture of psychological safety where every voice is heard and valued.
• Regular team‑building activities, both virtual and in‑person, to foster camaraderie.
• Access to cutting‑edge tools and technologies that enable you to deliver world‑class customer experiences.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with market rates for senior Customer Success leaders.
• Performance‑based bonus structure tied to customer success metrics, renewal rates, and expansion revenue.
• Equity or stock‑option program to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and fully remote work options.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget for courses, certifications, and conference attendance.

How to Apply

If you are passionate about driving customer success at the intersection of AI, data governance, and cybersecurity, and you thrive in a collaborative, high‑growth environment, we want to hear from you. Join brighthush and help shape the future of enterprise technology.