Senior Customer Success & Delivery Consultant – Insurance Technology & Data Transformation Leader at brighthush

About brighthush

brighthush is a trailblazer in the insurance technology arena, empowering carriers, brokers, wholesalers, and MGAs to unlock operational excellence, streamline workflows, and accelerate growth. With a portfolio of more than 2,000 industry partners, brighthush has earned a reputation for delivering high‑impact solutions that drive measurable business outcomes. Our commitment to innovation, data‑driven insights, and a culture of continuous improvement has positioned us as a trusted partner for organizations seeking to transform their operating models and stay ahead in a rapidly evolving market.

Position Overview

As a Senior Customer Success & Delivery Consultant at brighthush, you will be the linchpin between strategy and execution for complex insurance technology initiatives. You will guide clients from initial discovery through to successful go‑live, ensuring that every solution is tailored to their unique business needs and delivers tangible value. Your expertise will shape the direction of our delivery practice, influence product strategy, and cement long‑term partnerships with our most strategic accounts.

Key Responsibilities

• Lead End‑to‑End Business Requirements: Facilitate stakeholder workshops, capture functional and non‑functional requirements, and validate deliverables with senior client executives.
• Scope & Prioritization Management: Own the definition of scope, prioritize features, map dependencies, and manage change control in collaboration with delivery leadership.
• Implementation Leadership: Drive the full implementation lifecycle—from kickoff through go‑live—coordinating cross‑functional teams that include client resources, internal subject‑matter experts, and third‑party vendors.
• Risk & Issue Escalation: Serve as the primary escalation point for delivery risks, issues, and client concerns, ensuring timely resolution and proactive communication.
• Insurance Domain Expertise: Act as the go‑to advisor on policy, claims, billing, and underwriting, translating complex insurance processes into actionable technology solutions.
• Mentorship & Knowledge Sharing: Coach junior business analysts and consultants, contribute to the development of delivery standards, and champion best practices across the organization.
• Client Relationship Management: Build and maintain trust with client leadership, positioning brighthush as a strategic partner and driving renewal and expansion opportunities.
• Continuous Improvement: Identify process gaps, recommend enhancements, and implement lessons learned to elevate the quality and efficiency of our delivery practice.

Essential Qualifications

• Bachelor’s or Master’s degree in Information Technology, Business Administration, Engineering, or a related discipline (or equivalent professional experience).
• 10–15 years of progressive experience in business analysis, consulting, or technology implementation within the insurance industry.
• Hands‑on experience in core insurance operations—claims, underwriting, policy administration, or billing—demonstrated through prior roles or projects.
• Proven track record of leading complex system implementations, including multi‑vendor environments and large‑scale data migrations.
• Exceptional stakeholder engagement skills, with a history of influencing senior executives and driving consensus across diverse groups.
• Expert‑level proficiency in business analysis, facilitation, and stakeholder management, supported by strong analytical reasoning and structured problem‑solving abilities.
• Ability to navigate ambiguity, provide clear guidance, and maintain focus on delivering business value in dynamic, evolving contexts.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Willingness to travel up to 20% domestically to support client engagements.

Preferred Qualifications

• Professional certifications such as CPCU, AIC, CBAP, PMI‑PBA, or equivalent insurance or business analysis credentials.
• Experience with cloud‑based insurance platforms, data analytics, and workflow automation tools.
• Prior exposure to Agile or hybrid delivery methodologies and a passion for continuous process improvement.
• Demonstrated ability to mentor and develop junior consultants, fostering a culture of learning and high performance.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable technology roadmaps.
• Project Management: Strong command of project planning, resource allocation, and risk mitigation.
• Technical Acumen: Comfortable learning and leveraging a variety of internal and external systems.
• Client‑Centric Mindset: Commitment to delivering exceptional service and building lasting client relationships.
• Collaboration & Influence: Proven success in leading cross‑functional teams and influencing stakeholders at all levels.
• Adaptability: Thrives in fast‑paced environments and can pivot quickly in response to changing priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to a robust learning ecosystem that includes:

• Structured onboarding and mentorship programs designed to accelerate your impact.
• Access to industry‑leading training resources, certifications, and conferences.
• Opportunities to lead high‑visibility projects that shape the future of insurance technology.
• Clear career pathways that reward innovation, leadership, and measurable results.

Work Environment & Culture

brighthush fosters a culture of collaboration, curiosity, and continuous improvement. Our core values—Commitment to Community, Teamwork, Passion for Excellence, Service‑Centric, and Best Self—guide every decision we make. As a remote‑first organization, we empower our teams with flexible work arrangements, state‑of‑the‑art collaboration tools, and a supportive environment that values work‑life balance.

Compensation & Benefits

We offer a competitive total compensation package that reflects your expertise and the value you bring to brighthush. While the base salary range for this role is $122,000–$209,000 per year (depending on experience and geographic location), you will also benefit from:

• Annual performance‑based bonus eligibility.
• Full‑coverage health, dental, and vision insurance starting on Day 1.
• 401(k) plan with employer match, vested immediately.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Long‑term and short‑term disability coverage.
• Generous paid time off, including paid holidays and floating holidays.
• Internet stipend for remote employees.
• Comprehensive wellness program, including mental health resources and fitness stipends.
• Professional development budget and tuition reimbursement for relevant courses.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal. If your profile aligns with our requirements, a member of our Talent Acquisition team will reach out to schedule a Zoom interview. The interview process typically includes:

• Behavioral interview with Talent Acquisition.
• Online talent assessment.
• Interview with the hiring manager.
• Additional interviews may be added based on the role’s needs.

We evaluate candidates at each stage, and not every applicant will progress through all steps. We appreciate your interest and encourage you to apply if you are passionate about driving transformative change in the insurance industry.

About brighthush

brighthush is dedicated exclusively to the insurance sector, providing unparalleled expertise in workflow optimization, data and technology services, and strategic operating model transformation. With a client retention rate exceeding 96% and a track record of delivering measurable ROI, brighthush is recognized as a market leader and has earned repeated honors on the Inc. 5000 list. Our success is built on a foundation of innovation, collaboration, and a relentless focus on client outcomes.

Equal Employment Opportunity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Join brighthush and become a catalyst for change in the insurance technology landscape. Apply today and help us shape the future of insurance together.