Senior Enterprise Customer Success Manager – Championing Adoption, Revenue Growth, and Strategic Partnerships for Global Brands at brighthush

About brighthush

brighthush is a trailblazer in the product information management (PIM) space, redefining how brands, retailers, and marketplaces orchestrate, enrich, and syndicate their product data. Our cloud‑native platform turns raw product details into actionable insights, enabling businesses to deliver consistent, high‑quality experiences across every digital touchpoint. From global e‑commerce giants to niche consumer‑goods brands, brighthush empowers teams to streamline workflows, automate content enrichment, and publish data to the channels that matter most.

Our mission is simple yet powerful: make product information work smarter, not harder. By marrying deep data architecture expertise with a customer‑centric mindset, we ensure that every stakeholder—from marketers and merchandisers to IT and product teams—has instant, accurate access to the information they need, when they need it.

Why brighthush?

• Innovation at Scale: We continuously evolve our platform to meet the ever‑changing demands of the digital commerce ecosystem, integrating AI, machine learning, and advanced analytics to keep our customers ahead of the curve.
• Impactful Work: Your contributions directly shape how thousands of customers deliver product data to millions of end‑users, influencing brand perception and sales performance.
• Collaborative Culture: Cross‑functional teams, open communication, and a flat hierarchy mean your voice is heard and your ideas can become reality.
• Growth Opportunities: From mentorship programs to leadership tracks, we invest in your professional development and career trajectory.
• Global Reach, Local Touch: While we serve customers worldwide, we maintain a deep understanding of local market nuances, ensuring solutions are both globally scalable and locally relevant.
• Data‑Driven Decision Making: Every product enhancement, customer interaction, and strategic initiative is backed by rigorous data analysis, fostering a culture of continuous improvement.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted partner and go‑to expert for our high‑value enterprise clients. You will own the entire customer journey—from onboarding and adoption to renewal and expansion—ensuring each client realizes maximum value from our platform. Your deep product knowledge, combined with exceptional relationship‑building skills, will help you turn customers into advocates and unlock new revenue opportunities.

In this role, you will collaborate closely with Sales, Product, Engineering, and Professional Services to create a seamless experience that drives measurable business outcomes. You will act as the bridge between the customer’s strategic objectives and the technical capabilities of brighthush, translating complex product features into tangible value propositions.

Key Responsibilities

• Customer Relationship Ownership: Serve as the primary point of contact for a portfolio of high‑value accounts, building trust and acting as an internal advocate for each client’s success.
• Product Evangelism: Leverage your mastery of brighthush’s features—data modeling, workflows, syndication, enrichment, imports/exports, permissions, dashboards—to guide customers toward self‑service excellence.
• Success Planning & Execution: Translate customer goals into actionable Success Plans with measurable milestones, and review progress during regular Business Reviews.
• Adoption & Usage Analytics: Monitor usage metrics, identify adoption gaps, and implement targeted interventions to drive platform engagement.
• Risk Mitigation & Expansion: Proactively spot churn risks, collaborate with Account Management on renewal strategies, and uncover upsell or cross‑sell opportunities.
• Voice of the Customer: Capture feedback, surface adoption blockers, and partner with Product and Support to influence roadmap and feature enhancements.
• Industry Thought Leadership: Stay current on product information management trends, share best practices, and conduct workshops or webinars for customers.
• Escalation Management: Own the resolution of technical or operational escalations, coordinating with engineering, professional services, and support teams.
• Data‑Driven Insights: Produce quarterly health reports, trend analyses, and ROI case studies that demonstrate the value delivered to each account.
• Cross‑Functional Collaboration: Partner with Marketing to co‑create customer success stories, case studies, and reference programs that amplify brand credibility.

Essential Qualifications

• Platform Mastery: Proven ability to become a Super User/Administrator of brighthush or a comparable PIM/DAM/MDM/PXM platform.
• Customer Success Experience: 5–8+ years in Customer Success, Solution Consulting, or SaaS support roles where deep product knowledge was critical.
• Adoption Mindset: Track record of driving product adoption, measuring success through usage KPIs, and translating data into tangible business value.
• Product Data Expertise: Strong grasp of product information concepts—data models, taxonomy, enrichment, syndication, workflows—or the aptitude to master them quickly.
• Communication & Influence: Excellent written and verbal English; ability to present, teach, and influence stakeholders at all levels.
• Organizational Skills: Ability to manage multiple accounts, maintain detail orientation, and take initiative in a fast‑paced environment.
• Education: Bachelor’s degree or equivalent practical experience.
• Technical Acumen: Comfortable navigating APIs, data schemas, and integration points; ability to translate technical details into business language.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and a genuine desire to help clients succeed.

Preferred Qualifications

• Experience in the retail, consumer goods, or digital marketplace sectors.
• Knowledge of e‑commerce platforms (e.g., brighthush, brighthush, brighthush).
• Familiarity with data governance and compliance standards such as GDPR, CCPA, and ISO 27001.
• Previous leadership or mentorship experience within a Customer Success team.
• Experience with data analytics tools (e.g., Tableau, Power BI) to create actionable dashboards.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) is a plus.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Analytical & Data‑Driven Decision Making
• Problem‑Solving & Critical Thinking
• Collaboration & Cross‑Functional Alignment
• Adaptability & Resilience
• Time Management & Prioritization
• Presentation & Storytelling
• Change Management

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Senior Customer Success Manager, you will:

• Progress to a Customer Success Leadership role, overseeing a larger portfolio and shaping strategy.
• Participate in our internal “Innovation Lab,” where you can propose new features or process improvements.
• Access a curated learning path, including certifications in product information management, data analytics, and leadership development.
• Engage with industry conferences, webinars, and thought‑leadership forums to stay ahead of market trends.
• Take ownership of a mentorship program, guiding junior team members and fostering a culture of continuous learning.
• Contribute to the development of brighthush’s public content strategy, including whitepapers, e‑books, and industry reports.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls.
• Dedicated Slack channels for cross‑functional collaboration.
• Quarterly team retreats and virtual social events.
• An open‑door policy that encourages feedback and innovation.
• Regular hackathons and innovation challenges that reward creative problem‑solving.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans for eligible employees.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Flexible work hours and remote‑work options.
• Professional development budget and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Annual company‑wide retreat and team‑building activities.
• Employee referral bonuses and recognition programs.

How to Apply

If you’re passionate about turning data into action, thrive in a fast‑moving environment, and want to help enterprise customers unlock the full potential of their product information, we’d love to hear from you. Even if you’re not 100% sure you meet every requirement, we encourage you to apply—we’re excited to explore how your unique experience can add value to our team.

Take the next step in your career and become a pivotal part of brighthush’s mission to make product information work smarter for brands worldwide.