Senior Enterprise Customer Success Manager – Driving Adoption, Growth, and ROI for Large‑Scale Agricultural Technology Solutions at brighthush

About brighthush and the Future of Precision Agriculture

brighthush is redefining how farms and agribusinesses monitor, manage, and optimize animal health and production. Our integrated network of gateways, wireless sensors, and intuitive mobile and web applications delivers real‑time visibility into the critical environmental variables that drive performance—temperature, humidity, water, power, and feed. With more than 7,000 growers and 10,000 sites across North America, brighthush powers the data backbone for thousands of active sensors in the field, enabling producers to make informed decisions faster than ever before.

Founded by producers who understand the cost of unreliable alarms and the need for dependable tools, brighthush builds solutions that are practical, easy to use, and designed with the caretaker in mind. We serve individual growers, large enterprise integrators, and production systems that span entire networks of barns and bins. Our remote‑friendly culture, rooted in teamwork and trust, empowers every team member to make a tangible impact on the industry that feeds the world.

Why This Role Matters

As a Senior Enterprise Customer Success Manager, you will be the bridge between our enterprise customers and the product & engineering teams that bring brighthush’s vision to life. You will own the full post‑sale lifecycle for a portfolio of strategic accounts, ensuring that each customer not only adopts our technology but also realizes measurable ROI and drives expansion within their organization.

Key Responsibilities

• Account Ownership & Growth – Serve as the primary point of contact for a named set of enterprise customers, managing the full post‑sale lifecycle against business outcomes and identifying growth opportunities within those accounts.
• Enterprise Deployments – Lead the customer side of pilot‑to‑rollout programs across large grower networks in the US and Canada, prioritizing critical moments, defining success metrics, and partnering with sales to convert pilots into broader adoption.
• Training & Enablement – Design, schedule, and deliver comprehensive training for operations staff—including service technicians, flock supervisors, feed mill managers, and production personnel—on hardware, the brighthush mobile app, and the web portal, both virtually and on‑site.
• Adoption & Engagement – Monitor alert configuration, call tree population, and app usage; intervene proactively where adoption stalls, ensuring that hardware is not just installed but actively used to drive operational excellence.
• Product Advocacy – Act as the voice of enterprise customers within brighthush, gathering feedback, prioritizing feature requests, and participating in beta testing and new functionality rollouts.
• Documentation & Knowledge Sharing – Keep HubSpot current, publish standardized internal call summaries, and contribute to the Help Center and internal knowledge base to raise the floor for the entire CS team.
• Executive Engagement – Conduct executive‑level business reviews that translate customer spend into tangible metrics, demonstrating the value of brighthush’s solutions in the language of business leaders.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, Consulting, or Solution Engineering with a strong focus on communication, consulting, influencing, and project management.
• Proven track record of owning enterprise or strategic accounts, managing multi‑stakeholder organizations where the buyer, operator, and end‑user are distinct.
• Demonstrated ability to run structured implementation or rollout programs to a defined date, coordinating cross‑functional teams without direct authority.
• Excellent communication and presentation skills, comfortable delivering consultative recommendations to executives and management teams via video and in person.
• Technical aptitude to discuss connectivity, sensor data, alert logic, and integrations confidently, without always deferring to engineering.
• Self‑starter mindset with strong time‑management skills, capable of prioritizing competing demands in a remote environment.
• Stable internet connection and a quiet workspace suitable for remote collaboration.

Preferred Qualifications

• Background in swine or poultry production, or a demonstrated willingness to learn the industry to the depth required for this role.
• Knowledge of biosecurity practices and how they intersect with technology solutions.
• Experience with hardware plus SaaS solutions, where the customer journey includes a physical install and ongoing subscription.
• Familiarity with HubSpot, Slack, Asana, Granola, Guru, and other modern CS tooling.
• Certifications in Customer Success, Project Management, or related disciplines.
• Experience with enterprise integrations or data exchange between platforms.
• Undergraduate degree or equivalent combination of education and experience, with preference for Agriculture, Business, or Management Information Systems.

Skills & Competencies for Success

• Compassionate Curiosity – Ask thoughtful discovery questions, respectfully challenge assumptions, and translate insights back to product and engineering.
• Data‑Driven Decision Making – Use adoption and alerting data to anticipate account needs and intervene before issues arise.
• Clear Documentation – Write concise, actionable documentation that enables colleagues to pick up an account without a phone call.
• Resilience & Problem Solving – Stay steady under pressure, turning setbacks into opportunities for improvement.
• Strategic Vision – Align customer success initiatives with broader business goals and growth plans.
• Collaboration & Influence – Work effectively across departments—sales, marketing, product, engineering—to deliver a seamless customer experience.

Career Growth & Learning Opportunities

At brighthush, your impact is visible from day one. We champion a culture of continuous learning, offering access to industry conferences, advanced training programs, and cross‑functional mentorship. As you demonstrate results, you’ll open doors to senior leadership roles, product strategy positions, or enterprise sales leadership—where your deep understanding of customer needs and technical expertise can shape the future of precision agriculture.

Work Environment & Company Culture

Our remote‑friendly model means you can work from anywhere in the United States, supported by a $500 home‑office stipend and a company‑provided laptop. When you prefer in‑person collaboration, our headquarters in Urbandale, Iowa, welcomes you. We value transparency, autonomy, and a results‑driven approach—advancement is earned through performance, not politics.

Compensation, Perks, and Benefits

While specific figures vary by experience, brighthush offers a competitive base salary, eligibility for an employee bonus pool Apply for this job