Senior Enterprise Customer Success Strategist – AI‑Ready Connectivity & Digital Transformation Leader – Remote (United States) – Championing Growth, Innovation, and Strategic Partnerships at brighthush

About brighthush – Pioneering the Future of AI‑Enabled Connectivity

In an era where data is the lifeblood of every industry, the infrastructure that carries it must be faster, smarter, and more resilient than ever before. brighthush is the catalyst that turns raw bandwidth into a competitive advantage. Our high‑performance fiber network spans North America, Europe, and Asia, delivering the speed, reliability, and intelligence required to power cloud, edge, and AI workloads for Fortune 500 enterprises, municipal governments, and global supply chains.

We don’t just lay fiber; we lay the foundation for digital transformation. By embedding AI‑ready capabilities into every strand of our network, we enable our partners to innovate at scale, reduce latency, and unlock new revenue streams. Our commitment to sustainability, research, and customer success sets us apart as the industry’s most trusted connectivity partner.

Why brighthush is a Game Changer

At brighthush, we believe that connectivity is the invisible engine of progress. Our mission is simple yet profound: empower every customer to unlock the full potential of their digital transformation journey. We do this by:

• Delivering world‑class infrastructure that is both high‑speed and AI‑ready.
• Investing heavily in R&D to keep our fiber backbone at the cutting edge.
• Partnering with customers as strategic advisors, not just vendors.
• Focusing relentlessly on reliability, scalability, and sustainability.

When you join brighthush, you become part of a movement that is reshaping how businesses connect, collaborate, and innovate.

The Role: Senior Enterprise Customer Success Strategist

As a senior member of our Customer Success team, you will be the trusted advisor and strategic partner for our largest enterprise accounts. Your mission is to ensure that each customer not only meets their immediate objectives but also discovers new avenues for growth, innovation, and value realization through brighthush’s AI‑ready connectivity portfolio.

You will collaborate closely with cross‑functional teams—sales, delivery, support, finance, and product—to orchestrate seamless, high‑impact outcomes. Your deep understanding of customer needs, combined with a data‑driven mindset, will enable you to proactively identify risks, uncover opportunities, and champion customer success at every stage of the journey.

Key Responsibilities

• Strategic Success Planning – Design, execute, and continuously refine customer success plans using our proven journey templates (Get, Use, Pay, Renew). Set clear milestones, success metrics, and communication cadences that align with each customer’s business goals.
• Health & Adoption Analytics – Monitor usage patterns, health indicators (e.g., disconnects, credits, churn propensity scores, NPS), and renewal timelines. Translate data into actionable insights and proactive interventions.
• Enablement & Adoption Leadership – Assess product and portal adoption maturity. Remove roadblocks by curating and delivering targeted educational resources, digital marketing assets, and adoption articles.
• Opportunity & Upsell Champion – Leverage deep knowledge of the brighthush portfolio to identify upsell and cross‑sell opportunities. Partner with sales to qualify, negotiate, and close expansion deals.
• Revenue Retention & Growth Stewardship – Own revenue retention strategies, including value realization, renewal execution, risk mitigation, and expansion initiatives. Drive consistent growth across the portfolio.
• Escalation Management & Mitigation – Serve as the primary point of contact for urgent customer concerns. Escalate issues, coordinate cross‑functional mitigation plans, and ensure timely resolution.
• Deployment & Billing Oversight – Work with delivery and support to guarantee successful solution deployment. Conduct first‑bill reviews, audit billing accuracy, and minimize disputes.
• Contract & Renewal Management – Manage contract end‑date processes, re‑rate implementations, and renewal negotiations. Influence technology evolution and on‑net migrations to enhance profitability.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and customer forums. Provide feedback to product and engineering teams to shape future roadmap.

Essential Qualifications

• Minimum 3 years of customer success, account management, or enterprise support experience.
• Bachelor’s degree or equivalent professional experience.
• Proven ability to empathize with enterprise customers and deliver solutions with integrity.
• Exceptional communication and interpersonal skills, capable of building trust across all levels of a customer organization.
• Strong problem‑solving mindset and decisive, customer‑centric decision making.
• Technical aptitude to quickly learn networking technologies, products, and features.
• High attention to detail, accuracy, and strong organizational capabilities.
• Data‑driven: ability to interpret customer data points, prioritize actions, and respond accordingly.
• Excellent time‑management skills to juggle multiple workstreams and task lists.
• Comfortable learning and using various software, web‑based platforms, and data‑access tools.
• Proficient with the brighthush Office suite.

Preferred Qualifications

• Experience in the telecommunications or high‑performance networking industry.
• Background in AI‑ready connectivity solutions.
• Familiarity with customer success platforms (e.g., brighthush, brighthush).
• Previous involvement in renewal negotiations or upsell campaigns.
• Knowledge of service‑level agreements (SLAs) and key performance indicators (KPIs) for enterprise customers.

Skills & Competencies

• Strategic thinking and customer‑centric mindset.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication.
• Collaboration across cross‑functional teams (sales, delivery, support, finance).
• Adaptability in a fast‑moving, AI‑focused environment.
• Proactive ownership and accountability for customer outcomes.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the technology you work with. As a Senior Enterprise Customer Success Strategist, you will:

• Progress to Leadership Roles – Lead a team of Customer Success Managers, shaping strategy and driving enterprise outcomes.
• Cross‑Functional Exposure – Gain deep insights into sales, delivery, product, and engineering, positioning you for broader business leadership.
• Professional Development – Access to industry certifications (e.g., brighthush Certified Solutions Architect), leadership training, and mentorship programs.
• Innovation Projects – Participate in pilot programs, beta releases, and strategic initiatives that influence the future of AI‑ready connectivity.
• Global Impact – Work with customers across North America, Europe, and Asia, expanding your professional network and cultural competence.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Weekly virtual town halls and knowledge‑sharing sessions.
• Flexible work hours that respect work‑life balance.
• Inclusive community events, both virtual and in‑person, fostering connection across the organization.
• A culture that celebrates experimentation, learning from failure, and celebrating successes.
• Access to a digital collaboration hub that brings together teams from across the globe.
• Regular hackathons and innovation challenges that encourage creative problem‑solving.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible holiday schedule.
• Wellness stipend and mental health resources.
• Equity program to share in the company’s growth.
• Continuous learning stipend for courses, conferences, and certifications.
• Monthly tech stipend for home‑office upgrades.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to shape the future of AI‑ready connectivity and help enterprises thrive? Submit your resume and a cover letter that highlights your customer success achievements and explains why you’re excited about the brighthush mission.

Click the link below to apply and join a team that is redefining the digital landscape:

Apply for this job

Closing Statement

At brighthush, every customer success professional is a catalyst for transformation. If you are passionate about delivering measurable impact, thrive in a fast‑paced, AI‑centric environment, and want to be part of a company that is building the backbone of the next digital era, we want to hear from you. Join us, and let’s connect the world—one fiber strand at a time.