Senior Enterprise Customer Success Manager – Veterinary & Therapy Practice Management Software – Global Remote Leader Driving Adoption, Growth, and Customer Advocacy

About brighthush

Welcome to brighthush, the trailblazing force behind cloud‑based Practice Information Management Software (PIMS) for veterinary and therapy professionals worldwide. Since our inception, we have accelerated our Annual Recurring Revenue (ARR) and expanded our team by almost tenfold, empowering more than 30,000 practitioners to deliver exceptional care to over 20 million patients each year across 55+ countries.

Our mission is simple yet ambitious: to enable healthcare professionals to provide better patient care through innovative software, with a bold goal of serving 200 million patients by 2030. In May 2021, we secured €120 million in capital through a public listing on the Euronext Growth Oslo stock exchange, fueling our rapid expansion into North America, Europe, Latin America, Australia, and beyond.

As a remote‑first organization headquartered in Helsinki, Finland, brighthush boasts a vibrant, distributed workforce of 430+ employees who collaborate from home or our dynamic collaboration hubs. Whether you’re based in the Nordics, the United States, the United Kingdom, Spain, or any other region, you’ll find a culture that values autonomy, innovation, and a shared commitment to transforming veterinary and therapy care.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the daily operations of thousands of practitioners, helping them treat millions of patients more efficiently.
• Growth‑Driven Environment – We’re on a relentless growth trajectory, and your career will evolve alongside our expanding product portfolio and global footprint.
• Remote‑First Flexibility – Choose the workspace that best suits you, whether that’s a home office, a co‑working space, or one of our regional hubs.
• Inclusive Culture – Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and foster an environment where every voice is heard.
• Competitive Compensation & Perks – We offer a comprehensive benefits package, including health insurance, equity opportunities, generous paid time off, and continuous learning allowances.

Role Overview

As a Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our largest, most strategic accounts. You will partner with veterinary and therapy practices to ensure they extract maximum value from our PIMS platform, driving adoption, satisfaction, and renewal. Your strategic mindset, deep product knowledge, and passion for customer advocacy will help us maintain our position as the industry’s preferred solution.

Key Responsibilities

• Build and nurture long‑term relationships with C‑suite executives, practice managers, and key stakeholders across enterprise accounts.
• Develop and execute a comprehensive customer success roadmap that aligns with each client’s business objectives, ensuring seamless onboarding, adoption, and expansion.
• Act as the primary point of contact for escalations, proactively identifying and resolving issues before they impact service levels.
• Collaborate with Sales, Product, and Engineering teams to relay customer feedback, influence roadmap decisions, and drive product enhancements.
• Lead quarterly business reviews (QBRs) and executive briefings, presenting data‑driven insights on usage, ROI, and growth opportunities.
• Identify upsell and cross‑sell opportunities, working closely with the sales organization to close expansion deals that contribute to ARR growth.
• Champion a culture of continuous improvement by collecting and analyzing customer health metrics, churn risk indicators, and satisfaction scores.
• Mentor and coach junior Customer Success Managers, fostering a high‑performance team culture.
• Represent brighthush at industry events, conferences, and webinars, positioning our brand as a thought leader in veterinary and therapy technology.
• Drive adoption of new features and integrations, ensuring customers are fully leveraged on the platform’s capabilities.
• Maintain a deep understanding of industry trends, regulatory changes, and competitive landscape to provide strategic guidance to clients.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise sales within SaaS or technology‑driven industries.
• Proven track record of managing large, complex accounts with ARR exceeding €5 million.
• Deep understanding of the veterinary or therapy practice landscape, including regulatory, operational, and clinical workflows.
• Exceptional communication skills, with the ability to articulate complex concepts to both technical and non‑technical audiences.
• Strong analytical mindset, comfortable working with data dashboards, CRM systems, and customer health metrics.
• Demonstrated ability to influence cross‑functional teams and drive product improvements based on customer insights.
• Experience with remote‑first teams and distributed work environments.
• Fluency in English (written and spoken). Additional language skills (e.g., Swedish, Spanish, French) are a plus.
• Proficiency in using customer success platforms such as Gainsight, Totango, or similar tools.
• Strategic thinking and a consultative approach to account management.

Preferred Qualifications

• Background in veterinary medicine, animal science, or a related field.
• Experience with cloud‑based practice management solutions or similar SaaS products.
• Knowledge of data privacy regulations (GDPR, HIPAA) and best practices for secure data handling.
• Prior leadership role in a high‑growth startup or scale‑up environment.
• Certified Customer Success Manager (CCSM) or related credential.
• Experience managing multi‑region or global enterprise accounts.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with business outcomes.
• Relationship Building – Proven skill in cultivating trust and rapport with senior stakeholders.
• Problem Solving – Creative, data‑driven approach to diagnosing and resolving complex challenges.
• Project Management – Strong organizational skills to manage multiple initiatives simultaneously.
• Collaboration – Comfortable working cross‑functionally with Sales, Product, Engineering, and Marketing.
• Adaptability – Thrive in a fast‑moving, evolving environment with shifting priorities.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and measurable value.
• Data Literacy – Ability to interpret dashboards, KPIs, and health scores to drive decisions.
• Leadership – Experience mentoring and developing junior team members.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Enterprise Customer Success Manager, you will have access to:

• Leadership development programs that sharpen your strategic, people‑management, and business acumen.
• Mentorship from senior executives and industry experts.
• Regular training on product updates, industry trends, and emerging technologies.
• Opportunities to transition into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Partnerships.
• Global travel to client sites, industry conferences, and internal knowledge‑sharing sessions.
• Participation in cross‑functional innovation labs to shape the future of veterinary practice technology.

Work Environment & Culture at brighthush

Our culture is built on four pillars: Innovation, Collaboration, Integrity, and Well‑Being. We celebrate successes together, learn from challenges, and maintain a healthy work‑life balance. Remote work is the norm, but we also host quarterly in‑person retreats and monthly virtual team‑building events to keep our community connected.

We value transparency, so you’ll have direct access to our leadership team and real‑time insights into company performance. Your voice will shape product direction, customer strategy, and company culture.

At brighthush, we champion continuous learning. From internal knowledge hubs to external conferences, you’ll always have the resources to grow your expertise and stay ahead of industry trends.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and parental leave policies.
• Professional development stipend and conference reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building activities.
• Remote‑work stipend covering home‑office equipment and internet.
• Access to a global network of peers and industry experts.
• Employee stock purchase plan with attractive vesting terms.

How to Apply

Ready to make a tangible impact on the future of veterinary and therapy care? Join brighthush and help us transform the way practitioners serve millions of patients worldwide.

Click the link below to submit your application and start your journey with us.