Strategic Remote Enterprise Customer Success Partner – Account Retention & Expansion Specialist

Introduction

At brighthush, we are redefining the way businesses manage risk, protect brand integrity, and unlock growth through data-driven insights. Our suite of advanced analytics, identity verification, and fraud prevention solutions empowers enterprises worldwide to make smarter, faster decisions. As a global leader in the risk intelligence sector, we pride ourselves on a culture of innovation, collaboration, and relentless customer focus.

We are currently looking for a dynamic, results‑oriented Remote Enterprise Customer Success Partner to join our Account Management team. In this role, you will be the trusted advisor for a portfolio of mid‑size enterprise accounts, ensuring they receive maximum value from our solutions while driving revenue expansion. If you thrive in a fast‑paced, data‑centric environment and enjoy building lasting relationships with senior stakeholders, we want to hear from you.

Key Responsibilities

• Account Strategy & Planning: Develop comprehensive account plans for each client, outlining objectives, key performance indicators, and a clear roadmap for success. Align these plans with the client’s business goals and our product roadmap.
• Retention & Expansion: Act as the primary point of contact for all account matters, ensuring high satisfaction and long‑term loyalty. Identify upsell and cross‑sell opportunities, and collaborate with the Sales and Product teams to close new revenue streams.
• Quarterly Business Reviews (QBRs): Lead QBRs with executive stakeholders, presenting data insights, performance metrics, and strategic recommendations. Use these sessions to reinforce value, address concerns, and set future milestones.
• Customer Advocacy: Champion the customer’s voice within brighthush, translating feedback into actionable product enhancements and service improvements.
• Collaboration with Internal Partners: Work closely with Customer Support, Implementation, Product, and Marketing teams to deliver seamless, end‑to‑end customer experiences.
• Revenue Tracking & Forecasting: Monitor account health, track renewal dates, and forecast revenue contributions. Provide accurate and timely reports to the leadership team.
• Process Improvement: Continuously refine account management processes, tools, and best practices to increase efficiency and scalability.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted partner in risk intelligence.

Essential Qualifications

• Minimum of 3–5 years of experience in enterprise customer success, account management, or related roles within the technology or data analytics industry.
• Proven track record of managing mid‑size to large enterprise accounts, with measurable success in retention and expansion.
• Strong analytical mindset with the ability to interpret complex data sets and translate insights into actionable strategies.
• Excellent communication skills—both written and verbal—across all levels of an organization, including C‑suite executives.
• Demonstrated ability to build and maintain long‑term relationships, earning trust and credibility.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

Preferred Qualifications

• Background in risk management, fraud prevention, or identity verification solutions.
• Experience with SaaS subscription models and renewal processes.
• Knowledge of data privacy regulations (GDPR, CCPA) and how they impact enterprise customers.
• Previous exposure to the financial services, e‑commerce, or insurance sectors.
• Advanced proficiency in data visualization tools (Tableau, Power BI).
• Fluency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product vision.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable customer experiences.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to guide actions.
• Negotiation & Influence: Skilled at navigating complex stakeholder landscapes and securing buy‑in.
• Project Management: Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities and technologies.
• Team Collaboration: Strong interpersonal skills to work cross‑functionally with Sales, Product, and Support.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Remote Enterprise Customer Success Partner, you will:

• Gain exposure to cutting‑edge risk intelligence solutions and industry trends.
• Participate in leadership‑level QBRs and strategy sessions, sharpening your executive communication skills.
• Access a robust learning platform featuring courses on data analytics, customer success best practices, and product knowledge.
• Benefit from mentorship programs pairing you with senior leaders across the organization.
• Have clear pathways to advance into senior Customer Success Manager, Director of Customer Success, or even VP of Customer Experience roles.

Work Environment & Company Culture

Our remote-first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. brighthush values:

• Inclusivity & Diversity: A workplace where every voice is heard and celebrated.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Work‑Life Balance: Flexible schedules, generous paid time off, and wellness programs.
• Recognition: Regular shout‑outs, peer‑to‑peer awards, and transparent performance metrics.
• Community Impact: Opportunities to volunteer, donate, and support local causes.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote enterprise customer success roles.
• Performance‑based bonuses tied to account growth, renewal rates, and customer satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and access to industry conferences.
• Wellness benefits such as gym memberships, mental health support, and ergonomic equipment allowances.

How to Apply

Ready to take the next step in your customer success career and join a forward‑thinking, data‑driven organization? Click the link below to submit your application and become part of the brighthush family.

Apply to brighthush

Why brighthush?

When you join brighthush, you’re not just filling a role—you’re becoming a key driver of our mission to empower businesses with actionable intelligence. You’ll work alongside passionate professionals, influence product direction, and help our clients navigate an increasingly complex risk landscape. If you’re ready to make a tangible impact, grow your career, and thrive in a culture that values innovation and collaboration, we encourage you to apply today.