Senior Enterprise Customer Success Manager – San Francisco, California – brighthush – Driving Growth, Innovation, and Customer Success in the Embedded Finance Revolution

About brighthush

Since its founding in 2020, brighthush has emerged as a pioneering force in the embedded finance landscape. Born from a collective of seasoned fintech veterans, we have engineered a unified platform that empowers digital-first enterprises to issue, acquire, and manage payment cards—both virtual and physical—while seamlessly integrating ledger, wallet, and money‑movement capabilities. Our mission is clear: to equip every organization with the tools it needs to grow, innovate, and thrive in an increasingly digital economy.

With over $145 million in funding and a vibrant team of more than 140 professionals spread across 25+ U.S. states, brighthush has assembled one of the most advanced payments teams in the industry. Headquartered in San Francisco, we operate under three guiding principles: customer obsession, executional excellence, and intentional inclusion. These values shape every decision we make and every partnership we forge.

Why brighthush?

• Impact at Scale – As a high‑growth startup, you’ll have the opportunity to shape product, strategy, and culture from the ground up.
• Flat Hierarchy, Direct Leadership – Our intentionally lean structure gives you direct access to senior leaders and the ability to influence company‑wide initiatives.
• Diverse Perspectives – We celebrate varied backgrounds and encourage cross‑functional collaboration across engineering, product, legal, and compliance.
• Growth‑Focused Culture – We thrive in ambiguity, reward curiosity, and provide continuous learning opportunities to help you reach your full potential.
• Competitive Total Rewards – Our compensation philosophy blends market‑competitive salary, equity, and a comprehensive benefits package designed to support your well‑being.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will own a portfolio of high‑value customers and be responsible for driving mutual growth and success. You will serve as the single point of contact for your clients, guiding them through every stage of their journey—from initial onboarding to multi‑product expansion. Your influence will span across sales, product, engineering, legal, compliance, marketing, and operations, ensuring a seamless experience for both the customer and brighthush.

Key Responsibilities

• Customer Ownership – Champion the success of each account, coordinating cross‑functional teams to deliver a clean, end‑to‑end experience.
• Outcome‑Driven Strategy – Set clear, measurable goals for launch, rollout, and growth. Align stakeholders and marshal resources to achieve these outcomes.
• Portfolio Optimization – Drive net revenue retention (NRR) and payment volume growth. Build and maintain revenue models, forecast performance, and identify upsell opportunities.
• Proactive Expansion – Leverage usage data and account intelligence to spot expansion opportunities before customers ask.
• Subject‑Matter Expertise – Deeply understand your customers’ businesses, verticals, and payment challenges to connect brighthush’s platform to their strategic goals.
• Process & Tooling – Codify best practices into tools, data dashboards, and insights that elevate the entire Customer Success organization.
• Cross‑Functional Influence – Build strong relationships with product, engineering, legal, and compliance teams, driving initiatives without formal authority.
• Executive Communication – Present insights, forecasts, and strategic recommendations to C‑suite executives with clarity and confidence.

Essential Qualifications

• 8+ years of experience in customer‑facing roles (Customer Success, Account Management, or Relationship Management).
• 2+ years of hands‑on experience in payments, financial services, or fintech.
• Track record of owning revenue metrics—quota, NRR, renewals, or forecast—and delivering on them.
• Strong analytical rigor: comfortable with revenue modeling, usage data analysis, and turning insights into actionable narratives.
• Proven ability to influence cross‑functional teams without formal authority.
• End‑to‑end ownership mindset: run programs independently from start to finish, maintaining momentum across internal and external stakeholders.
• Excellent written, verbal, and executive presentation skills.
• Growth mindset: open to giving and receiving feedback with humility.
• Integrity and character that reflect brighthush’s values and raise the bar for the organization.
• Experience with AI workflows to drive efficiency in Customer Success processes.
• Multi‑disciplinary payments expertise: depth in issuing, acquiring, credit, money movement, alternative lending, or expense management.

Preferred Qualifications

• Experience working with large enterprise customers in the SaaS or fintech space.
• Background in building or scaling Customer Success operations in a high‑growth startup.
• Familiarity with modern payment APIs, PCI compliance, and regulatory frameworks.
• Proficiency in data visualization tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce).
• Knowledge of AI/ML concepts applied to customer engagement and retention.

What You’ll Gain

• Career Growth – Rapid advancement opportunities in a high‑growth environment. As brighthush scales, you’ll have the chance to move into senior leadership roles.
• Learning & Development – Access to industry conferences, workshops, and internal knowledge sharing sessions. We invest in your professional growth.
• Impactful Work – Your decisions directly influence the success of our customers and the trajectory of brighthush’s product roadmap.
• Collaborative Culture – Work alongside passionate engineers, product managers, and executives who are eager to learn from each other.
• Flexibility – Hybrid work model with core in‑office days (Monday‑Thursday) and the flexibility to work remotely based on your location.

Compensation & Benefits

At brighthush, we believe in a fair, equitable, and performance‑based rewards philosophy. Our compensation package includes:

• Competitive Salary – Annual base salary range of $150,000 to $200,000, commensurate with experience and market benchmarks.
• Equity – Stock options that align your success with the company’s long‑term growth.
• 401(k) Program – Company match to help you build a secure financial future.
• Paid Time Off – Flexible PTO policy, plus paid parental leave: up to 16 weeks for birth parents and up to 6 weeks for non‑birth parents.
• Home Office Stipend – Reimbursement for internet, phone, and office equipment.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, plus mental health resources.
• Well‑Being Perks – Gym membership discounts, wellness stipends, and regular team‑building events.

Our Commitment to Diversity & Inclusion

brighthush is dedicated to building a diverse and inclusive workforce. We welcome candidates from all backgrounds, identities, and experiences. We do not discriminate based on gender identity, sexual orientation, race, religion, age, national origin, disability, or any other protected characteristic. We encourage you to share your preferred pronouns with us so we can address you respectfully.

How to Apply

Ready to join a team that’s redefining the future of payments? Submit your application through our careers portal. We look forward to learning how your expertise and passion can help brighthush continue to empower businesses worldwide.

Important Note on Recruitment Fraud

brighthush will never request payment, bank details, or conduct interviews via text or chat apps. All official communications will come from @brighthush.com or our official recruitment platform.