Senior Enterprise Customer Success Manager – Cyber Resilience & Recovery Solutions Lead – Champion Strategic Partnerships, Accelerate Adoption, Drive Growth, and Shape the Future of Digital Resilience at brighthush

About brighthush

brighthush is not just a cybersecurity vendor; it is a global movement that reimagines how enterprises anticipate, withstand, and recover from digital threats. With a portfolio anchored by award‑winning Recovery Dependency Modeling and a next‑generation Recoverability Intelligence Platform, we empower Fortune 500 leaders and mid‑market innovators to predict breaches, orchestrate rapid recovery, and keep critical business functions running across hybrid cloud and on‑premise environments. Our track record of over 500 ransomware recoveries worldwide speaks to the depth of our expertise and the trust we earn from customers who rely on us to safeguard their most valuable assets.

Why brighthush is the Future of Cyber Resilience

In an era where cyber incidents are escalating in frequency, complexity, and cost, organizations need more than reactive defenses. They require a proactive, data‑driven approach that turns risk into resilience. brighthush delivers that vision by combining cutting‑edge technology, deep industry knowledge, and a relentless focus on customer outcomes. Our solutions are built on the premise that recovery is not a one‑off event but an ongoing capability that must be embedded into every layer of an organization’s operations.

Role Overview

The Senior Enterprise Customer Success Manager is a pivotal role within our Customer Success organization. You will partner with enterprise customers to accelerate product adoption, unlock new value, and secure long‑term retention. Success in this role is measured by your ability to deepen relationships, align solutions with customer objectives, and act as a trusted advisor to C‑suite stakeholders. You will collaborate with engineering, product, sales, and support teams to translate customer needs into tangible outcomes.

Key Responsibilities

• Build and nurture deep trust with enterprise customers – Become the primary point of contact for strategic initiatives and the voice of the customer across the organization.
• Own the end‑to‑end customer journey – From onboarding through renewal, ensure a seamless experience that drives adoption and satisfaction.
• Develop and execute comprehensive success plans – Align brighthush’s solutions with each customer’s business goals, risk appetite, and technology roadmap.
• Lead quarterly business reviews (QBRs) – Translate technical metrics into clear business value stories for executive stakeholders.
• Identify and champion growth opportunities – Collaborate with sales to design upsell and cross‑sell strategies that fit the customer’s roadmap.
• Serve as a thought leader within the Customer Success team – Mentor junior CSMs and share best practices.
• Act as the voice of the customer across internal teams – Ensure that feedback informs product enhancements and service delivery.
• Manage contract negotiations, renewals, and SLAs – Maintain alignment with customer expectations and revenue targets.
• Analyze industry trends, customer feedback, and performance data – Refine success strategies and drive continuous improvement.
• Collaborate with cross‑functional partners – Resolve escalations and deliver on commitments.
• Deliver insightful, data‑rich reports to C‑suite executives – Showcase ROI, risk mitigation, and strategic impact.
• Participate in on‑call rotations and incident response – Support critical recovery engagements as needed.

Essential Qualifications

• Minimum of 5 years in a Customer Success or Account Management role, preferably within the cybersecurity or managed services space.
• Proven track record of driving adoption, retention, and expansion across enterprise accounts.
• Strong executive presence and ability to communicate complex technical concepts to non‑technical audiences.
• Deep understanding of customer budgeting cycles, renewal processes, and revenue impact.
• Exceptional written and verbal communication skills, with a knack for building relationships at all organizational levels.
• Experience managing multi‑year contracts, SLAs, and service delivery agreements.
• Hands‑on knowledge of server, network, storage, and security fundamentals, with practical application of InfoSec principles.
• Advanced analytical skills – proficiency in business intelligence tools, Excel, and data visualization to translate raw data into actionable insights.
• Demonstrated ability to work cross‑functionally, coordinating with engineering, product, sales, and support to achieve customer success.

Preferred Skills & Experience

• Experience in a managed services provider (MSP) environment or with technology partners selling MSP solutions.
• Background in incident response, ransomware recovery, or breach remediation.
• Familiarity with cloud‑native architectures and hybrid cloud deployments.
• Knowledge of industry standards such as NIST, ISO 27001, and SOC 2.
• Experience leading or mentoring a team of Customer Success Managers.
• Proficiency with CRM platforms (e.g., brighthush) and customer success tools (e.g., brighthush).
• Strong project management skills, with the ability to juggle multiple priorities and deliver on deadlines.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the cyber threat landscape. As you demonstrate impact, you’ll have the opportunity to:

• Progress to senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Services.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor the next generation of customer success leaders and influence the culture of the organization.
• Participate in executive‑level strategy sessions and contribute to the company’s long‑term vision.

We also invest heavily in continuous learning. You’ll have access to certifications, workshops, and industry conferences at no cost, as well as internal knowledge‑sharing sessions with experts in cybersecurity, product strategy, and enterprise sales.

Our Culture & Work Environment

We believe that great ideas come from collaboration and curiosity. At brighthush, you’ll find:

• A flat hierarchy that encourages open dialogue and rapid decision‑making.
• Regular hackathons and innovation challenges that let you experiment with new solutions.
• Community outreach initiatives – cybersecurity awareness workshops, mentorship programs, and volunteer days.
• Celebrations of milestones, both personal and professional, to foster a sense of belonging.
• Flexible work arrangements that support work‑life balance, including remote options and unlimited paid time off.
• A focus on employee wellness, with mental health resources, wellness stipends, and on‑site fitness facilities.

Compensation & Perks

While the base salary range for this role is $130,000 – $150,000, the total compensation package is designed to reward performance and impact. In addition to competitive pay, you’ll receive:

• Annual performance bonus tied to customer satisfaction, renewal rates, and expansion metrics.
• Equity participation, giving you a stake in brighthush’s growth.
• Health, dental, and vision insurance with coverage for dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry conferences.
• Wellness benefits: gym memberships, mental health support, and wellness stipends.
• Employee assistance programs and a culture that prioritizes well‑being.

How to Apply

If you are a strategic thinker, a relationship builder, and a champion of customer success, we want to hear from you. Join brighthush and help shape the future of cyber resilience while advancing your career in a supportive, high‑growth environment.

Apply today and become the trusted advisor that enterprise leaders rely on to navigate the complex world of cyber risk.