Strategic Customer Success Manager – Enterprise CDP & AI Enablement – US Remote (West Coast)

About brighthush

brighthush is a trailblazer in the customer data platform (CDP) space, redefining how enterprises collect, route, and activate data at scale. With a developer‑first, open‑source foundation, we empower organizations to harness the full potential of their own data warehouses, turning raw events into actionable insights across marketing, sales, product, and analytics ecosystems. Our mission is simple yet ambitious: solve the customer data management challenge once and for all, delivering secure, compliant, and cost‑effective solutions that scale with the modern enterprise.

Backed by leading venture capital firms and a global portfolio of high‑growth customers, brighthush has already partnered with industry leaders such as Crate Barrel, Acorns, PrizePicks, and Cars.com. These collaborations underscore our ability to drive measurable business outcomes for companies that demand real‑time data intelligence and seamless integration across 150+ marketing, sales, and product tools.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven team that is reshaping the future of data‑centric decision making. We’re on a mission to empower every enterprise to become AI‑first, and we need passionate, strategic thinkers to help our customers realize that vision. As a Customer Success Manager, you’ll be the linchpin between our cutting‑edge technology and the businesses that rely on it to drive growth, retention, and innovation.

Why choose us? Because we:

• Offer a remote‑first culture that values flexibility and work‑life balance.
• Provide a clear career ladder with rapid advancement opportunities.
• Invest heavily in professional development, including certifications, conferences, and internal knowledge sharing.
• Celebrate a culture of transparency, collaboration, and continuous improvement.
• Reward high performance with competitive on‑target earnings, stock options, and a comprehensive benefits package.

Role Overview

As a Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our largest, most strategic enterprise accounts. You’ll own the entire customer lifecycle—from onboarding and implementation to ongoing success and expansion—ensuring that each client extracts maximum value from our CDP and AI product suite. Your influence will shape the future of our Customer Success organization, driving best practices, scaling processes, and championing customer advocacy across the company.

Key Responsibilities

• Customer Lifecycle Ownership: Manage a portfolio of high‑value accounts, guiding them through onboarding, adoption, and growth phases while ensuring seamless transitions between teams.
• Strategic Advisory: Build deep, trusted relationships with executive and technical stakeholders, positioning yourself as the go‑to expert on data strategy, CDP best practices, and AI readiness.
• Value Realization: Translate technical capabilities into clear business outcomes, helping customers unlock revenue, reduce churn, and accelerate time‑to‑value.
• Account Expansion: Identify and execute opportunities for upsell, cross‑sell, and renewal, driving account growth and contributing to the company’s revenue targets.
• Product Evangelism: Champion brighthush’s AI product initiatives, enabling customers to become AI‑first and AI‑ready through workshops, demos, and tailored use‑case roadmaps.
• Health Monitoring: Track key customer health metrics, proactively address challenges, and implement retention strategies that keep churn low.
• Thought Leadership: Deliver engaging presentations, training sessions, and business reviews that articulate the strategic value of our platform and inspire adoption.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Marketing to align on customer needs, feature requests, and go‑to‑market strategies.
• Continuous Improvement: Contribute to the evolution of Customer Success processes, tools, and playbooks, ensuring scalability and consistency across the organization.

Essential Qualifications

• 3–5 years of client‑facing implementation or consulting experience, with a proven track record of managing enterprise accounts.
• Hands‑on experience with customer data platforms (CDPs) or marketing automation tools such as Braze, Iterable, or equivalent.
• Demonstrated ability to build strong relationships with C‑level executives and technical stakeholders, including account mapping and expansion expertise.
• Comfortable navigating all phases of the customer lifecycle—onboarding, adoption, and retention—while driving measurable outcomes.
• Exceptional communication and presentation skills, with the ability to tailor messaging for both technical and non‑technical audiences.
• Experience thriving in a fast‑paced, high‑growth environment, adapting quickly to change and driving results under pressure.

Preferred Qualifications

• Background in data strategy consulting, marketing strategy, analytics, operations, or business intelligence.
• Experience with AI product initiatives or AI‑first data strategies.
• Knowledge of data privacy regulations (GDPR, CCPA) and compliance best practices.
• Proficiency in data visualization tools (Looker, Tableau, Power BI) and SQL.
• Prior experience in a SaaS or technology company’s Customer Success function.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and outcomes.
• Analytical Acumen: Strong data literacy, comfortable interpreting metrics and deriving insights.
• Project Management: Skilled at coordinating cross‑functional initiatives and managing timelines.
• Influence & Negotiation: Proven ability to persuade stakeholders and secure buy‑in.
• Adaptability: Thrive in a dynamic environment, embracing change and continuous learning.

Career Growth & Learning

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and certifications.
• Internal knowledge‑sharing sessions and a robust learning portal.
• Clear promotion paths—from Customer Success Manager to Senior Manager, Director, and VP roles.
• Opportunities to lead cross‑functional initiatives and influence product strategy.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage open dialogue, and reward innovation. As a remote‑first organization, we provide the tools and support you need to thrive from anywhere, while fostering a sense of community through virtual town halls, hackathons, and social events.

Compensation & Benefits

We offer a competitive compensation package that includes:

• On‑Target Earnings (OTE) ranging from $130,000 to $160,000, commensurate with experience and performance.
• Equity in the form of stock options, aligning your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• 401(k) plan with company match.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Professional development budget and tuition reimbursement.

How to Apply

If you’re ready to drive transformative outcomes for enterprise customers and shape the future of data‑centric success, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Join brighthush and help us empower businesses to become truly AI‑first.

Apply now and become a key player in the next wave of customer data innovation.