Senior Enterprise Customer Success Manager – Driving Adoption, Retention, and Revenue Growth for brighthush’s Innovative Healthcare Technology Solutions

About brighthush

brighthush is a trailblazing leader in the healthcare technology space, redefining how pharmacies, health systems, and buying groups manage medication workflows. Our cloud‑based platform blends advanced analytics, real‑time inventory management, and patient‑centric engagement tools to streamline operations, elevate patient care, and unlock new revenue streams. With a mission to transform medication management, brighthush combines cutting‑edge software with a customer‑centric philosophy that places partnership and value creation at the heart of everything we do.

Our culture is built on collaboration, curiosity, and a relentless focus on outcomes. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible in healthcare technology. As we expand our footprint across the United States and beyond, we’re looking for passionate, results‑driven professionals who want to make a tangible impact on the lives of our customers and the communities they serve.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor and internal advocate for our most valuable enterprise customers. You’ll own the end‑to‑end customer journey, ensuring that each client realizes maximum value from our suite of solutions, achieves their business objectives, and becomes a long‑term partner. Your influence will span across sales, product, engineering, support, and operations, driving cross‑functional collaboration that fuels customer success and business growth.

Why This Role Matters

• Directly shape the customer experience for large pharmacy chains, health systems, and buying groups.
• Serve as the bridge between customer needs and product evolution, ensuring that our roadmap reflects real‑world impact.
• Own retention, expansion, and renewal metrics that drive revenue and strategic growth.
• Champion a culture of continuous improvement, data‑driven decision making, and proactive risk mitigation.

Key Responsibilities

• Build and nurture strategic relationships with senior stakeholders—from pharmacy managers to C‑suite executives—establishing trust and positioning yourself as a go‑to partner.
• Drive adoption and value realization by mapping customer journeys, identifying adoption gaps, and designing tailored enablement plans that accelerate ROI.
• Implement a cadence of engagement—weekly check‑ins, monthly business reviews, quarterly strategic sessions—to keep the partnership dynamic, transparent, and forward‑looking.
• Act as a consultative partner, translating complex product capabilities into actionable insights that align with each customer’s unique goals.
• Identify and pursue expansion opportunities—upsells, cross‑sell, and new feature adoption—collaborating with Sales to craft compelling business cases.
• Coordinate solution roll‑outs across internal teams (Operations, Training, Marketing, Product, Support, Engineering, IT, Finance, Sales) to ensure seamless delivery and adoption.
• Serve as the voice of the customer within brighthush, surfacing insights, advocating for enhancements, and driving continuous improvement.
• Escalate and resolve customer issues promptly, negotiating realistic timelines and ensuring accountability across teams.
• Lead customer presentations, demos, and site visits, showcasing success stories and reinforcing the strategic value of brighthush solutions.
• Cultivate customer advocacy through testimonials, case studies, and reference programs that amplify brand credibility.
• Achieve and exceed quota, retention, and growth targets, contributing to the overall health of the enterprise portfolio.

Essential Qualifications

• Associate Degree or equivalent professional experience.
• Minimum of 3 years in Customer Success, Account Management, or a related role within a SaaS or technology environment.
• Proven experience working with large enterprise customers, preferably in pharmacy operations or a related healthcare setting.
• Exceptional communication skills—written, verbal, and presentation—accompanied by a highly organized, collaborative, and detail‑oriented work style.
• Track record of building and maintaining relationships while mitigating churn and driving engagement and renewals.
• Empathetic, positive attitude with a genuine desire to help customers achieve their goals.

Preferred Qualifications

• Bachelor’s Degree in Business, Healthcare, or a related field.
• 5+ years managing customer or account relationships in SaaS solutions.
• 2+ years as a business manager in a retail pharmacy or health system pharmacy, working with vendors that provide communications and patient‑centric solutions.
• Experience supporting revenue projections and identifying sales opportunities for solution expansion.
• Basic proficiency in Salesforce or a similar CRM platform.
• Ability to influence diverse groups across departments and geographies.
• Strong analytical, quantitative, and problem‑solving skills.
• Excellent organizational, time‑management, and multitasking abilities.
• Self‑motivation, adaptability, and a proven track record of thriving in fast‑paced, evolving environments.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Customer Advocacy & Relationship Management
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Project Management & Prioritization
• Presentation & Storytelling
• Change Management & Adoption Enablement
• Negotiation & Conflict Resolution
• Continuous Improvement Mindset

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a structured career ladder for Customer Success leaders, with clear pathways to senior leadership roles such as Director of Enterprise Success, Vice President of Customer Experience, or Chief Customer Officer. You’ll have access to:

• Mentorship programs pairing you with senior executives who have navigated similar growth journeys.
• Regular training on the latest industry trends, product updates, and advanced analytics techniques.
• Cross‑functional projects that expose you to product development, sales strategy, and operations, broadening your skill set.
• Leadership development workshops focused on strategic thinking, influence, and high‑impact communication.
• Opportunities to present at industry conferences, white‑paper authorship, and speaking engagements that elevate your professional brand.

Work Environment & Culture at brighthush

Our workplace is a vibrant ecosystem where innovation meets execution. You’ll find a collaborative environment that values diverse perspectives, encourages experimentation, and rewards results. Key cultural pillars include:

• Transparency – Open communication channels across all levels ensure that everyone is aligned and informed.
• Agility – We iterate quickly, learn from data, and pivot when necessary to meet customer needs.
• Community – Regular team‑building events, wellness initiatives, and volunteer opportunities foster a sense of belonging.
• Learning – Continuous learning is embedded in our DNA, with access to online courses, certifications, and knowledge sharing sessions.
• Impact – Every team member’s contribution directly influences patient outcomes and the success of our customers.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to retention, expansion, and customer satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible work arrangements, including remote options and flexible hours.
• Generous paid time off, parental leave, and wellness stipends.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee assistance programs and mental health resources.

How to Apply

Ready to take the next step in your career and help shape the future of healthcare technology? Submit your resume and a cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can drive success for our enterprise customers and contribute to brighthush’s mission.

Join brighthush Today

At brighthush, you’ll be part of a forward‑thinking team that is redefining the pharmacy and health system landscape. If you thrive in a fast‑paced, customer‑centric environment and are eager to make a measurable impact, we invite you to apply and become a key player in our growth story.