Senior Enterprise Customer Success Manager – Healthcare & Health‑Tech Solutions – Championing Client Growth, Retention, and Strategic Partnerships at brighthush

About brighthush

brighthush is a forward‑thinking health‑tech company that transforms raw health data into actionable insights, empowering hospitals, payers, and clinicians to deliver better patient outcomes. Our mission is to bridge the gap between technology and care by building scalable, cloud‑native platforms that streamline workflows, enhance care coordination, and unlock the full potential of health data. With a culture rooted in curiosity, collaboration, and an unwavering focus on customer success, we are expanding our footprint across the United States and seeking passionate leaders who can help us scale our impact and drive lasting value for our clients.

Why brighthush?

At brighthush, you’ll join a mission‑driven team that is redefining how data powers patient care. We’re not just building software; we’re creating a new standard for how healthcare organizations harness information to improve outcomes, reduce costs, and elevate the patient experience. If you thrive in a fast‑paced, data‑centric environment and want to see the direct impact of your work on real‑world health outcomes, brighthush is the place for you.

Role Overview

As a Senior Enterprise Customer Success Manager, you will serve as the trusted advisor for our most strategic accounts. You will own the entire customer lifecycle—from onboarding to renewal—ensuring that our clients not only achieve their desired outcomes but also become enthusiastic advocates for our platform. Your deep understanding of the healthcare ecosystem, combined with your ability to translate complex technical solutions into tangible business benefits, will be critical to driving adoption, retention, and expansion.

Key Responsibilities

• Client Relationship Stewardship – Build and nurture long‑term partnerships with C‑suite executives, clinical leaders, and IT stakeholders across multiple healthcare organizations.
• Strategic Business Reviews – Conduct quarterly business reviews (QBRs) that assess performance metrics, identify growth opportunities, and align on future roadmap priorities.
• Renewal & Expansion Champion – Lead the renewal process, negotiating contract terms, and uncover upsell or cross‑sell opportunities that align with client goals.
• Onboarding & Implementation Oversight – Collaborate with the Implementation and Product teams to ensure seamless onboarding, data migration, and user adoption.
• Customer Advocacy & Feedback Loop – Serve as the voice of the customer within brighthush, translating client insights into product enhancements and service improvements.
• Travel & On‑Site Engagement – Travel up to 25% of the time to client sites, industry conferences, and partner events to strengthen relationships and gather on‑ground insights.
• Cross‑Functional Collaboration – Partner with Sales, Marketing, Product, and Support to deliver a unified customer experience and drive revenue growth.
• Data‑Driven Success Metrics – Own and report on key performance indicators such as Net Promoter Score (NPS), Customer Health Score, renewal rates, and expansion revenue.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or a related field (MBA preferred).
• Minimum of 6 years of progressive experience in account or customer success management, with at least 3 years in the healthcare or health‑tech sector.
• Proven track record of managing enterprise‑level accounts, driving adoption, and achieving high renewal rates.
• Exceptional communication and organizational skills, capable of presenting complex ideas to both technical and non‑technical audiences.
• Strong analytical mindset with the ability to interpret data, derive insights, and recommend actionable strategies.
• Technical aptitude: comfortable navigating SaaS platforms, data analytics tools, and basic SQL or API concepts.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems such as Salesforce.
• Willingness to travel up to 25% of the year to client sites and industry events.

Preferred Qualifications

• Experience working with electronic health record (EHR) systems, population health platforms, or care‑coordination tools.
• Background in data science or analytics, with the ability to translate metrics into business value.
• Prior experience in a fast‑growth startup environment, demonstrating agility and a growth mindset.
• Knowledge of regulatory frameworks such as HIPAA, HITECH, and data privacy best practices.
• Fluency in additional languages (Spanish, French, etc.) is a plus for serving diverse client bases.

Skills & Competencies

• Customer‑Centric Leadership – Ability to anticipate client needs, solve problems proactively, and build trust.
• Strategic Thinking – Translate client objectives into actionable roadmaps that align with brighthush’s product vision.
• Project Management – Coordinate cross‑functional initiatives, manage timelines, and deliver results under tight deadlines.
• Data Literacy – Analyze usage data, health metrics, and ROI dashboards to inform decision‑making.
• Influence & Negotiation – Persuade stakeholders, negotiate contracts, and secure renewal commitments.
• Adaptability – Thrive in a dynamic, fast‑paced environment where priorities shift quickly.
• Collaboration – Work seamlessly with Sales, Product, Marketing, and Support teams to create a cohesive customer journey.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders in Customer Success, Product, and Sales.
• Continuous learning resources, including industry certifications (e.g., Certified Customer Success Manager, Health Informatics).
• Cross‑functional project assignments that broaden your skill set and expose you to new business areas.
• Clear promotion pathways: from Senior Customer Success Manager to Director of Customer Success, and beyond.
• Opportunity to shape the future of our customer success organization by contributing to strategy, processes, and tooling.

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation. Our remote‑first model offers flexibility while fostering strong team bonds through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Monthly “Lunch & Learn” sessions featuring industry experts.
• Annual in‑person retreats that combine team building with strategic planning.
• A commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.
• Open‑door communication channels that empower every voice to be heard.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonus structure tied to renewal, expansion, and customer satisfaction metrics.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and flexible holiday scheduling.
• 401(k) retirement plan with company match.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Professional development budget for conferences, courses, and certifications.

How to Apply

If you’re a seasoned customer success leader with a passion for healthcare innovation, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. Our hiring team will review your application promptly and reach out to schedule an initial conversation.

Join brighthush and Shape the Future of Health‑Tech

At brighthush, you’ll be part of a mission‑driven team that is redefining how data powers patient care. Your expertise will directly influence the success of hospitals, insurers, and care networks across the country. If you’re ready to take your career to the next level while making a tangible impact on health outcomes, apply today and become a key driver of our growth story.