Senior Enterprise Customer Success Manager – Global Workforce Solutions & AI‑Powered Growth Champion – Driving ROI, Scaling Frontline Talent, Building Strategic Partnerships for Fortune 500 Retail & Logistics Brands at brighthush

About brighthush

brighthush is the world’s leading enterprise platform for frontline workforce management. Our fully automated, fully customizable solution delivers a frictionless applicant experience while giving organizations the tools they need to scale, onboard, and manage millions of workers across more than 75 countries. From the logistics of a global supply chain to the dynamic needs of a fast‑moving retail environment, brighthush empowers brands to hire, onboard, and retain frontline talent with unprecedented speed and precision.

In 2022, we closed $185 million in Series C funding led by brighthush and other investors, a testament to the market’s confidence in our vision and technology. Today, our team of highly collaborative, ambitious, and forward‑thinking brighthushers is on a mission to elevate frontline work worldwide. If you’re passionate about transforming the way people work at the front lines, we want you on our team.

Why Join the brighthush Customer Success Team?

As a Senior Enterprise Customer Success Manager, you will become the trusted advisor for some of the world’s largest brands. Your focus will be on driving measurable outcomes, delivering ROI, and building deep, lasting relationships that help our customers thrive. You’ll be part of a high‑impact team that blends recruiting expertise, technology insight, and data‑driven strategy to unlock the full potential of our platform for each client.

Key Responsibilities

• Account Leadership: Own a portfolio of 5–15 enterprise accounts, ensuring each has a clear roadmap, account plan, and growth trajectory.
• Strategic Partnerships: Build executive‑level relationships, conduct regular touchpoints, and act as the voice of the customer across all internal teams.
• Product Adoption & Value Realization: Drive product adoption, monitor health metrics, and champion initiatives that improve KPI performance.
• Data‑Driven Insights: Create quarterly business reviews (QBRs), account plans, and dashboards that highlight goals, risks, and opportunities.
• Change Management Champion: Guide customers through recruiting strategy evolution, process redesign, and workflow optimization.
• Training & Enablement: Deliver training sessions, share best practices, and help customers maximize platform value.
• Project Management: Define project scopes, timelines, budgets, and deliverables; coordinate cross‑functional resources to meet deadlines.
• Internal Advocacy: Represent customer needs in product roadmap discussions, ensuring our platform continues to meet evolving market demands.
• AI‑Powered Efficiency: Leverage brighthush AI tools to streamline note‑taking, documentation, risk analysis, and knowledge management.
• Travel: Attend on‑site client meetings 2–3 times per quarter to strengthen relationships and gather in‑depth insights.

Essential Qualifications

• 8+ years of customer‑facing experience, with at least 2 years in a SaaS environment.
• Proven track record in enterprise customer success or account management, driving holistic strategies that deliver measurable business outcomes.
• Strong project management skills, adept at coordinating internal stakeholders and meeting complex deadlines.
• Executive stakeholder management experience, including C‑level engagement.
• Exceptional attention to detail, time management, and organizational abilities.
• Familiarity with APIs, integrations, and data‑driven decision making.
• Strategic thinker with a knack for creative problem solving.
• Ability to thrive in a fast‑paced, constantly evolving environment.
• Strong analytical skills; experience with brighthush BI tools is a plus.

Preferred Qualifications

• Deep understanding of customer journey mapping, milestone planning, escalation processes, and churn mitigation.
• Experience leading renewal conversations and negotiating commercial terms.
• Comfort with AI‑assisted workflows and familiarity with brighthush AI tools.
• Background in workforce management or recruiting industries.

Skills & Competencies

• Strategic Account Management
• Executive Communication & Influence
• Data Analysis & Dashboard Creation
• Change Management & Process Improvement
• Project Planning & Execution
• Customer Advocacy & Voice of the Customer
• AI & Automation Integration
• Collaboration Across Sales, Product, Engineering, and Marketing

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the success of our customers. As a Senior Enterprise Customer Success Manager, you will:

• Progress to Director or VP of Customer Success roles, leading a global team of CSMs.
• Participate in leadership development programs and mentorship initiatives.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.
• Shape product strategy and influence the future roadmap of our platform.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and empowerment. We celebrate diversity and inclusion, ensuring every voice is heard. Our hybrid model offers the flexibility to work remotely while also fostering in‑person connections through quarterly on‑site visits and annual company gatherings. We value work‑life balance, continuous learning, and a shared commitment to moving the frontline workforce forward.

Compensation & Benefits

Base Salary: $100,000 – $120,000 USD (depending on location and experience) + performance‑based bonus.

Benefits include:

• Health, Dental, Vision, and Life Insurance
• Paid Time Off (PTO), Paid Holidays, and Sick Leave
• Remote Work Flexibility
• Professional Development Stipends and Tuition Reimbursement
• Parental Leave and Family Support Programs
• Monthly Lunch Stipends and Wellness Reimbursements
• Home Office and Cell Phone Allowances
• Retirement Plan (401(k) in the U.S.)
• Flexible Vacation Policy

Benefits may vary by country, but we strive to offer competitive, comprehensive packages worldwide.

Equal Opportunity Employer

brighthush is proud to be an equal opportunity workplace. We welcome applicants of all backgrounds, identities, and experiences. Your education, gender identity, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, or veteran status will not affect your consideration.

Ready to Make an Impact?

If you’re ready to help world‑class brands unlock the full potential of their frontline workforce, to drive tangible ROI, and to thrive in a culture that values innovation and collaboration, we encourage you to apply. Even if you don’t meet every single requirement, we want to hear from you. Your unique perspective and skill set could be exactly what we need to elevate frontline work together.

Apply now and join the brighthush team—where your expertise meets purpose, and your impact is felt across millions of workers worldwide.