Senior Customer Success & Implementation Manager – Enterprise SaaS, AI‑Powered Privacy Solutions, Full‑Lifecycle Implementation & Adoption
About brighthush
brighthush is the global leader in data privacy technology, pioneering automated, end‑to‑end privacy management programs that empower organizations to navigate an ever‑evolving regulatory landscape. With a presence spanning the Americas, Europe, and Asia, we help Fortune 1000 companies and high‑growth startups alike demonstrate compliance, mitigate risk, and build trust with their customers and partners. Our platform delivers deep privacy intelligence, coupled with seamless automation, to enable teams to focus on what matters most: protecting personal data and driving business value.
The Opportunity
We are seeking an experienced, outcome‑driven Customer Success & Implementation Manager to join our Customer Success & Implementation team at brighthush. In this role, you will own a portfolio of enterprise customers from kickoff through their entire lifecycle, ensuring they fully realize the value of our privacy platform. You will guide teams through configuration, integration, and adoption of AI‑powered features, turning complex regulatory requirements into actionable, data‑driven insights. This position carries no revenue target, allowing you to focus on delivering measurable customer success and long‑term partnership.
Why brighthush?
- Impactful Work – Every day you help organizations protect sensitive data, reduce compliance risk, and build trust with their stakeholders.
- Innovative Culture – We invest heavily in research and development, ensuring our platform stays at the forefront of privacy technology and AI integration.
- Growth & Learning – brighthush offers a comprehensive learning program, mentorship, and cross‑functional project opportunities that accelerate career progression.
- Inclusive Environment – Our core values—Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent, and Effective—guide every decision and foster a culture where diverse voices thrive.
- Work‑Life Balance – Unlimited paid time off, flexible hours, and a fully remote work model empower you to manage your personal and professional life harmoniously.
Key Responsibilities
- End‑to‑End Implementation – Lead enterprise implementations from kickoff through go‑live, ensuring seamless configuration of Apply for this job