Senior Enterprise Customer Success Manager – IoT & Connectivity Solutions Leader – Driving Global Digital Transformation at brighthush

About brighthush

brighthush is a trailblazer in the connectivity arena, delivering secure, high‑performance, and cost‑effective network solutions to enterprises worldwide. With a presence in more than 200 countries and partnerships with over 600 mobile carriers, we empower businesses to seamlessly link devices, applications, and people across every corner of the globe. Our mission is simple yet powerful: make connectivity simple, reliable, and intelligent so our customers can focus on what matters most—driving growth, innovation, and digital transformation.

Why This Role Matters

As the world becomes increasingly connected, the demand for reliable, scalable, and intelligent connectivity solutions is at an all‑time high. The Senior Enterprise Customer Success Manager will be the linchpin that turns our technology into tangible business value for our most strategic accounts. By guiding customers through every stage of their journey—from deployment to renewal—you will shape the future of how enterprises connect their most critical assets and help them unlock new revenue streams.

Key Responsibilities

Customer Success Management

• Build and nurture deep, trust‑based relationships with customer stakeholders, including C‑suite executives, technical leads, and operational teams.
• Develop and execute comprehensive Customer Success Plans that align with each customer’s business objectives, KPIs, and growth roadmap.
• Drive adoption, retention, and satisfaction by proactively identifying usage patterns, recommending best practices, and championing new product features.
• Monitor customer health scores, usage trends, and business outcomes using data‑driven dashboards and analytics.
• Identify potential risks early and lead mitigation plans, ensuring a smooth and proactive response to any challenges.
• Act as the primary customer advocate within brighthush, ensuring that customer feedback informs product development and service enhancements.

Customer Lifecycle Management

• Coordinate end‑to‑end onboarding and deployment activities, ensuring a flawless transition from sales to implementation.
• Ensure successful implementation of brighthush products and services, including configuration, integration, and testing.
• Conduct regular cadence meetings (weekly, monthly, quarterly) to review performance, address concerns, and align on next steps.
• Lead Executive Business Reviews (EBRs) and strategic planning sessions, presenting insights, value metrics, and future opportunities.
• Track commitments, follow up on action items, and maintain rigorous documentation of all customer interactions.

Business Growth & Expansion

• Partner with Sales to identify expansion, cross‑sell, and upsell opportunities across the customer portfolio.
• Support strategic account planning, including market analysis, competitive positioning, and growth initiatives.
• Promote adoption of new products, platform capabilities, and advanced features that unlock additional value for customers.

Operational Excellence

• Maintain accurate customer records and Salesforce account hygiene, ensuring data integrity and compliance.
• Document customer architecture, stakeholder maps, and success plans for internal knowledge sharing.
• Monitor SIM usage, data consumption, and service trends to provide actionable insights to customers.
• Coordinate operational requests with Customer Operations and Support, ensuring timely resolution of incidents and service events.
• Communicate proactively during incidents, major service events, and change management activities.

Customer Site Visits & Executive Engagement

• Travel regularly across the United States to conduct on‑site Executive Business Reviews, workshops, and deployment meetings.
• Build face‑to‑face relationships with executive sponsors, reinforcing trust and partnership.
• Support strategic customer initiatives and key business milestones through in‑person collaboration.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, or Project Management in a B2B or enterprise environment.
• Proven track record managing large, complex, or strategic accounts.
• Exceptional communication, presentation, and relationship‑building skills—both written and verbal.
• Strong organizational, analytical, and project management capabilities, with the ability to juggle multiple priorities.
• Hands‑on experience with Salesforce or a comparable CRM platform.
• Fluent in English (spoken and written); additional languages are a plus.
• Willingness to travel up to 30% of the time for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications

• Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity sectors.
• Background managing strategic or global enterprise customers.
• Knowledge of APIs, eSIM technologies, or connectivity platforms.
• Experience with data analytics tools (e.g., Tableau, Power BI) and building dashboards.
• Certifications in Customer Success (e.g., SuccessHACKER, SuccessCOACH) or related fields.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business goals.
• Customer Advocacy: Passion for championing the customer’s voice within the organization.
• Data‑Driven Decision Making: Proficiency in interpreting metrics, deriving insights, and recommending actions.
• Project Management: Skilled at planning, executing, and delivering on complex initiatives.
• Technical Acumen: Comfortable discussing connectivity technologies, APIs, and integration concepts.
• Influence & Negotiation: Ability to persuade stakeholders and negotiate mutually beneficial outcomes.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Works effectively across cross‑functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to Director of Customer Success or Head of Enterprise Accounts, leading a global team.
• Participate in leadership development programs, mentorship, and executive coaching.
• Attend industry conferences, webinars, and workshops to stay ahead of connectivity trends.
• Earn certifications in Customer Success, Product Management, or Technical Domains.
• Contribute to product roadmap discussions, influencing the future of connectivity solutions.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our values include:

• Customer‑First Mindset: Every decision is driven by the customer’s success.
• Data‑Driven Excellence: We rely on analytics to guide strategy and measure impact.
• Inclusive Collaboration: Diverse perspectives are valued and encouraged.
• Agile Mindset: We iterate quickly, learn from feedback, and adapt to change.
• Work‑Life Balance: Flexible schedules, remote work options, and supportive policies.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonus structure tied to customer success metrics and company growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements, including remote work options and a hybrid schedule.
• Professional development budget for certifications, courses, and conferences.
• Employee wellness programs, including mental health resources and fitness stipends.

Why Join brighthush?

If you are a proactive, customer‑centric leader who thrives in a fast‑moving, technology‑driven environment, brighthush offers you the platform to make a tangible impact. You will partner with visionary leaders, work with cutting‑edge connectivity solutions, and help shape the future of how enterprises connect their most critical assets. Join us and be part of a team that is redefining the boundaries of global connectivity.

Ready to Apply?

We’re excited to hear from candidates who are ready to drive customer success at scale and help our partners unlock new growth opportunities. If you’re passionate about building lasting relationships, leveraging data to drive decisions, and leading cross‑functional initiatives, we encourage you to apply today.