Senior Enterprise Customer Success Manager – Thailand – Championing Growth, Adoption, and Value in Industrial Software & Digital Transformation at brighthush

About brighthush

brighthush stands at the forefront of industrial software innovation, turning complex engineering challenges into streamlined, data‑driven solutions that power the world’s most critical infrastructure. From energy and utilities to mining, chemicals, and beyond, our portfolio empowers enterprises to operate safely, efficiently, and sustainably. With a relentless focus on cutting‑edge technology, environmental stewardship, and inclusive excellence, brighthush has earned multiple industry awards and independent sustainability validations. Whether you are a seasoned professional or an emerging leader, brighthush offers a dynamic environment where curiosity, collaboration, and continuous improvement are not just buzzwords—they are the foundation of our daily work.

Why brighthush?

At brighthush, the success of our customers is the measure of our own success. We cultivate a customer‑centric culture that thrives on partnership, innovation, and measurable impact. Diversity, equity, and inclusion are woven into every aspect of our organization, encouraging every team member to bring their authentic self to work. You will find abundant opportunities to grow, learn, and make a tangible difference in the success of our customers and the future of industrial technology. From flexible remote work to global mobility options, brighthush supports your professional journey while respecting your personal life.

Position Overview

As the Senior Enterprise Customer Success Manager – Thailand, you will be the primary advocate for our enterprise customers, ensuring they realize rapid value, robust adoption, and measurable business outcomes from brighthush’s software suite. You will manage a portfolio of key accounts, orchestrate success planning, and cultivate trusted relationships with stakeholders across the customer organization. By collaborating closely with cross‑functional teams—sales, delivery, product, and support—you will unlock new growth opportunities, drive continuous improvement, and champion the customer voice within brighthush.

Key Responsibilities

• Onboarding & Enablement – Build strong relationships with new customers, introduce them to brighthush resources and services, set clear expectations, and identify business goals to accelerate deployment readiness.
• Deployment & Architecture Design – Partner with the Delivery Services Team or external partners to define solution architecture, prioritize rollout, recommend brighthush services or support, and manage the enterprise roadmap and budget.
• Adoption & Value Realization – Deeply understand customer operations, craft tailored success plans, educate on high‑impact use cases, and drive adoption of strategic brighthush products such as Cloud, Synergy Sales plays, and advanced analytics.
• Expansion & Revenue Growth – Identify new business opportunities, collaborate with Sales to generate revenue, and leverage your deep knowledge of the customer’s industry and challenges.
• Customer Advocacy – Serve as the voice of the customer internally, providing feedback to product and service teams to enhance the overall customer experience.
• Cross‑Functional Collaboration – Work seamlessly with geographically distributed teams, ensuring alignment on goals, timelines, and deliverables.
• Data‑Driven Decision Making – Utilize CRM, brighthush, and other analytics tools to track adoption metrics, forecast renewal risks, and surface insights for continuous improvement.
• Strategic Thought Leadership – Develop and present executive‑level workshops, steering committee updates, and strategic roadmaps that align customer objectives with brighthush’s product vision.
• Risk Management & Escalation – Proactively identify potential churn risks, develop mitigation plans, and coordinate with support and delivery teams to resolve issues swiftly.
• Continuous Learning & Knowledge Sharing – Stay current on industry trends, emerging technologies, and best practices; share insights with the broader Customer Success community.
• Metrics & Reporting – Own the health scorecard for your portfolio, report on key performance indicators, and present findings to senior leadership.

Essential Qualifications

• Minimum 5+ years of experience in customer success, account management, or a related role within the industrial software or engineering sector.
• Proven track record of managing enterprise‑level accounts and driving adoption of complex software solutions.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills in both Thai and English, with the ability to engage stakeholders at all levels.
• Demonstrated ability to collaborate across sales, delivery, product, and support functions.
• Experience with CRM systems (e.g., brighthush) and customer success platforms.
• Strategic thinking and a consultative approach to solving customer challenges.

Preferred Qualifications

• Background in the energy, infrastructure, chemicals, or minerals industry.
• Experience with cloud‑based industrial software solutions and advanced analytics.
• Knowledge of regulatory and compliance frameworks relevant to industrial operations.
• Previous experience in a fast‑paced, global technology company.
• Certifications in customer success, account management, or project management.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and building long‑term partnerships.
• Strategic Vision – Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Project Management – Strong organizational skills to manage multiple initiatives simultaneously.
• Problem‑Solving – Creative and analytical approach to identifying and resolving complex challenges.
• Influence & Negotiation – Skilled at persuading stakeholders and negotiating mutually beneficial outcomes.
• Data Literacy – Proficiency in interpreting metrics, dashboards, and analytics to drive decisions.
• Adaptability – Comfortable navigating change in a dynamic, technology‑driven environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to a comprehensive learning platform that includes industry certifications, technical training, and leadership development programs. Our mentorship initiatives pair you with senior leaders across the organization, fostering knowledge exchange and career acceleration. As you demonstrate impact, you will be considered for advanced roles such as Director of Customer Success, Head of Enterprise Accounts, or even cross‑functional leadership positions within product or strategy. The path to senior leadership is clear, and your growth trajectory will be supported by continuous feedback, coaching, and a culture that rewards initiative and results.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Our teams are distributed across multiple time zones, yet we maintain a strong sense of community through regular virtual town halls, hackathons, and cross‑departmental projects. We celebrate diversity and encourage every voice to contribute to our collective success. Work‑life balance is supported through flexible schedules, remote work options, and generous vacation policies. Additionally, we host quarterly wellness programs, team‑building retreats, and community service days to reinforce our commitment to employee well‑being and social responsibility.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and equity participation. Comprehensive benefits include health, dental, and vision insurance, a retirement savings plan with company match, and a generous paid time off package. We also provide access to wellness resources, continuous learning stipends, and a flexible benefits platform that allows you to tailor your benefits to your personal needs.

How to Apply

If you are passionate about driving enterprise success, building lasting partnerships, and shaping the future of industrial technology, we would love to hear from you. Submit your application through our careers portal and join a team that values innovation, impact, and personal growth.