Senior Enterprise Customer Success Manager – Strategic Account Leadership, Revenue Growth Champion, and Enterprise Adoption Expert at brighthush

About brighthush

brighthush is a pioneering SaaS platform that is redefining the way organizations manage people, finance, and operations. By blending data‑driven insights, intelligent automation, and a user‑centric design philosophy, we empower businesses to transform disparate HR, Finance, and People functions into a single, cohesive ecosystem. With a global footprint spanning North America, EMEA, and APAC, we partner with Fortune 500 leaders, mid‑market innovators, and ambitious startups alike. Our mission is simple yet ambitious: make every workplace smarter, more agile, and deeply people‑centric. At brighthush, curiosity fuels innovation, collaboration breaks down silos, and a relentless focus on customer success is the cornerstone of our culture.

Why brighthush?

• Impact at Scale: Work with high‑profile enterprises and emerging companies, driving measurable ROI from our platform and shaping the future of people operations.
• Growth & Learning: Thrive in a fast‑moving environment that offers continuous learning—from advanced product training to executive leadership development.
• Culture of Innovation: Celebrate experimentation, data‑backed decision making, and a collaborative spirit that cuts across product, engineering, sales, and support.
• Competitive Compensation: Base salary range of $90,000 – $120,000, with performance bonuses tied to revenue retention and expansion.
• Benefits & Perks: Comprehensive health, dental, and vision plans; unlimited PTO; remote‑first flexibility; wellness stipend; and a generous equity program.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the strategic partner that our customers rely on to translate platform adoption into tangible business outcomes. Your role spans the entire customer lifecycle—from seamless implementation handoff to renewal and expansion—while serving as a trusted advisor to HR, Finance, and People leaders across organizations of all sizes. You will own the customer journey, ensuring that every interaction drives value, mitigates risk, and unlocks growth opportunities.

Key Success Metrics

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Overall customer health and successful outcomes
• Renewal outcomes and forecasting accuracy
• Adherence to risk mitigation frameworks and playbooks

What You’ll Own

Relationship & Retention

• Build and maintain strong relationships with executive buyers, senior decision‑makers, and multiple stakeholders across each account—mapping champions, detractors, and key contacts to protect against turnover risk.
• Consistently facilitate strategic discussions involving leadership to mitigate risk and drive internal alignment and focus.
• Initiate renewal discussions and fully own the renewal narrative, strategy, and execution.
• Drive and facilitate fast, coordinated resolution of escalations—flagging risks early, delegating internally, and communicating clearly until resolution is achieved.
• Proactively identify and mitigate risk before it compounds by surfacing feedback across internal teams and actioning information.

Value & Adoption

• Define and track customer success metrics tied to each customer’s business goals—beyond platform usage.
• Ensure successful outcomes on key use cases and planning cycles; validate impact through retros (formal or informal).
• Drive adoption of retention‑critical features and identify opportunities to expand accounts through additional modules or deeper use of contracted modules.
• Serve as a product subject‑matter expert and workflow consultant—helping customers construct their desired workflows while owning final review to prevent data exposure risks or configuration gaps.
• Own the customer enablement strategy: onboard, train, and coach customers to operate the platform independently as admins and users, supported by enablement documentation.

Strategic Oversight

• Own the implementation‑to‑CSM handoff, absorbing full account context to ensure continuity.
• Be the structured voice of the customer internally—bringing product feedback, trends, and insights to Product and Engineering.
• Partner closely with Sales, Support, and Product to drive customer outcomes through clear, direct communication.

Essential Qualifications

• 5+ years in Customer Success, SaaS consulting, or a related field.
• Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations.
• Strong executive presence—comfortable managing relationships with C‑suite and VP‑level stakeholders.
• Experience with SaaS implementations, project management, and cross‑functional collaboration.
• Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions.
• Proficiency translating customer needs into product feedback and strategic recommendations.
• Experience at a high‑growth startup (nice to have).

Preferred Qualifications

• Background in HR technology or people analytics.
• Experience with data‑driven performance metrics and KPI dashboards.
• Knowledge of compliance and data privacy regulations relevant to HR and Finance.
• Fluency in multiple languages (English plus one additional language is a plus).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Exceptional Communication & Presentation Skills
• Analytical Mindset with a focus on metrics and ROI
• Project Management & Execution Excellence
• Customer‑Centric Mindset with a passion for advocacy
• Collaboration & Cross‑Functional Teamwork
• Adaptability & Resilience in a fast‑paced environment

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead a team of Customer Success Specialists and mentor junior talent.
• Shape the product roadmap by translating customer insights into actionable features.
• Take on a strategic account management role, managing a portfolio of high‑value enterprise clients.
• Participate in executive‑level strategy sessions, influencing company direction.
• Access leadership development programs, industry conferences, and continuous learning resources.

Work Environment & Culture

brighthush embraces a remote‑first model, allowing you to work from anywhere in the United States while staying connected through virtual collaboration tools. Our culture is defined by:

• Transparency: Open communication channels and regular all‑hands meetings.
• Inclusivity: A diverse workforce that values every voice.
• Innovation: A sandbox mentality that encourages experimentation and rapid iteration.
• Work‑Life Balance: Unlimited PTO, flexible hours, and a focus on results over hours.
• Community: Quarterly virtual socials, hackathons, and volunteer opportunities.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $90,000 – $120,000 per year, commensurate with experience.
• Performance‑based bonus tied to GRR, NRR, and renewal accuracy.
• Equity: Stock options that vest over a four‑year period.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) with company match.
• Wellness stipend and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Unlimited paid time off and flexible work arrangements.

How to Apply

Ready to make a lasting impact on enterprise customer success? Submit your application through our careers portal and join a team that values innovation, collaboration, and customer advocacy.

Apply to brighthush Today

Application Deadline

October 26, 2026

Join brighthush and transform the future of people operations

At brighthush, you’ll be part of a mission‑driven organization that empowers leaders to make smarter, data‑backed decisions. If you’re a seasoned Customer Success professional with a passion for driving revenue growth, building lasting relationships, and translating complex workflows into actionable insights, we want to hear from you. Apply now and help us shape the next generation of people technology.