Remote Customer Service Representative – Billing & Inbound Support Specialist (Work From Home) at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience partner that connects world‑class brands with exceptional remote talent. We empower individuals to build their own flexible careers while delivering top‑tier support to Fortune 500 clients through a secure, cloud‑based platform. Whether you’re a seasoned customer service professional or just starting out, brighthush offers the tools, training, and autonomy you need to thrive from the comfort of your own home.

Why Join brighthush?

At brighthush, we believe that the future of work is remote, flexible, and rewarding. Our agents enjoy the freedom to set their own schedules, the opportunity to earn scalable income, and the support of a community that values growth, innovation, and work‑life balance. By partnering with brighthush, you’ll be part of a mission‑driven organization that prioritizes customer satisfaction, employee well‑being, and continuous learning.

Key Responsibilities

• Inbound Billing Support: Handle a high volume of billing inquiries with accuracy and professionalism.
• Product Knowledge & Upsell: Identify gaps in customers’ current plans and recommend relevant upgrades or add‑ons that enhance their experience.
• First Call Resolution (FCR): Resolve customer issues on the first interaction whenever possible, ensuring a seamless experience.
• Customer Satisfaction (VOC): Capture and analyze customer feedback to continuously improve service quality.
• Accurate Sales Coding: Log all sales and service interactions in the brighthush platform with precision.
• Compliance & Process Adherence: Follow all company policies, call flow procedures, and regulatory requirements.
• Team Collaboration: Participate in daily huddles, share best practices, and support peers when needed.

Essential Qualifications

• High school diploma or equivalent; higher education is a plus but not required.
• Previous experience in customer service, billing, or telemarketing is highly desirable.
• Strong verbal communication skills with a clear, confident, and professional tone.
• Proficiency with Windows operating systems (Windows 7/10) and basic troubleshooting.
• Reliable high‑speed wired internet connection (minimum 10 Mbps download, 3 Mbps upload).
• Dedicated desktop or tower computer with a separate monitor; dual‑boot or tablet devices are not permitted.
• USB headset with microphone (Logitech, Plantronics, or equivalent).
• Ability to pass a background check and comply with all security protocols.

Preferred Qualifications

• Experience with call center software and CRM systems.
• Knowledge of billing processes and common payment platforms.
• Previous remote work experience and self‑management skills.
• Multilingual capabilities to serve a diverse customer base.
• Familiarity with the brighthush platform or similar virtual call center environments.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help customers succeed.
• Problem‑Solving: Quick thinking and the ability to navigate complex billing scenarios.
• Assertiveness: Confidence in recommending additional products while respecting customer preferences.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Time Management: Prioritize tasks, meet performance metrics, and maintain high productivity.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a remote agent, you’ll have access to:

• On‑boarding training modules covering billing, product knowledge, and call handling.
• Ongoing coaching sessions with experienced supervisors.
• Quarterly skill‑building workshops on upselling, conflict resolution, and data analytics.
• Clear career pathways to senior agent, team lead, or quality assurance roles.
• Mentorship programs that pair you with top performers for guidance and inspiration.

Work Environment & Company Culture

Working from home with brighthush means you’ll enjoy a supportive, inclusive, and collaborative culture that transcends physical boundaries. Our remote community celebrates diversity, encourages open communication, and values each agent’s unique contributions. You’ll have access to:

• Virtual team events, trivia nights, and wellness challenges.
• Regular feedback loops and recognition programs.
• A dedicated support team for technical and HR inquiries.
• Flexible scheduling that respects your personal commitments.

Compensation, Perks, and Benefits

While specific rates vary by client and call volume, brighthush offers a competitive pay structure that rewards performance and dedication. In addition to base pay, you’ll receive:

• Performance bonuses for achieving high FCR and VOC scores.
• Health and wellness stipend for home office upgrades.
• Access to a digital benefits portal with discounts on tech, fitness, and more.
• Paid time off and flexible holidays to maintain a healthy work‑life balance.
• Continuous learning credits for courses and certifications.

What You’ll Need to Get Started

• Apply through our secure portal.
• Computer: Desktop or tower with a separate monitor.
• Internet: Wired broadband (DSL, cable, or fiber) with minimum 10 Mbps download.
• Phone: Hard‑wired landline or VoIP line with no voicemail or fax features.
• Headset: USB headset with microphone (Logitech, Plantronics, or similar).
• Software: Windows 7 or 10, Internet Explorer 8–11, and optional Mozilla Firefox or Chrome.
• Background check: Pass a standard screening process.

Ready to Join the brighthush Team?

If you’re passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to build a flexible, scalable career, we want to hear from you. Apply today and become part of a forward‑thinking organization that values your expertise, supports your growth, and rewards your dedication. Take the first step toward a rewarding remote career with brighthush—where your success is our mission.