Senior Enterprise Customer Success Manager – SaaS Solutions & Client Adoption Lead – Driving Growth, Retention, and Strategic Impact at brighthush

About brighthush

brighthush is a trailblazing leader in integrated risk‑management software, empowering organizations worldwide to navigate strategic and operational risks with confidence and clarity. Our platform fuses risk assessment, compliance automation, and real‑time analytics into a single, intuitive experience that helps businesses stay ahead of regulatory changes, mitigate threats, and unlock new opportunities for growth. At brighthush, we believe that technology is only as powerful as the people who use it, which is why we invest heavily in our people, fostering a culture of continuous learning, collaboration, and innovation.

With a remote‑first model, our team members enjoy the flexibility to work from anywhere in the United States while staying connected through a vibrant virtual community. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of risk management.

Why brighthush is the Place to Accelerate Your Career

• Impactful Work: You’ll be at the forefront of helping clients transform their risk strategies, directly influencing their operational resilience and strategic decision‑making.
• Growth Opportunities: From mentorship programs to leadership tracks, brighthush supports your career trajectory with clear pathways and continuous skill development.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our organization, ensuring that every voice is heard and valued.
• Competitive Compensation: We offer a robust package that includes a base salary, performance‑based bonuses, equity options, and comprehensive benefits.
• Work‑Life Balance: Flexible hours, unlimited PTO, and a fully remote setup help you maintain a healthy balance between professional and personal life.

Role Overview

As a Senior Enterprise Customer Success Manager, you will be the trusted advisor for a portfolio of high‑value enterprise clients. Your role encompasses the full customer lifecycle—from onboarding to renewal—ensuring that each client achieves maximum value from our platform. You will partner with cross‑functional teams, influence product strategy, and drive adoption to secure long‑term success for both our clients and brighthush.

Key Responsibilities

• Develop and execute a strategic account plan for each client, aligning with their business objectives and risk‑management goals.
• Serve as the primary point of contact, building deep, long‑term relationships with C‑suite executives, risk officers, and operational leaders.
• Drive product adoption by conducting training sessions, workshops, and best‑practice sharing to maximize usage and ROI.
• Analyze usage data, churn metrics, and customer health scores to proactively identify risks and opportunities for upsell or cross‑sell.
• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience and to surface product improvement feedback.
• Lead quarterly business reviews (QBRs), presenting insights, performance metrics, and strategic recommendations to stakeholders.
• Manage the renewal process, negotiating contracts, and securing long‑term commitments while maintaining a high renewal rate.
• Mentor junior Customer Success team members, sharing best practices and fostering a culture of excellence.
• Champion a data‑driven culture within the customer success organization, advocating for the use of analytics to inform strategy.
• Represent brighthush at industry events, webinars, and conferences to build brand authority and gather market intelligence.

Essential Qualifications

• Minimum of 5+ years of customer‑facing experience in enterprise SaaS, preferably within the risk‑management or related compliance industry.
• Proven track record of managing a portfolio of 50+ high‑value accounts, consistently meeting or exceeding renewal and upsell targets.
• Hands‑on experience with Salesforce and Gainsight, including advanced reporting, health scoring, and workflow automation.
• Strong analytical mindset: ability to interpret complex data sets, derive actionable insights, and present findings to executive audiences.
• Exceptional communication skills, both written and verbal, with the ability to articulate technical concepts to non‑technical stakeholders.
• Demonstrated ability to influence cross‑functional teams and drive consensus on strategic initiatives.
• Bachelor’s degree in Business, Finance, Risk Management, or a related field (MBA or advanced certifications such as CSM or CSCS are a plus).

Preferred Qualifications

• Experience in the insurance, banking, or healthcare sectors, where risk management is a critical business function.
• Knowledge of regulatory frameworks such as ISO 31000, COSO, or NIST, and how they translate into software solutions.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) to create compelling dashboards for clients.
• Experience leading customer success teams or managing a team of account managers.
• Fluency in additional languages (Spanish, French, Mandarin) to serve a global client base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering value and ensuring client success at every touchpoint.
• Strategic Thinking: Ability to align client objectives with brighthush’s product roadmap and long‑term vision.
• Project Management: Skilled at juggling multiple initiatives, setting priorities, and meeting deadlines.
• Data‑Driven Decision Making: Comfortable working with metrics, KPIs, and dashboards to inform strategy.
• Collaboration & Influence: Adept at building relationships across departments and influencing outcomes.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Manager, you’ll have the chance to:

• Progress into a Director of Customer Success role, overseeing a larger portfolio and shaping the overall customer strategy.
• Transition into Product Management or Strategy, leveraging your deep client insights to influence product development.
• Lead global initiatives, such as launching new market segments or spearheading industry‑specific solutions.
• Participate in our internal leadership development program, which includes mentorship, executive coaching, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in risk management and SaaS.
• Earn professional certifications (e.g., Certified Customer Success Manager, Risk Management Professional) through our tuition reimbursement program.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere in the United States while staying connected through:

• Weekly virtual stand‑ups and monthly town‑halls with the executive team.
• Dedicated Slack channels for cross‑team collaboration, knowledge sharing, and social interaction.
• Quarterly virtual retreats that combine learning sessions, team‑building activities, and wellness workshops.
• A transparent feedback loop where your voice directly influences product and process improvements.
• Access to a digital library of courses, books, and industry reports to support continuous learning.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary range: $110,000 – $140,000 per year, commensurate with experience.
• Performance‑based bonus potential of up to 20% of base salary.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans for you and your dependents.
• 401(k) plan with company match, ensuring you’re building a secure financial future.
• Unlimited paid time off (PTO) and flexible working hours to support work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Wellness benefits, including mental health support, gym membership discounts, and virtual fitness classes.
• Annual stipend for home office equipment and high‑speed internet to optimize remote work.

Job Details

• Category: Customer Service
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English (required)

Ready to Make a Difference?

If you are a seasoned Customer Success professional who thrives on building lasting client relationships, driving adoption, and translating data into strategic action, brighthush invites you to join our mission to redefine risk management for the digital age. Bring your expertise, curiosity, and passion for customer success to a company that values innovation, collaboration, and impact.

Take the next step in your career—apply today and help us empower organizations worldwide to navigate risk with confidence.

Apply to this job at brighthush