Senior Enterprise Customer Success Manager – Driving Growth, Retention, and Innovation for Tier 1 Clients at brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven retail solutions provider that empowers businesses with cutting‑edge fuel management software and services. With a portfolio that blends cloud‑based SaaS platforms, data analytics, and industry‑specific integrations, brighthush helps retailers, distributors, and service stations streamline operations, reduce costs, and unlock new revenue streams. Our mission is to deliver measurable value to every customer, ensuring they not only meet but exceed their business objectives.

As we expand our footprint across the United States and beyond, we’re looking for a seasoned Customer Success Manager who can elevate the experience of our most strategic, enterprise‑grade accounts. If you thrive in a fast‑paced, data‑driven environment and are passionate about building lasting relationships that drive growth, we want to hear from you.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of Tier 1 enterprise customers, serving as the primary point of contact for all business and technical matters. Build deep, trusted relationships with C‑suite executives, IT leads, and operational managers.
• Success Planning & Execution: Design and implement customized success plans that align with each client’s business goals. Track adoption, usage, and ROI metrics, and adjust strategies to maximize value.
• Business Reviews & Forecasting: Conduct quarterly business reviews (QBRs) that showcase performance, insights, and future opportunities. Collaborate with sales and product teams to forecast renewal and expansion revenue.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Sales, and Marketing to relay customer feedback, influence roadmap decisions, and ensure seamless delivery of new features and enhancements.
• Issue Escalation & Resolution: Act as the escalation point for high‑impact incidents. Coordinate with technical support and operations to resolve issues quickly, maintaining a high level of customer satisfaction.
• Data‑Driven Insights: Leverage CRM and analytics tools to monitor key performance indicators (KPIs). Translate data into actionable insights that inform account strategy and product improvements.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups. Share best practices, case studies, and success stories that position brighthush as a thought leader in fuel management and retail technology.
• Travel & On‑Site Engagement: Travel up to 20 % of the time to client sites, partner locations, and industry conferences to strengthen relationships and gather on‑ground insights.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or a related role within the software or technology sector.
• Proven track record managing enterprise or Tier 1 accounts, with a demonstrated ability to drive renewal and expansion revenue.
• Strong analytical mindset with proficiency in CRM platforms (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
• Excellent communication skills—both written and verbal—across all organizational levels, including C‑suite executives.
• Demonstrated ability to translate complex technical concepts into clear, business‑centric value propositions.
• Self‑motivated, highly organized, and able to manage multiple priorities in a fast‑moving environment.
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field. Master’s degree is a plus.

Preferred Qualifications

• Experience in the retail, fuel, or logistics industry, with a deep understanding of the operational challenges and regulatory landscape.
• Hands‑on knowledge of SaaS delivery models, subscription billing, and usage analytics.
• Prior experience leading cross‑functional teams and driving product roadmap initiatives.
• Fluency in additional languages (e.g., Spanish, French) is an asset for serving a diverse client base.
• Professional certifications such as Certified Customer Success Manager (CCSM) or Project Management Professional (PMP).

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating value for clients.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and align solutions accordingly.
• Data Literacy: Comfortable working with large datasets, extracting insights, and presenting findings to stakeholders.
• Problem‑Solving: Proactive in identifying challenges and crafting innovative solutions.
• Collaboration & Influence: Skilled at building consensus across internal teams and external partners.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities and market conditions.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Enterprise Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders in sales, product, and engineering.
• Regular training on the latest industry trends, emerging technologies, and best practices in customer success.
• Opportunities to transition into strategic roles such as Director of Customer Success, Head of Enterprise Partnerships, or Product Management.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United States, while our occasional in‑person gatherings in Greensboro and other key hubs strengthen team bonds and spark creativity. We value:

• Transparency: Open communication channels and honest feedback loops.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on employee well‑being.
• Impact: Every team member’s contribution directly influences our customers’ success and our company’s growth.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: USD 79,300 – 95,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential tied to individual and company performance metrics.
• 401(k) Matching: Company match up to 5 % of your contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Parental Leave: Generous paid parental leave for new parents.
• Professional Development: Reimbursement for certifications, conferences, and continuing education.
• Employee Assistance Program: 24/7 confidential counseling and support services.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping the retail and fuel management landscape. You’ll work with cutting‑edge technology, collaborate with industry experts, and have the autonomy to shape the customer experience. Your success will be celebrated, your growth accelerated, and your impact felt across the entire organization.

Ready to Make a Difference?

If you’re a seasoned Customer Success professional eager to lead enterprise accounts, drive measurable business outcomes, and thrive in a culture that rewards innovation, we invite you to apply today. Join brighthush and help us empower our customers to achieve unprecedented success.