Senior Enterprise Customer Success Manager – Italian‑Speaking, AI‑Driven, High‑Value Account Leadership

About brighthush

At brighthush, we’re redefining the future of cybersecurity with an AI‑native platform that learns, adapts, and protects at machine speed. Our mission is simple yet bold: to give every organization the confidence that their digital assets are safe, their data is secure, and their teams can focus on what matters most—innovation and growth. With a global footprint that spans continents and industries, brighthush is a trusted partner for Fortune 500 enterprises, governments, and critical infrastructure providers.

We’re not just a technology company; we’re a community of curious, relentless thinkers who thrive on continuous learning. AI is reshaping every function across our business, and we empower every team member—regardless of role or level—to build fluency in AI tools and concepts. If you’re passionate about leveraging AI to solve complex problems, you’ll find a culture that rewards experimentation, celebrates data‑driven insights, and rewards bold ideas with real impact.

Why Join brighthush?

• Impactful Work: As a Senior Enterprise Customer Success Manager, you’ll be the strategic partner for our largest Italian‑speaking customers, driving adoption, retention, and measurable business outcomes.
• Career Growth: We invest heavily in professional development—think mentorship, leadership training, and access to cutting‑edge AI research.
• Inclusive Culture: brighthush is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity, equity, and inclusion at every level.
• Competitive Compensation: Equity, bonuses, and a comprehensive benefits package that supports you and your family.
• Flexibility: Remote work from your home office in Italy, with occasional travel to key customer sites.

Key Responsibilities

As a Senior Enterprise Customer Success Manager at brighthush, you will:

• Manage a Portfolio of High‑Value Accounts: Own 5–15 enterprise customers with annual contract values exceeding $500k, ensuring they receive the highest level of service and support.
• Strategic Partnership: Serve as the primary advocate for each customer within brighthush, translating their business goals into actionable success plans.
• Drive Product Adoption: Lead adoption initiatives across key stakeholders, using data‑driven insights to accelerate usage of our AI‑native security platform.
• Customer Engagement: Conduct weekly check‑ins, health checks, quarterly business reviews (QBRs), and roadmap discussions to build trust and demonstrate ongoing value.
• Proactive Issue Resolution: Identify and mitigate obstacles to success using our Customer Success platform and health indicators, maintaining comprehensive records for full visibility.
• Cross‑Functional Collaboration: Partner with Sales, Renewals, Support, Services, and Product teams to orchestrate resources, manage escalations, and deliver timely, effective resolutions.
• Travel & On‑Site Support: Travel 1–3 times per quarter to key customer sites in Italy, ensuring face‑to‑face engagement and deepening relationships.

Essential Qualifications

• Language Proficiency: Full professional fluency in Italian and English. Fluency in Spanish is strongly preferred and a differentiator.
• Enterprise Account Experience: Proven track record managing large‑scale enterprise accounts (20,000+ employees) as a Customer Success Manager.
• Customer‑First Mindset: Passion for building trust‑based relationships, combined with strong technical acumen and the ability to understand complex challenges quickly.
• Communication Skills: Exceptional written and verbal communication tailored to diverse audiences and cultures, with meticulous attention to detail.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable strategies.
• Self‑Starter Attitude: Thrive in a fast‑paced environment without constant oversight.
• Technical Background: Experience with Totango or similar Customer Success platforms and Salesforce is a plus. A background in cybersecurity or a solid understanding of security concepts and industry terminology is highly valued.

Preferred Qualifications

• Experience leading AI‑driven initiatives or projects.
• Knowledge of European data protection regulations (GDPR, etc.).
• Previous experience in a global, multi‑lingual customer success role.
• Certifications in cybersecurity (CISSP, CCSP, etc.) or customer success (CSM, CSPO).

Skills & Competencies

• Strategic Thinking & Visionary Planning
• Stakeholder Management & Influence
• Data‑Driven Decision Making
• Problem Solving & Conflict Resolution
• Project Management & Execution
• Adaptability & Resilience in a Rapidly Evolving Landscape
• Team Collaboration & Cross‑Functional Leadership

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As you master the art of enterprise customer success, you’ll have opportunities to:

• Advance to a Director of Customer Success role, overseeing a broader portfolio and shaping strategy.
• Transition into Product Management or Customer Experience leadership, leveraging your deep customer insights.
• Lead global initiatives, such as expanding brighthush’s presence in new markets or launching AI‑powered product enhancements.
• Participate in internal hackathons, AI research labs, and cross‑departmental innovation projects.
• Earn certifications and attend industry conferences, with brighthush covering travel and registration costs.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote‑first model means you’ll work from your home office in Italy, supported by:

• Global home office allowance to set up a productive workspace.
• Internet and mobile phone allowance to stay connected.
• Flexible benefits allowance to tailor perks to your personal needs.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• Open communication channels with leadership, ensuring your voice is heard and your ideas are implemented.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base Salary: Market‑competitive, commensurate with experience.
• Equity & Rewards: Restricted Stock Units (RSUs) and an Employee Stock Purchase Plan (ESPP) to share in brighthush’s growth.
• Time Off & Well‑Being: Generous paid time off, gender‑neutral parental leave, and a focus on mental and physical health.
• Insurance & Financial Security: Comprehensive medical, dental, vision, and life insurance, plus an Employee Assistance Program (EAP).
• Work Perks & Flexibility: Global home office allowance, flexible benefits, and a culture that values work‑life balance.

How to Apply

If you’re ready to join a forward‑thinking, AI‑driven organization that values curiosity, impact, and growth, we encourage you to apply today. Bring your passion for customer success, your technical expertise, and your desire to shape the future of cybersecurity.

To submit your application, click the link below and let’s start a conversation about how you can make a difference at brighthush.