UK Customer Support Specialist – Live Chat & Email – 4‑Day Remote Work – Dynamic, Fast‑Paced Gaming & Betting Industry – brighthush

About brighthush

brighthush is not just another online betting platform – it’s a movement that redefines how the next generation of sports, racing, and esports enthusiasts engage with their favourite games. Ranked among the top ten platforms in Australia and now expanding its footprint across the United Kingdom, brighthush blends cutting‑edge technology, data‑driven insights, and a passion for sport to deliver an exhilarating, safe, and seamless betting experience. Our culture is built on speed, agility, and a relentless focus on customer delight, creating an environment where ideas turn into action at lightning speed.

Why This Role Matters

As the newest member of our UK support squad, you will be the frontline voice that shapes every customer’s journey. Your role is pivotal: you’ll handle live chat and email inquiries in real‑time, turning complex betting questions into clear, friendly solutions. Your work will directly influence user satisfaction, platform trust, and the overall growth of brighthush’s UK operations. In short, you’ll be the bridge between our users and the technology that powers their experience.

Key Responsibilities

• Champion the Customer Experience: Own every live chat and email conversation, providing swift, empathetic, and accurate responses to a wide range of betting queries and technical issues.
• Deliver Industry‑Leading Support: Build rapport with customers, manage priorities in a fast‑paced environment, and maintain composure when handling high‑volume, high‑stakes interactions.
• Safeguard the Gaming Community: Identify signs of potential gambling harm, follow responsible gambling protocols, and collaborate with compliance teams to uphold a safe and fair betting environment.
• Bridge the Gap to Technology: Capture customer feedback, log bugs, and propose improvements. Work closely with product, engineering, and marketing to refine the platform experience.
• Grow Your Career: This entry‑level role offers a clear pathway into the gaming sector, with opportunities to advance into senior support, team lead, or product‑management positions as brighthush scales.

Essential Qualifications

• Prior experience in a customer‑facing or support role.
• Exceptional written and verbal communication skills in English.
• Strong analytical and problem‑solving abilities.
• Meticulous attention to detail and a commitment to accuracy.
• Calm, empathetic, and professional demeanor when addressing customer concerns.
• Self‑motivation and confidence working independently in a fully remote setting.
• Reliable home office setup with a stable high‑speed internet connection.
• Availability to work evenings, weekends, and occasional peak periods.
• Passion for sports, racing, or esports, and a genuine interest in the betting industry.

Preferred Qualifications

• 2+ years of experience in betting, gaming, fintech, or other fast‑moving digital environments.
• Familiarity with support tools such as Zendesk, Jira, or Confluence.
• Knowledge of responsible gambling frameworks and best practices.
• Experience handling live chat or real‑time customer support.

Key Skills & Competencies

• Communication Excellence: Ability to convey complex information clearly and concisely across multiple channels.
• Technical Aptitude: Comfortable navigating web platforms, troubleshooting basic technical issues, and logging detailed bug reports.
• Adaptability: Thrive in a rapidly evolving environment where priorities shift quickly.
• Customer‑Centric Mindset: Put the user first, anticipating needs and proactively offering solutions.
• Collaboration: Work effectively with cross‑functional teams—product, engineering, compliance, and marketing—to drive continuous improvement.
• Time Management: Prioritize tasks, meet SLAs, and maintain high productivity in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As part of our UK support team, you will:

• Receive structured onboarding and mentorship from senior support specialists.
• Participate in regular knowledge‑sharing sessions, webinars, and industry conferences.
• Gain exposure to product development cycles, data analytics, and compliance processes.
• Progress into senior support roles, team leadership, or cross‑functional positions such as product management, user experience, or responsible gambling strategy.
• Benefit from a clear career ladder and internal mobility framework that rewards performance and initiative.

Work Environment & Company Culture

brighthush is built on a foundation of trust, flexibility, and collaboration. Key cultural pillars include:

• 4‑Day Work Week: Enjoy three full days off each week, giving you ample time to recharge while maintaining a healthy work‑life balance.
• Fully Remote: Work from anywhere with a reliable internet connection, supported by a robust digital collaboration suite.
• Quarterly In‑Person Catch‑Ups: Join us for face‑to‑face team gatherings, networking events, and skill‑building workshops.
• Accountability & Ownership: Every team member is empowered to take initiative, make decisions, and drive impact.
• Inclusive & Supportive: A diverse workforce that values different perspectives, encourages open dialogue, and celebrates collective success.

Compensation & Benefits

We offer a competitive salary range of £26,000 – £28,000, commensurate with experience and performance. In addition, you will enjoy:

• Performance‑based bonuses and incentive schemes.
• Health and wellbeing benefits, including mental health support.
• Professional development budget for courses, certifications, and conferences.
• Flexible working hours and a generous holiday allowance.
• Access to our cutting‑edge betting platform for personal use (subject to compliance).
• Employee referral program with attractive rewards.

How to Apply

If you’re ready to join a forward‑thinking, high‑energy team that values innovation, customer focus, and personal growth, we’d love to hear from you. Submit your application through our careers portal, and include a brief cover letter outlining why you’re the perfect fit for brighthush’s UK support squad.

Closing Statement

At brighthush, we’re not just building a betting platform; we’re creating a community of passionate, dedicated professionals who thrive on solving problems and delivering exceptional experiences. As a UK Customer Support Specialist, you’ll play a pivotal role in shaping the future of online betting for millions of players. If you’re eager to grow, innovate, and make a real impact, apply today and become part of the brighthush story.