Senior Enterprise Customer Success Manager – French Speaking, AI‑Driven Digital Transformation Leader at brighthush

About brighthush

brighthush is a global technology powerhouse that empowers teams worldwide to collaborate, innovate, and achieve breakthrough results. With a portfolio of cutting‑edge SaaS solutions that span project management, communication, and workflow automation, we help organizations of all sizes unlock their full potential. Our culture is built on the belief that every team member’s voice matters, and that collaboration, curiosity, and continuous learning drive lasting impact.

Why Join brighthush?

At brighthush, we’re not just building software – we’re shaping the future of work. Our distributed‑first approach gives you the flexibility to work from anywhere, whether that’s a bustling office, a quiet home office, or a hybrid environment that balances both. We value work‑life harmony, encourage personal growth, and reward high performance with competitive compensation, equity, and a comprehensive benefits package that supports you and your family.

Key Highlights

• Global impact: Serve enterprise customers across Europe, the Americas, and Asia.
• AI‑centric focus: Drive AI‑enabled workflows that transform how teams collaborate.
• Career acceleration: Structured learning paths, mentorship, and leadership development.
• Inclusive culture: Diversity, equity, and inclusion are woven into every decision.
• Remote‑friendly: Flexible work arrangements with robust virtual collaboration tools.

Position Overview

We are seeking a seasoned Senior Enterprise Customer Success Manager who is fluent in French and passionate about guiding high‑profile clients through digital and AI transformation. In this role, you will become the trusted advisor for our most strategic enterprise accounts, ensuring they realize maximum value from brighthush’s suite of products and services.

What You’ll Do

• Build and nurture trusted relationships with C‑suite executives, product owners, and cross‑functional teams across our enterprise customers.
• Develop and execute Customer Success Plans that align product adoption with business objectives, using data‑driven insights to set clear success metrics.
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions, presenting actionable recommendations that drive expansion and retention.
• Serve as the Voice of the Customer within brighthush, feeding back insights to product, sales, support, and marketing teams to shape future roadmap and customer experience.
• Collaborate closely with the brighthush Account Team to identify upsell opportunities, mitigate churn risks, and coordinate cross‑functional initiatives.
• Champion AI‑enabled workflows by identifying opportunities to embed AI into existing processes, thereby increasing efficiency and value for customers.
• Maintain a deep understanding of brighthush’s product ecosystem, staying current on new releases, integrations, and best practices.
• Leverage Gainsight, Salesforce, and Tableau (or equivalent CS platforms) to track health scores, usage metrics, and ROI for each account.
• Act as a mentor to junior CSMs, sharing knowledge, coaching on stakeholder management, and fostering a culture of continuous improvement.

Essential Qualifications

• Fluency in French (spoken and written) is mandatory; proficiency in English is required.
• Minimum of 7 years in Customer Success, Account Management, or a related field, with a proven track record managing complex SaaS portfolios for enterprise clients.
• Demonstrated experience as a trusted advisor, steering conversations toward measurable business outcomes.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Hands‑on experience with Gainsight (or similar CS platform), Salesforce, and BI tools such as Tableau.
• Comfortable with AI concepts and a track record of redesigning workflows to incorporate AI solutions.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage a diverse book of business, balancing retention, expansion, and health metrics.

Preferred Qualifications

• Experience in the French market, with a network of industry contacts.
• Background in consulting or professional services, providing strategic guidance to enterprise customers.
• Knowledge of the broader collaboration and productivity software landscape.
• Prior exposure to AI‑driven product suites or digital transformation initiatives.

What We Offer

• Competitive Base Salary aligned with market benchmarks and your experience.
• Performance Bonuses tied to customer health, expansion, and retention metrics.
• Equity participation to share in brighthush’s long‑term success.
• Comprehensive health and wellness benefits, including medical, dental, vision, and mental health resources.
• Generous paid time off and flexible vacation policies.
• Paid volunteer days and community engagement programs.
• Access to a global learning platform, mentorship programs, and leadership development tracks.
• State‑of‑the‑art remote work tools and a vibrant virtual community.

Our Culture at brighthush

At brighthush, we celebrate diversity, foster inclusion, and champion a culture of collaboration. Our teams thrive on curiosity, experimentation, and a shared commitment to delivering value to our customers. We believe that the best ideas come from a mix of perspectives, and we actively encourage every team member to contribute.

Career Growth Opportunities

As a Senior Enterprise CSM, you’ll have a clear path to advance into leadership roles such as Director of Customer Success, Head of Enterprise Solutions, or even VP of Customer Experience. We invest in your professional development through:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and certifications.
• Internal mobility opportunities across product, sales, and support functions.
• Regular performance reviews that align your goals with brighthush’s strategic objectives.

How to Apply

Ready to make a lasting impact on enterprise customers and help shape the future of work? Submit your application through our career portal: Apply to this role. We look forward to learning how your expertise and passion align with brighthush’s mission.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made based on merit, skills, and business needs.

Contact & Support

If you have any questions about the role or the recruitment process, please reach out to our Recruitment team. We’re happy to provide accommodations or adjustments at any stage of the hiring journey.

Learn More About brighthush

Discover more about our culture, benefits, and career opportunities: