Senior Enterprise Customer Success Manager & Growth Strategist – Driving Global Cybersecurity Adoption, Revenue Expansion, and Customer Advocacy at brighthush

About brighthush

brighthush is a pioneering force in the zero‑trust, zero‑knowledge cybersecurity landscape. Our platform delivers end‑to‑end encryption for passwords, passkeys, privileged access, secure remote connectivity, and encrypted messaging—all engineered to protect the most valuable asset of modern enterprises: data. With deployments that can be completed in minutes and integrations that fit seamlessly into any technology stack, we empower millions of users across more than 150 countries to reduce help‑desk costs, prevent breaches, and maintain regulatory compliance. But we don’t stop at security; we unlock new growth opportunities through data‑driven insights and proactive customer success.

Why brighthush is the Future of Cybersecurity

In an era where data is the new currency, the stakes for protecting it have never been higher. brighthush is at the forefront of this shift, offering a platform that is not only secure but also scalable, user‑friendly, and future‑proof. Our customers trust us to safeguard their digital environments while enabling them to innovate, expand, and thrive in a highly regulated world. By combining cutting‑edge technology with a relentless focus on customer outcomes, we are redefining what it means to be secure in the cloud.

Role Overview

We are seeking a seasoned Senior Enterprise Customer Success Manager & Growth Strategist to become the trusted advisor for a portfolio of high‑value enterprise and mid‑market accounts. Your mission will be to ensure customers achieve maximum value from our platform, drive adoption, and uncover expansion opportunities that translate into measurable revenue growth. You will partner closely with sales, product, and support teams to deliver a seamless customer journey from onboarding through renewal, while championing a culture of continuous improvement and customer advocacy.

Why This Role Matters

Your work will directly influence how our customers protect their most valuable data, while simultaneously driving the revenue engine that fuels our innovation pipeline. In a landscape where privacy and resilience are non‑negotiable, your expertise will help shape the future of cybersecurity for organizations worldwide.

Key Responsibilities

• Revenue Growth & Quota Management – Own a revenue quota for your assigned accounts, consistently meeting or exceeding sales targets through renewals, upsells, and cross‑sell initiatives. Track performance metrics and adjust strategies to stay ahead of the curve.
• Strategic Account Management – Build and nurture relationships with senior leadership, including C‑level executives, IT, and cybersecurity stakeholders. Serve as the primary point of contact for all strategic discussions, ensuring alignment with business objectives.
• Contract Negotiation & Renewal – Lead contract renewal processes, negotiate licensing agreements, and secure multi‑year commitments that align with customer goals and business objectives. Leverage data and insights to justify value and secure favorable terms.
• Business & Technical Reviews – Conduct quarterly business reviews (QBRs) and technical workshops to assess adoption, identify gaps, and showcase new features that drive value. Use these sessions to surface opportunities for expansion and to reinforce the ROI of the platform.
• Customer Advocacy & Success – Champion customer success stories, gather feedback, and collaborate with marketing to produce case studies, references, and testimonials that elevate the brand and attract new prospects.
• Issue Escalation & Resolution – Own the resolution of high‑impact issues, coordinating with engineering, product, and support teams to deliver timely, effective solutions. Ensure a smooth experience for the customer and a rapid return to value.
• Data‑Driven Insight & Opportunity Scoring – Analyze usage data, health metrics, and risk indicators to prioritize expansion opportunities and mitigate churn. Translate data into actionable insights for both the customer and internal stakeholders.
• Process & Program Enhancement – Contribute to the evolution of brighthush’s customer success framework, sharing best practices and driving continuous improvement across the organization.
• Cross‑Functional Collaboration – Partner with sales, marketing, and product teams to align on go‑to‑market strategies, product roadmaps, and customer feedback loops. Act as a bridge between customer needs and product development.

Success Metrics You’ll Own

• Annual recurring revenue (ARR) growth from existing accounts.
• Net retention rate and expansion revenue percentage.
• Customer health score improvements and churn reduction.
• Number of upsell and cross‑sell deals closed per quarter.
• Customer satisfaction (CSAT) and Net Promoter Score (NPS) targets.
• Timeliness and quality of issue resolution (first‑time fix rate).

Essential Qualifications

• Minimum 3–5 years of experience in SaaS Customer Success, Enterprise Account Management, or Enterprise Sales roles, with a proven track record of managing enterprise accounts and driving revenue growth.
• Deep understanding of software integrations (SSO, LDAP, Azure AD, Okta, etc.) and the end‑to‑end customer journey from onboarding to optimization.
• Exceptional communication skills—both written and verbal—with the ability to influence and negotiate at the C‑suite level.
• Strong analytical mindset, comfortable using data to drive decisions and identify growth opportunities.
• Experience with Salesforce.com or similar CRM platforms, and proficiency in using dashboards and reporting tools.
• Self‑motivated, highly organized, and able to manage multiple priorities in a fast‑paced environment.
• Bachelor’s degree (BA/BS) required; advanced certifications in cybersecurity or account management are a plus.

Preferred Qualifications

• Experience in the Identity & Access Management (IAM) or broader cybersecurity industry.
• Background in technical support or implementation roles, providing a holistic view of the customer lifecycle.
• Knowledge of compliance frameworks (GDPR, CCPA, SOC 2, ISO 27001) and how they intersect with cybersecurity solutions.
• Fluency in multiple languages or experience working with global accounts.
• Previous experience in a high‑growth startup or scale‑up environment.

Skills & Competencies

• Customer‑Centric Mindset – Passion for solving customer challenges and delivering tangible outcomes.
• Strategic Thinking – Ability to see the big picture, align customer goals with business objectives, and craft long‑term success plans.
• Technical Acumen – Comfortable discussing integration, architecture, and security concepts with technical stakeholders.
• Negotiation & Influence – Skilled at navigating complex procurement processes and securing favorable terms.
• Data Literacy – Proficient in interpreting dashboards, usage metrics, and health scores to inform decisions.
• Collaboration & Teamwork – Thrive in a cross‑functional environment, building strong relationships across departments.
• Adaptability & Resilience – Navigate ambiguity, pivot quickly, and maintain composure under pressure.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders who guide your growth trajectory.
• Regular training on product updates, industry trends, and advanced sales techniques.
• Opportunities to lead cross‑functional projects and influence product roadmap decisions.
• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP roles.
• Participation in industry conferences, webinars, and speaking engagements to build your personal brand.
• Access to a curated library of learning resources, including certifications in cybersecurity and account management.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. We value autonomy, ownership, and a results‑driven mindset. Our team is diverse, inclusive, and committed to creating an environment where every voice is heard. Whether you work remotely or in our Chicago, IL office, you’ll find a supportive community that celebrates success and encourages personal growth.

We champion a flexible work model that balances productivity with well‑being. Our remote‑first approach means you can work from anywhere while staying connected through regular virtual huddles, town halls, and informal coffee chats. For those who prefer an office setting, our Chicago hub offers a modern workspace equipped with collaborative zones, wellness rooms, and a vibrant community of like‑minded professionals.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based annual bonuses that exceed market averages.
• Comprehensive health, dental, and vision insurance (including coverage for domestic partners).
• Life insurance, supplemental life, and voluntary short‑/long‑term disability plans.
• 401(k) plan with Roth and Traditional options, plus company match.
• Generous paid time off (PTO) policy, including paid bereavement, jury duty, and parental leave.
• Remote work flexibility and hybrid options for Chicago, IL candidates.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and wellness programs.
• Access to cutting‑edge tools and technologies to support your work.

Diversity & Inclusion

brighthush is committed to building a workforce that reflects the communities we serve. We actively seek diverse perspectives and encourage applicants from all backgrounds to apply. Our inclusive culture ensures that every team member feels valued, respected, and empowered to contribute their best.

How to Apply

Ready to join a high‑performing team that is shaping the future of cybersecurity? Submit your application through our careers portal or click the link below to apply directly.

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Join brighthush Today

As a Senior Enterprise Customer Success Manager & Growth Strategist at brighthush, you will be at the forefront of helping organizations worldwide secure their digital future. Your expertise will drive customer success, fuel revenue growth, and shape the next generation of cybersecurity solutions. If you are passionate about technology, thrive in a fast‑paced environment, and want to make a real impact, we want to hear from you.

Apply now and become part of a company that values innovation, collaboration, and the relentless pursuit of excellence.