Principal Strategic Customer Consultant – Enterprise Growth & ROI Champion (Remote, USA)

About brighthush

brighthush is a trailblazing cloud‑based software company that empowers brands to deliver hyper‑personalized experiences across every digital touchpoint. Founded in 2009, we have grown to a vibrant community of over 800 talented professionals who live and breathe innovation. Our platform seamlessly unifies customer and product data, enabling businesses to create engaging, data‑driven journeys that drive loyalty, revenue, and sustainable growth. As a global leader in the e‑commerce and digital experience space, brighthush is committed to redefining how enterprises connect with their customers in an increasingly complex digital landscape.

Why Join brighthush?

At brighthush, we believe that the best ideas come from people who are empowered to experiment, iterate, and own their impact. We champion a culture of continuous learning, collaboration, and bold experimentation. As a remote‑first organization, we give you the freedom to work from anywhere in the USA while staying connected to a global network of peers through our virtual hubs and regular global events. If you thrive in a fast‑moving, data‑driven environment and want to help Fortune 10 companies unlock measurable ROI, brighthush is the place for you.

Role Overview

As a Principal Strategic Customer Consultant, you will be the trusted advisor for our most strategic enterprise accounts. You will partner with Account Managers, Forward‑Deployed Engineers, and Product teams to design and execute customer success roadmaps that deliver tangible business outcomes. Your influence will shape product adoption, drive retention, and unlock expansion opportunities, all while maintaining a deep understanding of the technical nuances of our platform.

Key Responsibilities

• Customer Success Leadership: Own the end‑to‑end success plan for a portfolio of high‑value enterprise customers. Build and nurture executive‑level relationships, ensuring alignment between customer objectives and brighthush’s product vision.
• Product Evangelism & Adoption: Become an internal subject‑matter expert on brighthush’s suite of products. Translate product roadmaps into actionable adoption plans, working closely with Product to influence prioritization through real‑world customer evidence.
• Value & ROI Demonstration: Design repeatable frameworks for measuring and reporting ROI. Use data storytelling to showcase the financial impact of our solutions, support retention conversations, and identify upsell or cross‑sell opportunities.
• Technical & Strategic Balance: Deeply understand the technical architecture of our platform while communicating high‑level strategy to executives. Bridge the gap between engineering and business to ensure customers derive maximum value.
• Continuous Testing Culture: Champion a culture of experimentation within your book of business. Guide customers through A/B testing, multivariate testing, and data‑driven optimization to refine their digital experiences.
• Impactful Reporting: Deliver concise, data‑rich reports that highlight key metrics, trends, and insights. Ensure stakeholders can quickly grasp the value delivered and the next steps.
• Feature Adoption & Communication: Drive usage of new releases and features. Translate technical capabilities into business value and communicate this to customers through workshops, webinars, and executive briefings.
• Quarterly & Annual Business Reviews: Prepare, facilitate, and own the data for Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs). Collaborate with Account Managers on commercial aspects while you focus on strategic outcomes.
• Business Owner Mindset: Treat your portfolio as your own business. Monitor gross retention, identify commercial risks, and proactively address churn or expansion blockers.
• Strategic Executive Discussions: Lead conversations that go beyond product performance to address broader business priorities, investment decisions, and long‑term growth strategies.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, Operations, or a related discipline.
• 7–10 years of experience in SaaS or e‑commerce, with a focus on Search, Product Discoverability, or Digital Experience Platforms.
• Proven track record of managing enterprise relationships and driving measurable business outcomes.
• Exceptional executive communication skills; comfortable presenting to C‑suite audiences at Fortune 10 companies.
• Strong analytical mindset; adept at extracting insights from data using tools such as Tableau, Redshift, or equivalent.
• Entrepreneurial spirit with high energy, dedication, and a relentless drive to win.
• Comfortable navigating both technical conversations and strategic business discussions.

Preferred Qualifications

• Master’s degree in a relevant field.
• Experience working with large, complex enterprise customers in the digital commerce space.
• Hands‑on experience with A/B testing frameworks, multivariate testing, and data‑driven optimization.
• Familiarity with cloud architecture and data integration best practices.
• Previous experience in a customer success or consulting role within a SaaS organization.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Executive Presence & Influence
• Customer‑Centric Mindset
• Project Management & Execution Excellence
• Cross‑Functional Collaboration
• Adaptability & Resilience in a Rapidly Evolving Environment

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Annual professional education budget for courses, certifications, and conferences.
• Leadership development programs, including coaching, mentorship, and peer‑learning circles.
• Internal workshops and knowledge‑sharing sessions led by industry experts.
• Clear career pathways from Principal Consultant to Director of Customer Success or Product Strategy roles.
• Opportunities to contribute to product roadmap discussions and influence the future direction of our platform.

Work Environment & Culture

brighthush thrives on a culture of autonomy, trust, and collaboration. Key highlights include:

• Remote‑first model with flexible working hours to accommodate diverse lifestyles.
• Virtual hubs across North America, Europe, and Asia for occasional in‑person collaboration.
• No rigid clock‑in/out policies—focus on results, not hours.
• Regular global events, hackathons, and community meet‑ups to foster connection.
• Inclusive environment that celebrates diversity, equity, and belonging.
• Employee‑owned initiatives such as volunteer days, wellness programs, and community service.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity options or restricted stock units (RSUs) aligned with company performance.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with employer matching.
• Paid time off, including vacation, sick leave, and volunteer days.
• Wellness stipend covering gym memberships, yoga classes, and meditation apps.
• Employee Assistance Program for personal and professional support.
• Parental leave up to 26 weeks for primary caregivers.
• Annual professional development budget of $1,500.
• Employee referral bonus up to $3,000.

Ready to Make an Impact?

If you are a strategic thinker with a passion for driving customer success, a knack for translating data into actionable insights, and a desire to work with Fortune 10 enterprises, we want to hear from you. Join brighthush and help shape the future of digital experience while building a rewarding career that balances autonomy, growth, and impact.

Apply today and become a key player in our mission to empower brands worldwide to create unforgettable customer journeys.