Senior Enterprise Customer Success Manager – Strategic Account Growth & Advocacy Leader at brighthush – Championing Data‑Driven Adoption, Revenue Expansion, and Customer Success in B2B SaaS – Remote UK

About brighthush

brighthush is not just a cloud‑native SaaS platform; it is the catalyst that powers the next generation of fleet and logistics intelligence. By seamlessly weaving artificial intelligence, machine learning, and real‑time telematics into a single, scalable architecture, we transform raw operational data into actionable insights that elevate safety, boost efficiency, and unlock profitability for enterprises worldwide. With a presence in over 30 countries, our customer base spans Fortune 500 manufacturers, leading shipping lines, municipal transport authorities, and a growing roster of mid‑market innovators—all of whom rely on brighthush to deliver measurable, sustainable impact.

Our culture is built on curiosity, collaboration, and an unwavering focus on customer success. Every engineer, product manager, and executive shares a single mission: to help our customers thrive. We celebrate experimentation, reward results, and nurture an environment where ideas can evolve from concept to market‑shaping reality.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity, mission‑driven organization that thrives on innovation and impact. We offer:

• Competitive salary packages with performance‑based bonuses that reward your contributions.
• Comprehensive health, dental, and vision plans to keep you and your family protected.
• Unlimited paid time off and flexible working arrangements that respect your work‑life balance.
• Continuous learning budget and access to industry conferences, workshops, and certifications.
• Equity options that give you a stake in the long‑term success of the company.
• Inclusive, diverse, and collaborative work environment where every voice is heard.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our largest, most complex accounts. Your primary mission is to ensure that each enterprise customer not only adopts our platform but also realizes measurable business value, leading to high renewal rates, upsell opportunities, and advocacy. You will partner closely with Sales, Product, and Engineering to shape the customer journey from onboarding through expansion, while championing a culture of continuous improvement and data‑driven decision making.

Key Responsibilities

Onboarding & Implementation Leadership

• Design and execute a structured, repeatable onboarding process that aligns with each customer’s unique objectives.
• Facilitate workshops, configure the platform, and ensure a smooth transition from sales to post‑sales.
• Develop onboarding playbooks, training materials, and success checklists that can be scaled across the enterprise portfolio.
• Collaborate with Product to surface feature gaps early and influence roadmap priorities.

Customer Health & Usage Monitoring

• Leverage analytics tools (e.g., Salesforce, Microsoft Power BI) to track engagement metrics, identify adoption gaps, and proactively address risks.
• Provide actionable insights to customers and internal stakeholders, translating data into strategic recommendations.
• Maintain a real‑time health dashboard that flags potential churn signals and highlights opportunities for upsell.
• Conduct quarterly health reviews with key stakeholders to validate alignment and uncover new value‑creation pathways.

Quarterly Business Reviews (QBRs)

• Own the cadence of QBRs, preparing data‑rich presentations that highlight ROI, feature usage, and strategic roadmaps.
• Drive discussions that uncover upsell and cross‑sell opportunities, ensuring alignment with the customer’s evolving business goals.
• Document outcomes, action items, and follow‑up plans to keep momentum moving forward.
• Share best practices and success stories across the Customer Success community to elevate overall performance.

Strategic Account Planning

• Develop and maintain account plans that outline key stakeholders, business objectives, success metrics, and growth pathways.
• Align with the broader Customer Success organization to ensure consistency and shared ownership.
• Update plans quarterly to reflect changing priorities, new initiatives, and market dynamics.
• Use data to forecast renewal probabilities and identify high‑impact expansion targets.

Customer Advocacy & Feedback Loop

• Act as the voice of the customer within brighthush, translating user feedback into product enhancements and feature requests.
• Champion customer success stories through case studies, testimonials, and industry speaking opportunities.
• Collaborate with Marketing to amplify success stories across multiple channels.
• Build and nurture a community of power users who can act as brand ambassadors.

Cross‑Functional Collaboration

• Partner with Sales, Product, and Engineering to resolve technical issues, prioritize feature development, and align on go‑to‑market strategies.
• Serve as a liaison between the customer and internal teams, ensuring clear communication and timely delivery.
• Participate in product roadmap discussions, providing customer‑centric insights that shape future releases.
• Facilitate joint problem‑solving sessions to accelerate issue resolution and improve customer experience.

Process & Tool Optimization

• Continuously refine customer success processes, documentation, and tooling to increase efficiency and scalability.
• Identify gaps in current workflows and propose automation or tool enhancements.
• Lead pilot projects for new tools or methodologies, measuring impact and scaling successful initiatives.
• Document lessons learned and share process improvements with the wider organization.

Mentorship & Leadership

• Mentor junior Customer Success Managers, sharing best practices and fostering a culture of continuous learning.
• Lead internal workshops on topics such as data‑driven decision making, stakeholder management, and effective communication.
• Contribute to the development of the team’s skill set, ensuring a high‑performing, collaborative environment.
• Champion diversity and inclusion initiatives within the Customer Success function.

Essential Qualifications

• 7+ years of experience in B2B SaaS customer success, solutions consulting, or technical account management, with a proven track record of managing enterprise‑level accounts.
• Deep understanding of enterprise sales cycles, contract negotiations, and renewal processes.
• Strong analytical mindset with proficiency in Salesforce, Microsoft Power BI, and other data visualization tools.
• Exceptional communication skills – able to articulate complex technical concepts to both technical and non‑technical audiences.
• Demonstrated ability to build and nurture long‑term relationships with C‑suite executives and key stakeholders.
• Experience in the fleet, logistics, or transportation technology space is highly desirable.
• Proficiency in English (both written and spoken). Additional languages are a plus.

Preferred Qualifications

• Background in AI, machine learning, or telematics technologies.
• Experience with data‑driven customer success frameworks (e.g., Net Promoter Score, Customer Effort Score).
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for secure data handling.
• Previous experience in a high‑growth SaaS startup environment.
• Certifications in Customer Success Management (CSM, CSMP) or related fields.

Core Skills & Competencies

• Strategic Thinking & Execution
• Data Analysis & Insight Generation
• Relationship Management & Stakeholder Engagement
• Problem Solving & Decision Making
• Project Management & Process Improvement
• Adaptability & Resilience in a Fast‑Paced Environment
• Team Collaboration & Leadership

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As a Senior Enterprise Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a portfolio of enterprise accounts.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in executive leadership forums, influencing company‑wide decisions.
• Access a dedicated learning budget for certifications, workshops, and industry conferences.
• Engage in mentorship programs, both as a mentee and mentor, fostering continuous professional development.
• Take ownership of global customer success initiatives, expanding your influence beyond the UK market.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in the United Kingdom while staying connected through weekly virtual stand‑ups, monthly town halls, and an open‑door policy with senior leadership. We celebrate diversity, encourage experimentation, and reward results. Your contributions will directly influence the success of our customers and the growth of brighthush.

We foster a culture of psychological safety, where ideas are challenged constructively and failures are treated as learning opportunities. Our cross‑functional teams collaborate in real time using modern collaboration tools, ensuring that you can contribute from any location.

Compensation & Benefits

While specific figures vary based on experience, the role offers a competitive base salary complemented by:

• Performance‑based annual bonus structure
• Equity options to share in the company’s long‑term success
• Health, dental, and vision insurance plans
• Unlimited paid time off and flexible working hours
• Professional development stipend and conference travel support
• Wellness programs and mental health resources
• Access to a company‑wide wellness app and virtual fitness challenges
• Annual team‑building retreats and local meet‑ups

How to Apply

If you are passionate about driving enterprise customer success, thrive in a fast‑moving SaaS environment, and want to make a tangible impact on fleet safety and operational efficiency, we want to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of intelligent fleet management.

Join brighthush Today – Where Innovation Meets Impact

Become a pivotal part of a team that is redefining how businesses harness data to drive safety, efficiency, and profitability. Your expertise will help our enterprise customers unlock the full potential of brighthush’s platform, ensuring they achieve measurable outcomes and long‑term success. Apply now and start your journey with brighthush – where your career, our customers, and the future of fleet technology converge.