Senior Enterprise Customer Success Manager – Remote – Genomics & Biotechnology – Strategic Partnership & Growth Leadership

About brighthush

brighthush is at the forefront of the next wave of precision medicine, turning raw genomic data into actionable insights that empower clinicians and patients alike. Our mission is simple yet profound: to deliver clinically actionable genetic information at every stage of a patient’s life. By combining clinical‑grade whole genome sequencing, cutting‑edge interpretation algorithms, and intuitive digital tools, we enable healthcare providers to order, access, and act on results with unprecedented speed and accuracy.

Our team is a vibrant mix of seasoned entrepreneurs, world‑class scientists, and operational leaders. We are backed by top‑tier investors who share our vision of democratizing genomic medicine. At brighthush, we don’t just build products – we build relationships, trust, and a culture that thrives on curiosity, collaboration, and relentless pursuit of excellence.

Why Join brighthush?

Working at brighthush means you’ll be part of a mission‑driven organization that is reshaping the healthcare landscape. You’ll have the chance to:

• Drive real impact by ensuring our enterprise partners receive the highest level of service and value.
• Collaborate with cross‑functional teams—Sales, Marketing, Product, and Clinical—to shape the future of genomic medicine.
• Lead and mentor a high‑performing Customer Success team, setting new standards for customer advocacy.
• Enjoy a flexible, fully remote work environment with occasional in‑person offsites that foster camaraderie and innovation.
• Benefit from competitive compensation, meaningful equity, and a comprehensive benefits package that supports your well‑being.

Key Responsibilities

As the Senior Enterprise Customer Success Manager, you will be the linchpin between brighthush’s cutting‑edge solutions and our most strategic clients. Your day‑to‑day activities will include:

• Strategic Partnership Development: Build and nurture long‑term relationships with enterprise‑level clients, positioning yourself as a trusted advisor and advocate for their success.
• Onboarding & Enablement Leadership: Own the end‑to‑end onboarding journey for new accounts and clinicians, ensuring seamless integration with brighthush’s services and alignment with Sales Account Executives.
• Account Health & Retention: Proactively monitor account health, identify opportunities for upsell and cross‑sell, and drive initiatives that enhance customer satisfaction and retention.
• Growth Catalyst: Partner with Sales, Marketing, Product, and Clinical teams to design and execute programs that maximize customer value, unlock new revenue streams, and accelerate growth.
• Value Storytelling: Translate complex data into compelling narratives that demonstrate ROI, clinical impact, and strategic value to executive stakeholders and key opinion leaders.
• Process & Culture Champion: Contribute to the evolution of best practices, workflows, and success metrics for the Customer Success function, ensuring alignment with brighthush’s culture of continuous improvement.
• Leadership & Mentorship: Coach, mentor, and develop a high‑performing team of Customer Success Managers, fostering a culture of ownership, accountability, and professional growth.

Essential Qualifications

We’re looking for a seasoned professional who brings a blend of strategic vision, operational excellence, and a passion for customer advocacy.

• Minimum 7 years of experience in enterprise‑level customer success or sales within the genomics, biotechnology, or broader healthcare technology space.
• Proven track record of managing complex, technical projects and driving retention and expansion initiatives.
• Strong problem‑solving skills with a data‑driven approach to decision‑making.
• Exceptional communication abilities—capable of presenting to executives, clinicians, and key opinion leaders with clarity and impact.
• Experience in coaching and mentoring, with a desire to lead and develop high‑performing teams.
• Self‑starter mindset with the ability to prioritize autonomously in a fast‑moving environment.
• Advanced proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar).
• Knowledge of genomic data, clinical workflows, and regulatory considerations is highly desirable.

Preferred Qualifications

These additional credentials will set you apart and accelerate your success at brighthush.

• Bachelor’s degree in Life Sciences, Business, or a related field (Master’s preferred).
• Experience working with large enterprise clients in the life sciences or healthcare sectors.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) to craft data‑rich value stories.
• Prior exposure to equity‑based compensation and a deep understanding of startup culture.
• Fluency in multiple languages, especially those relevant to our global client base.

Skills & Competencies

Success in this role requires a blend of technical acumen, strategic thinking, and interpersonal finesse.

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and advocating for client needs.
• Data Literacy: Comfortable interpreting metrics, dashboards, and performance indicators to drive insights.
• Influence & Negotiation: Skilled at persuading stakeholders and negotiating mutually beneficial outcomes.
• Project Management: Proven ability to lead cross‑functional initiatives from conception to execution.
• Adaptability: Thrive in a dynamic, evolving environment with shifting priorities.
• Leadership: Inspire, coach, and develop a team that embodies brighthush’s values.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as expansive as the genomic data we analyze. We offer:

• Clear pathways to senior leadership roles within Customer Success, Operations, or even executive positions.
• Regular learning and development programs, including industry conferences, certifications, and internal knowledge‑sharing sessions.
• Mentorship from senior leaders who have navigated the intersection of technology and healthcare.
• Opportunity to shape the future of genomic medicine by influencing product strategy and customer experience.

Work Environment & Culture

brighthush is built on a foundation of transparency, humility, and collaborative problem‑solving. Our remote‑first culture is supported by:

• Flexible work hours that respect work‑life balance.
• Regular virtual team check‑ins and quarterly in‑person offsites that strengthen relationships.
• A culture that celebrates data‑driven decision‑making and continuous improvement.
• Access to cutting‑edge tools and resources that empower you to deliver world‑class service.

Compensation & Benefits

We believe in rewarding excellence and aligning incentives with impact.

• Competitive base salary ranging from $120,000 to $160,000 per year, commensurate with experience.
• Equity package that gives you a stake in brighthush’s future success.
• Full medical, vision, and dental coverage paid by brighthush.
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) to recharge and maintain peak performance.
• Company‑sponsored offsites, team meals, and social events during in‑person gatherings.
• Direct access to senior leadership and the opportunity to influence strategic direction.

How to Apply

Ready to make a tangible impact in the world of genomic medicine? Join brighthush and help us transform patient care through data‑driven insights.