Senior Enterprise Customer Success Manager – Voice Security & Fraud Prevention, Strategic Account Leadership & Growth Champion – brighthush

Welcome to brighthush – Where Voice Meets Trust

In an era where every click, call, and connection can be a potential vulnerability, brighthush stands at the forefront of identity verification. We’ve built a unified trust platform that answers the three most critical questions for every interaction: Is this identity synthetic? Is this identity risky? Is this identity known? By marrying voice biometrics, device fingerprinting, and behavioral analytics, we empower enterprises to detect fraud, prevent account takeover, and protect brand reputation at scale—all in real time.

Our mission is simple yet ambitious: make identity verification effortless, foolproof, and frictionless. With partnerships spanning Fortune 500 brands, fintech pioneers, and global e‑commerce leaders, we’re expanding into new verticals and need a visionary leader to drive enterprise adoption and nurture our most valuable accounts.

Role Overview

As the Senior Enterprise Customer Success Manager at brighthush, you will be the trusted advisor for our largest, most complex customers. You will own the entire customer journey—from onboarding and adoption to expansion and renewal—while collaborating closely with Sales, Product, Engineering, and Marketing. Your strategic insight will shape product roadmaps, influence go‑to‑market strategies, and ensure customers achieve measurable business outcomes.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the single point of contact for all customer success initiatives.
• Onboarding & Adoption: Design and execute comprehensive onboarding plans that accelerate time‑to‑value, ensuring customers quickly realize ROI from our voice security and fraud prevention solutions.
• Relationship Management: Build deep, trusted relationships with C‑suite executives, security leads, and product owners, becoming the voice of the customer within brighthush.
• Renewal & Expansion: Drive renewal conversations, identify upsell and cross‑sell opportunities, and secure multi‑year contracts that reflect the value delivered.
• Risk & Issue Management: Proactively identify potential risks, coordinate cross‑functional resolution, and ensure timely communication of status and outcomes to stakeholders.
• Product Feedback Loop: Capture customer insights, translate them into actionable product requirements, and collaborate with Product Management to prioritize enhancements.
• Data‑Driven Success: Leverage analytics to track adoption metrics, churn risk, and overall health scores; present findings in executive dashboards and quarterly business reviews.
• Thought Leadership: Represent brighthush at industry events, webinars, and white‑paper collaborations, positioning our solutions as the gold standard in identity verification.
• Team Collaboration: Mentor junior Customer Success Managers, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• 5–7 years of experience in customer success, account management, or enterprise sales support within cybersecurity, fintech, or digital identity.
• Proven track record of managing large, complex enterprise accounts with a focus on renewal and expansion.
• Deep understanding of voice biometrics, fraud prevention, and identity verification technologies.
• Exceptional communication skills—both written and verbal—across all organizational levels, including C‑suite.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable insights.
• Experience in a fast‑paced, high‑growth startup environment; comfortable with ambiguity and rapid iteration.
• Demonstrated ability to collaborate cross‑functionally with Sales, Product, Engineering, and Marketing teams.
• Bachelor’s degree in Business, Computer Science, or a related field; MBA or advanced certifications (e.g., CSCS, CSM) are a plus.

Preferred Qualifications

• Prior senior customer success role at a SaaS or cybersecurity company.
• Hands‑on knowledge of API integrations, data privacy regulations (GDPR, CCPA), and compliance frameworks.
• Experience with CRM and CS tools such as Salesforce, Gainsight, or HubSpot.
• Track record of leading customer workshops, product demos, and executive briefings.
• Fluency in multiple languages (e.g., Spanish, Mandarin) is a plus for global account management.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate customer goals into actionable plans.
• Relationship Building: Proven skill in cultivating long‑term partnerships and influencing stakeholders.
• Problem Solving: Strong analytical and troubleshooting skills to resolve complex customer issues.
• Project Management: Expertise in managing multiple initiatives simultaneously while meeting deadlines.
• Data Literacy: Comfortable working with dashboards, metrics, and data‑driven storytelling.
• Adaptability: Thrive in a dynamic environment, pivoting quickly in response to changing priorities.
• Leadership: Mentor and inspire junior team members, fostering a collaborative culture.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. By excelling in this role, you will:

• Progress to a Director of Customer Success or Head of Enterprise Accounts, overseeing a global team.
• Shape the strategic direction of our product roadmap, influencing the next generation of identity solutions.
• Gain exposure to executive leadership, participating in quarterly board meetings and industry panels.
• Access continuous learning resources—certification programs, industry conferences, and internal knowledge hubs.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture at brighthush

We believe that great ideas flourish in an environment that values curiosity, collaboration, and authenticity. brighthush offers:

• A remote‑first culture with flexible work hours, allowing you to balance professional and personal commitments.
• Regular virtual town halls and team retreats to foster community and cross‑departmental collaboration.
• A diversity & inclusion framework that celebrates varied perspectives and promotes equitable growth.
• Access to cutting‑edge tools and technologies, ensuring you stay ahead of industry trends.
• A culture of continuous feedback—both giving and receiving—so you can grow and thrive.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonus structure tied to customer success metrics and company growth.
• Equity options, enabling you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and wellness stipends.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangements and a stipend for home‑office setup.

Ready to Make an Impact?

If you are a strategic thinker with a passion for customer success, a deep understanding of cybersecurity, and a desire to shape the future of identity verification, brighthush invites you to join our mission. Bring your expertise, curiosity, and drive to a team that values innovation, collaboration, and real‑world impact.

Apply today and help us build a safer, more trusted digital world—one voice at a time.