Senior Enterprise Customer Success Manager – Payments & FinTech Platform – Driving Revenue Growth, Retention, and Strategic Partnerships at brighthush
About brighthush
brighthush is a trailblazer in the embedded finance arena, redefining how digital‑first businesses handle payments, wallets, and money movement. Since our founding in 2020, we have engineered a unified platform that empowers companies to issue, acquire, and manage both virtual and physical payment cards—while seamlessly integrating ledger, wallet, and transaction capabilities. Our mission is simple yet ambitious: provide the payment infrastructure that fuels growth, sparks innovation, and keeps enterprises ahead of tomorrow’s market demands.
With more than $145 million in funding, a vibrant team of over 140 professionals spread across 25+ U.S. states, and a headquarters in San Francisco, brighthush has earned a reputation for having one of the most advanced payments teams in the industry. We operate on three core values—customer obsession, executional excellence, and intentional inclusion—that guide everything from product development to client engagement. These principles help us create payment solutions that solve problems that haven’t even been imagined yet.
Why brighthush is the Future of Payments
At brighthush, we’re building the next generation of financial infrastructure. Our platform is not just a set of APIs; it’s an ecosystem that lets businesses embed payments into their core products with the same ease as adding a new feature. By removing the friction of traditional banking, we enable our partners to launch new revenue streams, improve customer experience, and scale globally—all while staying compliant with the most stringent regulatory frameworks.
We pride ourselves on a culture that is flat, collaborative, and relentlessly focused on impact. Every team member, from engineering to marketing, has a seat at the table and the freedom to shape the future of payments. Whether you’re a seasoned veteran or an early‑career professional, you’ll find the space to experiment, learn, and grow.
Role Overview
As a Senior Enterprise Customer Success Manager at brighthush, you will own a portfolio of high‑value, enterprise‑grade customers and be responsible for their success across the entire lifecycle—from onboarding to expansion. You will act as the bridge between our clients and our cross‑functional teams (Product, Engineering, Legal, Compliance, Marketing, and Operations), ensuring a seamless experience that drives mutual growth. Your impact will be measured by net revenue retention, payment volume growth, and the depth of our client relationships.
Key Responsibilities
- Own the Customer Journey: Lead end‑to‑end implementation, production support, and ongoing optimization for each account, coordinating with internal stakeholders to deliver a flawless experience.
- Set & Achieve Outcomes: Define clear success metrics for each client, align cross‑functional teams on launch plans, and drive execution to meet or exceed revenue and volume targets.
- Optimize Your Portfolio: Analyze usage data, forecast trends, and model revenue to identify opportunities for upsell, cross‑sell, and expansion.
- Proactive Growth: Use account intelligence and usage signals to spot expansion opportunities before clients ask, positioning brighthush as a strategic partner.
- Become a Domain Expert: Deeply understand the business models of your clients, especially in key verticals such as e‑commerce, marketplaces, and subscription services, and translate that knowledge into actionable insights.
- Scale the Business: Document best practices, develop tools, and share insights that elevate the entire Customer Success organization.
- Champion AI Workflows: Leverage AI to streamline CS processes, improve forecasting accuracy, and deliver personalized client experiences.
Essential Qualifications
- 8+ years of experience in customer‑facing roles (Customer Success, Account Management, or Relationship Management) with a proven track record in the payments, financial services, or fintech sectors.
- 2+ years of direct involvement in revenue‑driven activities—quota attainment, net revenue retention, renewals, or forecasting.
- Strong analytical skills: comfortable with revenue modeling, usage data analysis, and turning insights into compelling narratives.
- Demonstrated ability to influence cross‑functional teams (Product, Engineering, Legal, Compliance) without formal authority.
- End‑to‑end ownership mindset: ability to run programs independently from initiation to completion, maintaining momentum across internal and external stakeholders.
- Excellent communication skills—written, verbal, and executive presentation—capable of engaging both technical teams and C‑suite executives.
- Growth mindset: openness to giving and receiving feedback, learning from challenges, and continuously improving processes.
- Strong character and integrity, embodying brighthush’s values and raising the bar for excellence.
- Experience with AI workflows that enhance Customer Success efficiency and effectiveness.
- Multi‑disciplinary payments expertise: deep knowledge of issuing, acquiring, credit, money movement, alternative lending, or expense management relevant to our subscriber base.
Preferred Qualifications
- Experience in a high‑growth fintech startup environment.
- Background in data‑driven product management or analytics.
- Knowledge of regulatory compliance frameworks in payments (PCI DSS, AML/KYC, etc.).
- Previous exposure to enterprise‑scale SaaS platforms and multi‑product ecosystems.
Skills & Competencies
- Strategic thinking and execution.
- Customer‑centric mindset.
- Data literacy and storytelling.
- Project management and prioritization.
- Collaboration across diverse teams.
- Adaptability in a fast‑paced, ambiguous environment.
- Technical curiosity—willingness to learn new payment technologies and AI tools.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is directly tied to the impact you create. We provide a clear path for advancement—from Senior Customer Success Manager to Director of Customer Success, and beyond. You’ll have access to mentorship from senior leaders, regular skill‑building workshops, and the chance to lead cross‑functional initiatives that shape our product roadmap. Our culture encourages experimentation, so you can propose and pilot new ideas that drive both customer value and business growth.
In addition, we host quarterly “Innovation Labs” where teams can collaborate on emerging trends, such as AI‑driven fraud detection or real‑time settlement solutions. You’ll also have the opportunity to present your findings to the executive board, further sharpening your strategic communication skills.
Work Environment & Culture
Flat Hierarchy: Minimal layers of management mean you can influence decisions and see the results of your work in real time. Inclusive & Diverse: We celebrate a wide range of perspectives and backgrounds, fostering an environment where everyone feels safe to share ideas. Collaborative Spirit: Cross‑functional teamwork is at the heart of our success—whether you’re working with Product to refine features or with Compliance to navigate regulatory changes. Growth Mindset: We value continuous learning and encourage you to challenge the status quo, experiment, and iterate. Hybrid Flexibility: While we prioritize in‑person collaboration, we offer flexible work arrangements for those who need them, ensuring a healthy work‑life balance.
Compensation & Benefits
Competitive Salary: $150,000 – $200,000 annually, based on experience and market benchmarks. Equity: Generous equity package to align your success with the company’s growth. Benefits: 401(k) with company match, comprehensive health, dental, and vision plans, and a generous paid parental leave program (up to 16 weeks for birth parents and 6 weeks for non‑birth parents). Paid Time Off: Flexible PTO policy that encourages you to recharge and maintain peak performance. Home Office Stipend: Reimbursement for internet, phone, and home office setup to ensure you’re comfortable and productive. Professional Development: Budget for conferences, courses, and certifications to support your growth. Inclusive Culture: We celebrate diversity and provide a supportive environment for all identities, including pronoun preferences and inclusive language.
How to Apply
If you’re ready to take ownership of high‑impact customer relationships, drive revenue growth, and shape the future of payments, we want to hear from you. Join brighthush and help us unlock incredible opportunities that will change the future of payments—one customer at a time.