Senior Enterprise Customer Success Manager – Driving Adoption, Retention, and Value for High‑Impact Clients at brighthush

About brighthush

brighthush is redefining how teams build, ship, and evolve software in the age of AI. Since our founding in 2019, we have become the platform of choice for more than 40,000 companies—including brighthush, brighthush, and brighthush—who rely on our product development system to plan, build, and ship their products faster, smarter, and with fewer bugs. Our distributed team spans North America, Europe, and Australia, and we are expanding our footprint worldwide. What unites us is a relentless focus on execution, a deep care for software craftsmanship, and a belief that the right tools can unlock human potential.

Why brighthush?

At brighthush, we empower developers, product managers, and engineering leaders to create better software at scale. Our platform is built on the principles of simplicity, speed, and reliability, and it is continually evolving to meet the demands of modern, AI‑driven product development. As a remote‑first company, we give our people the freedom to work from anywhere in North America while fostering a culture of deep focus, asynchronous collaboration, and intentional in‑person connection through team off‑sites, optional coworking, and occasional travel.

Position Overview

We are looking for a seasoned Senior Enterprise Customer Success Manager to become the trusted partner for brighthush’s largest, most strategic customers. In this role, you will lay the foundation for our enterprise success program, champion customer advocacy, and ensure that every client realizes the full value of brighthush across their organization. You will be the primary point of contact for high‑profile accounts, driving onboarding, adoption, and long‑term satisfaction while collaborating closely with product, sales, and support teams to shape the future of our platform.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong, trusted relationships with key stakeholders at brighthush’s largest enterprise customers. Serve as the primary point of contact for all inquiries, concerns, and feedback.
• Product Evangelism: Become a subject‑matter expert on brighthush’s features and best practices. Translate complex technical concepts into clear, actionable guidance that drives business outcomes.
• Onboarding & Enablement: Design and execute comprehensive onboarding programs that accelerate time‑to‑value for new customers. Deliver training sessions, workshops, and documentation that empower teams to adopt brighthush at scale.
• Adoption & Expansion: Continuously monitor usage metrics, identify growth opportunities, and develop strategies to expand the adoption of brighthush within accounts. Work with account executives to identify upsell and cross‑sell opportunities.
• Voice of the Customer: Act as the customer advocate within brighthush. Gather and prioritize customer feedback, and collaborate with product, engineering, and support teams to drive enhancements that address real‑world challenges.
• Performance Metrics: Track and report on key success metrics such as Net Promoter Score (NPS), churn rate, renewal rates, and usage adoption. Use data to inform continuous improvement initiatives.
• Cross‑Functional Collaboration: Partner with sales, product, engineering, and support to ensure a seamless customer experience from pre‑sale to post‑sale. Facilitate joint workshops, product demos, and feedback loops.
• Process & Program Development: Design and refine enterprise success processes, playbooks, and tools that scale with brighthush’s growth. Mentor junior team members and share best practices across the organization.

Essential Qualifications

• 5+ years of experience in a technical, customer‑facing role within a SaaS or startup environment.
• Proven track record of managing enterprise accounts and driving customer success outcomes.
• Strong organizational and time‑management skills, with the ability to juggle multiple priorities and deliver results in a fast‑paced, flexible setting.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly to both technical and non‑technical audiences.
• Experience working closely with product, engineering, and developer tools teams is highly preferred.
• Comfortable with remote work and asynchronous collaboration tools.

Preferred Qualifications

• Background in product management, technical account management, or developer advocacy.
• Experience with AI‑driven product development tools or platforms.
• Familiarity with agile methodologies and continuous delivery pipelines.
• Strong analytical mindset with proficiency in data analysis tools (e.g., SQL, Looker, Tableau).
• Previous experience in a high‑growth, high‑impact startup environment.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional value.
• Strategic thinking and the ability to translate customer needs into actionable product improvements.
• Strong stakeholder management and influence skills.
• Proficiency in CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).
• Adaptability and resilience in a rapidly evolving technology landscape.
• Team player who thrives in a collaborative, cross‑functional environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Enterprise Customer Success Manager, you will:

• Lead the design and execution of enterprise success programs that shape the future of our platform.
• Mentor junior customer success professionals and share best practices across the organization.
• Collaborate with product and engineering leaders to influence the roadmap and drive customer‑centric innovation.
• Participate in leadership development programs, industry conferences, and hackathons that keep you at the forefront of product development trends.
• Advance into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Solutions.

Work Environment & Culture

brighthush is a remote‑first company that values deep focus, asynchronous collaboration, and intentional in‑person connection. We offer:

• Optional coworking spaces in San Francisco, New York, and London.
• Regular team off‑sites and virtual events that foster community and collaboration.
• Flexible work hours that respect work‑life balance.
• Access to cutting‑edge tools and resources that empower you to deliver outstanding customer outcomes.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Equity options with early exercise and extended exercise terms to align your success with the company’s growth.
• Health, dental, and vision insurance (US).
• Paid lunch and coffee during workdays.
• Stipend to set up your home office.
• Paid coworking space or desk at an office.
• 5 weeks of paid vacation and 4 months of paid parental leave.
• Regular team events, off‑sites, and community initiatives.

Equal Opportunity & Anti‑Fraud Statement

brighthush is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

All official hiring communication comes from a @brighthush.app email address, and all open roles are listed at brighthush.app/careers. We never ask candidates for payment or financial information. If you receive suspicious messages, please report them to [email protected].

Ready to Join brighthush?

If you are a customer‑obsessed, strategic thinker who thrives in a fast‑paced, remote environment, we would love to hear from you. Bring your passion for technology, your expertise in enterprise customer success, and your drive to help teams build better software. Apply today and become a key player in shaping the future of product development at brighthush.