Senior Enterprise Customer Success Manager – Cybersecurity & SaaS Solutions – Drive Strategic Account Growth, Revenue, Retention, and Expansion for High‑Value Clients at brighthush

About brighthush

brighthush is a global pioneer in cybersecurity and unified access management, dedicated to empowering enterprises to unlock productivity while safeguarding every digital touchpoint. With a portfolio that spans enterprise password management, AI‑driven identity solutions, and next‑generation access controls, we secure more than 180,000 businesses—from Fortune 100 leaders to cutting‑edge AI startups—across the cloud, SaaS, and on‑prem environments. Our mission is simple yet powerful: enable teams to work confidently and efficiently, knowing that every identity is verified, every application sign‑in is protected, and every device is trusted.

In a world where cyber threats evolve at the speed of innovation, brighthush stands at the forefront, turning complex security challenges into seamless, user‑friendly experiences. Our solutions are engineered to scale with your organization, delivering measurable ROI through reduced risk, streamlined compliance, and accelerated digital transformation.

Why brighthush?

We’re more than a product company; we’re a movement toward a safer, simpler digital future. Our culture is built on collaboration, transparency, and a relentless focus on customer outcomes. We celebrate curiosity, embrace experimentation, and reward bold ideas that push the boundaries of what’s possible. If you thrive in a fast‑paced, high‑impact environment and want to shape the next generation of security technology, brighthush is the place for you.

At brighthush, you’ll find:

• Mission‑driven teams that place customer success at the heart of everything we do.
• Access to cutting‑edge AI and data analytics that transform how we understand and anticipate customer needs.
• A growth mindset that encourages continuous learning, experimentation, and personal development.
• A diverse, inclusive environment where every voice is heard and every contribution matters.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will own a portfolio of complex, high‑value accounts and drive the full customer lifecycle—from onboarding to expansion. You will act as a trusted advisor to VP and C‑suite stakeholders, ensuring that our solutions deliver measurable ROI and that customers achieve their strategic objectives. Your commercial autonomy will allow you to identify and close expansion opportunities, manage renewals, and mentor junior teammates—all while contributing to the evolution of our success playbooks and AI‑powered workflows.

In this role, you will be the bridge between our customers’ business goals and the technical excellence of our platform, turning data into actionable insights and turning challenges into opportunities.

Key Responsibilities

• Portfolio Ownership – Independently manage a book of moderately to highly complex accounts, tailoring success plans to each customer’s context and business goals.
• Value Realization & Adoption – Drive adoption of brighthush’s full product suite, translating features into tangible business outcomes and ROI for executive sponsors.
• Revenue Retention & Expansion – Achieve high renewal rates, proactively mitigate risk, and source expansion opportunities that align with customer growth plans.
• Executive Business Reviews (EBRs) – Lead data‑driven, value‑focused EBRs with VP and C‑suite stakeholders, building business cases that influence renewal confidence and expansion.
• Strategic Rigor – Manage commercial objections, negotiate renewal terms, and navigate competitive conversations independently, ensuring a smooth pipeline flow.
• Trusted Advisor – Leverage deep product knowledge and regulatory context to guide customers through security best practices and compliance requirements.
• Team Enablement – Mentor Level B CSMs, co‑lead cross‑functional initiatives, and contribute to the continuous improvement of playbooks and AI‑assisted workflows.
• Data‑Driven Insight Generation – Utilize brighthush analytics, internal dashboards, and external market data to surface actionable insights, forecast renewal health, and identify upsell triggers.
• Thought Leadership – Represent brighthush at industry events, webinars, and customer conferences, sharing success stories and emerging trends.
• Process Optimization – Identify bottlenecks in the CS workflow, propose automation or AI enhancements, and champion adoption across the team.

Essential Qualifications

• 6+ years in a customer‑facing, consultative, or technical role within SaaS (Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership).
• Proven track record of exceeding retention, adoption, and expansion metrics, with recognition for outstanding performance.
• Experience conducting executive business reviews with VP and C‑suite stakeholders.
• Background in cybersecurity, IAM, identity security, or enterprise IT is highly preferred; prior experience with brighthush’s products is a strong plus.
• Strong commercial acumen: ability to qualify, advance, and document expansion opportunities independently.
• Proficiency with brighthush analytics, CRM, and maintaining rigorous data hygiene and forecasting discipline.
• High autonomy: manage complex accounts without requiring managerial direction.
• Executive presence: adapt messaging across technical, operational, and C‑suite audiences.
• Mentorship mindset: elevate teammates through knowledge sharing and informal coaching.
• Excellent written and verbal communication skills, with the ability to craft compelling presentations and proposals.

Preferred Qualifications

• Experience designing and implementing AI‑assisted workflows that enhance commercial execution.
• Demonstrated ability to translate advanced product capabilities into clear business outcomes for senior leadership.
• Track record of building and maintaining strong cross‑functional relationships with Sales, Product, and Engineering.
• Experience in a high‑growth, fast‑moving startup environment.
• Knowledge of compliance frameworks such as GDPR, CCPA, ISO 27001, and SOC 2.
• Certifications in cybersecurity (CISSP, CISM, or equivalent) or customer success (CSM, CSPO).

Skills & Competencies

• Strategic Account Planning & Multi‑Threaded Stakeholder Management
• Commercial Negotiation & Deal Closure
• Data‑Driven Decision Making & KPI Tracking
• AI Literacy & Ability to Leverage AI for Insight Generation
• Strong Communication & Presentation Skills
• Adaptability & Resilience in Ambiguous Situations
• Team Leadership & Peer Enablement
• Project Management & Cross‑Functional Collaboration
• Customer‑Centric Mindset & Empathy

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior CSM, you will:

• Progress to a Director of Customer Success role, overseeing a larger portfolio and shaping the global CS strategy.
• Transition into Customer Success Leadership or Product Management tracks, leveraging your deep customer insights.
• Participate in Leadership Development Programs that include mentorship, executive coaching, and cross‑functional projects.
• Access continuous learning through internal workshops, external conferences, and a generous budget for certifications.
• Engage in rotational programs to broaden your skill set across Sales, Product, and Engineering.
• Contribute to thought leadership by publishing whitepapers, speaking at industry events, and shaping industry standards.

Work Environment & Culture

brighthush champions a hybrid model that balances remote flexibility with in‑person collaboration. While most of our team works remotely from the UK, we host quarterly in‑person onboarding sessions in Toronto and occasional off‑sites across North America and EMEA. Our culture values:

• Collaboration across teams and geographies.
• Transparent communication and open feedback loops.
• Innovation and experimentation, especially around AI and automation.
• Work‑life balance, with generous paid time off and flexible schedules.
• Continuous improvement and a growth mindset.
• Recognition of individual and team achievements.

Compensation & Benefits

Competitive base salary ranging from £73,000 to £106,000, with commission and incentive plans that reward high performance. Additional benefits include:

• Health, dental, and vision coverage.
• Company‑matched pension plan.
• Generous paid time off (PTO) and parental leave.
• RSU program for eligible employees.
• Free brighthush account for personal use.
• Paid volunteer days and peer recognition programs.
• Remote‑first work environment with flexible hours.
• Wellness stipend and mental health resources.
• Annual team‑building retreats and off‑site events.

Travel & Onboarding

All go‑to‑market roles will complete an in‑person onboarding in Toronto. Occasional travel may be required for department off‑sites, quarterly meetings, and customer events across the US, Canada, and EMEA. Leaders can expect to travel roughly once per month, with travel expenses fully reimbursed and flexible scheduling to accommodate personal commitments.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, ethnicity, disability, sexual orientation, or any other protected characteristic. We welcome applicants from all backgrounds and encourage you to bring your authentic self to our team.

Accommodations & Accessibility

We provide reasonable accommodations throughout the recruitment process. If you require assistance, please contact our talent acquisition partner or email [email protected]. We are committed to ensuring a fair and supportive hiring experience for everyone.

Background Checks & AI in Recruitment

Successful candidates will undergo a background check that may include employment verification, reference checks, education confirmation, and a criminal record check, as permitted by local law. brighthush uses AI and machine learning to streamline the initial screening of applications, enhancing fairness and efficiency. If you prefer not to have your application assessed using AI/ML, you may opt out by completing this form.

Ready to Join brighthush?

If you are passionate about driving customer success, leveraging AI to unlock new opportunities, and shaping the future of cybersecurity, we want to hear from you. Apply today and become part of a team that is redefining what it means to secure the digital world.

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