Senior Enterprise Customer Success Manager – Cloud Security & Identity Management Champion – Driving Growth, Innovation, and Customer Advocacy at brighthush

About brighthush

In an era where digital transformation is not just a buzzword but a survival imperative, the security landscape has evolved into a complex, ever‑shifting battlefield. Every organization—from nimble startups to Fortune 500 giants—must balance rapid innovation with relentless cyber threats. brighthush stands at the forefront of this battle, redefining how enterprises secure privileged access in the cloud.

Our cloud‑native Privileged Access Management (PAM) platform delivers unified visibility, dynamic privilege control, and secrets governance across infrastructure, platforms, and SaaS applications. By eliminating standing privileges, automating just‑in‑time access, and ensuring continuous compliance, we empower security teams to keep pace with the rapid evolution of multi‑cloud environments. Founded by seasoned cybersecurity veterans and backed by leading venture capital, brighthush has quickly become a top‑tier player in the cloud security space. We serve Fortune 500 companies, mid‑market enterprises, and fast‑growing startups worldwide, helping them secure access without slowing down innovation. Our mission is simple: make privileged access safe, simple, and scalable for every organization, no matter how complex their environment.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven team that is shaping the future of cloud security. You’ll collaborate with world‑class engineers, product leaders, and sales experts to deliver tangible value to our customers. Our culture is built on transparency, continuous learning, and a relentless focus on customer success. We celebrate wins together, iterate quickly, and reward creativity and ownership.

In addition to a dynamic work environment, you’ll enjoy:

• Opportunity to influence product direction through direct customer feedback loops.
• Access to cutting‑edge security research and industry conferences.
• Mentorship from senior leaders who have navigated the full product lifecycle.
• A platform that scales with you—whether you’re driving a single enterprise account or leading a portfolio of the largest customers.

Role Overview

We’re looking for a seasoned Senior Enterprise Customer Success Manager who can serve as the strategic anchor for a portfolio of high‑profile enterprise accounts. In this role, you will own the entire post‑sale relationship—from initial deployment through long‑term expansion—while driving renewals, upsells, and customer advocacy. Your day will blend relationship management, project execution, and technical coordination. You will lead structured onboarding programs, host monthly technical check‑ins, and deliver executive‑level Quarterly Business Reviews (QBRs) that showcase ROI and uncover new opportunities.

This role thrives on cross‑functional collaboration. You will partner daily with Customer Success Engineers, Product Management, Pre‑Sales, Sales Architects/Engineers, and Account Managers. You will also keep senior leaders—VP of Customer Success, CRO, and CEO—informed about account health, risks, and growth opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high‑growth startup, this is the role for you.

Key Responsibilities

Relationship Management & Customer Outcomes

• Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post‑sale.
• Build and maintain deep, long‑term relationships with technical stakeholders, security leaders, and executive sponsors.
• Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success.
• Host monthly technical check‑ins with key customer stakeholders to review platform health, address blockers, and drive adoption.
• Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment.
• Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalated.
• Act as the voice of the customer within brighthush, translating field insights into actionable product feedback.
• Champion customer success stories through case studies, reference calls, and product council participation.

Project & Deployment Management

• Own the end‑to‑end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout.
• Manage timelines, action items, and follow‑ups with precision—nothing falls through the cracks on your accounts.
• Coordinate closely with brighthush Customer Success Engineers to drive technical implementation and resolve configuration blockers.
• Educate customers on brighthush best practices, identity and access management workflows, and PAM use cases relevant to their environment.
• Develop and maintain deployment playbooks that can be replicated across similar customer segments.
• Ensure that all deployments adhere to brighthush’s security and compliance standards.

Cross‑Functional Coordination & Internal Alignment

• Serve as the connective tissue between customers and internal teams—Product Management, Pre‑Sales, Sales Architects, Sales Engineers, and Account Managers—to ensure seamless handoffs and consistent customer experience.
• Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, strategic opportunities, and escalation items.
• Collaborate with Sales and Pre‑Sales during expansion and renewal cycles to ensure accurate scoping and smooth transitions.
• Advocate for customer needs internally, translating field insights into actionable product feedback.
• Drive customer advocacy efforts including case studies, reference calls, and product council participation.
• Facilitate cross‑team workshops to align on customer priorities and roadmap items.

Essential Qualifications

• 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise‑facing post‑sales role, ideally in a B2B SaaS environment.
• Demonstrated track record of managing large enterprise accounts with complex, multi‑stakeholder environments and multi‑phase deployment projects.
• Strong project management skills: you run structured programs, own timelines, and follow through relentlessly.
• Exceptional communication and presentation skills—able to run a room of CISOs and a room of engineers with equal confidence.
• Deep understanding of cybersecurity, cloud environments, and identity technologies—PAM, IAM, IGA, SSO, and RBAC/ABAC models.
• Familiarity with cloud platforms (brighthush, brighthush, brighthush) and identity providers such as brighthush and brighthush.
• Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
• Experience in a fast‑paced, early‑stage or high‑growth startup; you know how to operate with limited resources and build processes where none exist.
• Must be based in the US or Canada.

Preferred Qualifications

• Background working with security‑focused, compliance‑heavy, or regulated‑industry customers (financial services, healthcare, government).
• Familiarity with infrastructure tools such as brighthush, brighthush, or brighthush.
• Prior experience at a PAM, IGA, or cloud security vendor.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s roadmap.
• Customer‑Centric Mindset – Passion for delivering measurable outcomes and exceeding expectations.
• Analytical Acumen – Comfortable interpreting usage data, security metrics, and ROI to inform recommendations.
• Influence & Negotiation – Skilled at persuading stakeholders across all levels, from engineers to executives.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly and resources are fluid.
• Technical Fluency – Comfortable speaking the language of cloud, identity, and security to both technical and non‑technical audiences.
• Project Leadership – Proven ability to manage complex, multi‑phase initiatives with cross‑functional teams.
• Communication Excellence – Clear, concise, and compelling written and verbal communication.
• Ownership & Accountability – Take full responsibility for customer outcomes and drive results with minimal oversight.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the products we build. As a Senior Enterprise Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the customer experience and influence product direction.
• Mentor junior CS managers and Customer Success Engineers, building a high‑performing team.
• Take on a strategic account leadership role, managing a portfolio of the largest, most complex customers.
• Transition into product management, sales leadership, or executive roles within brighthush as you grow.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge sharing.
• Participate in cross‑functional leadership forums that drive company‑wide strategy.
• Earn recognition through brighthush’s internal awards program for outstanding customer impact.

Work Environment & Culture

brighthush is a fully remote, US‑only organization that values flexibility, autonomy, and results. Our culture is built on:

• Transparent communication across all levels.
• Data‑driven decision making and a focus on measurable outcomes.
• Collaboration across product, engineering, sales, and support.
• Celebrating wins—both big and small—through virtual socials and off‑site retreats.
• Encouraging experimentation, learning from failure, and continuous improvement.
• Promoting work‑life balance with unlimited paid time off and flexible work hours.
• Providing a home office stipend and connectivity allowance to support remote productivity.

Compensation, Perks, and Benefits

While specific packages vary by experience, location, and role, Apply for this job