Senior Enterprise Data & Analytics Customer Success Manager – Remote – Leading Strategic Adoption, Revenue Expansion, and Customer Advocacy for Fortune 500 & High‑Growth Startups at brighthush

About brighthush

brighthush is a trailblazer in the data analytics arena, turning raw, fragmented information into actionable intelligence that fuels decision‑making across finance, healthcare, energy, logistics, and countless other high‑impact sectors. Our award‑winning platform blends advanced analytics, machine learning, and intuitive visualizations to help organizations unlock hidden value, accelerate growth, and stay ahead of the competition.

We are more than a software vendor; we are a strategic partner that empowers Fortune 500 companies and high‑growth startups alike to harness the full potential of their data. At brighthush, curiosity drives innovation, collaboration fuels success, and an unwavering focus on customer outcomes is the engine of everything we do.

Our culture celebrates diversity, champions continuous learning, and rewards bold ideas that push the boundaries of what’s possible. If you thrive in a fast‑paced, remote‑first environment and are passionate about turning data into impact, brighthush is the place for you.

Why This Role Matters

As a Senior Enterprise Data & Analytics Customer Success Manager, you will be the linchpin between our enterprise customers and the cross‑functional teams that bring brighthush to life. Your mission is to ensure that every client not only adopts our platform but also realizes measurable value, leading to renewals, expansions, and advocacy. You will be the trusted advisor who translates complex data insights into tangible business outcomes, driving both customer satisfaction and company growth.

Key Responsibilities

• Onboarding Excellence: Lead the end‑to‑end onboarding journey for new private‑sector clients, ensuring a smooth transition from sales to implementation and setting the stage for long‑term success.
  • Coordinate kickoff meetings, define success metrics, and create a customized adoption roadmap.
  • Collaborate with implementation teams to configure the platform, migrate data, and train users.
  • Track progress against milestones and proactively address any blockers.
• Customer Health Management: Monitor usage metrics, adoption rates, and satisfaction scores; proactively identify risks and opportunities for improvement.
  • Analyze dashboards to spot trends, flag under‑utilization, and recommend upsell opportunities.
  • Conduct quarterly business reviews (QBRs) with C‑suite stakeholders to align on goals and outcomes.
  • Maintain a health scorecard that informs the broader customer success strategy.
• Renewal & Expansion Strategy: Partner with the sales team to develop renewal plans, upsell opportunities, and expansion roadmaps that align with each customer’s strategic objectives.
  • Identify cross‑sell and upsell opportunities based on usage patterns and business impact.
  • Prepare data‑driven business cases that demonstrate ROI and justify expansion.
  • Negotiate renewal terms and secure long‑term commitments.
• Insight‑Driven Advocacy: Translate data insights into compelling business cases that demonstrate ROI, helping clients articulate the value of brighthush to their stakeholders.
  • Build executive‑level decks that showcase key metrics, cost savings, and revenue lift.
  • Facilitate workshops that help customers embed data analytics into their strategic planning.
  • Champion success stories in internal and external communications.
• Cross‑Functional Collaboration: Work closely with Product, Support, Training, and Engineering to relay customer feedback, influence roadmap priorities, and resolve escalations.
  • Serve as the voice of the customer in product backlog grooming sessions.
  • Escalate critical issues to engineering and ensure timely resolution.
  • Collaborate with training to develop tailored learning paths for new users.
• CRM & Documentation: Maintain accurate, up‑to‑date records in our CRM system, ensuring all interactions, milestones, and outcomes are captured for future reference.
  • Document all customer touchpoints, decisions, and action items.
  • Ensure data integrity and compliance with data governance policies.
  • Generate regular reports for leadership and sales teams.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences, sharing best practices and emerging trends in data analytics.
  • Prepare speaking engagements and panel discussions.
  • Publish white papers and case studies that highlight customer success.
  • Engage with the broader analytics community on social media and professional networks.
• Continuous Improvement: Identify process gaps, propose enhancements, and champion a culture of continuous improvement across the customer success organization.
  • Conduct post‑implementation reviews to capture lessons learned.
  • Recommend workflow optimizations and automation opportunities.
  • Lead initiatives that improve onboarding speed and customer satisfaction.
• Strategic Advisory: Serve as a strategic partner to senior executives, providing data‑driven insights that inform business strategy and operational efficiency.
  • Analyze industry benchmarks and internal KPIs to advise on strategic pivots.
  • Develop predictive models that forecast revenue and churn.
  • Present findings to executive leadership in a clear, actionable format.
• Community Building: Foster a vibrant community of brighthush users through forums, user groups, and peer‑to‑peer learning initiatives.
  • Organize virtual meetups and knowledge‑sharing sessions.
  • Encourage user contributions to the knowledge base and best‑practice library.
  • Recognize community champions and ambassadors.

Essential Qualifications

• Bachelor’s degree in Business, Data Science, Computer Science, or a related field.
• 5+ years of experience in customer success, account management, or a similar role within the enterprise software or data analytics space.
• Proven track record of managing a portfolio of high‑value accounts, achieving renewal rates above 90% and driving expansion revenue.
• Strong analytical mindset with the ability to interpret usage data, identify trends, and translate findings into actionable recommendations.
• Excellent communication skills—both written and verbal—across all levels of an organization, including C‑suite executives.
• Experience working in a remote or distributed team environment, with a self‑motivated, results‑driven attitude.
• Proficiency with CRM platforms and customer success tools.
• Knowledge of data analytics concepts, cloud platforms, and modern BI tools is highly desirable.

Preferred Qualifications

• Advanced degree (MBA, MS) or relevant certifications (CSM, CSPO, or similar).
• Experience with data‑driven product platforms, especially those focused on predictive analytics or AI‑powered insights.
• Background in consulting or professional services, providing strategic guidance to enterprise clients.
• Fluency in multiple languages, enhancing communication with our global customer base.
• Track record of leading customer success initiatives that resulted in measurable business outcomes.

Core Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush capabilities, crafting long‑term success plans.
• Relationship Building: Build trust and rapport with stakeholders at all levels, turning customers into advocates.
• Data Literacy: Comfortable working with dashboards, KPIs, and data visualizations to derive insights.
• Problem Solving: Quickly diagnose issues, propose solutions, and drive resolution across multiple teams.
• Project Management: Manage multiple initiatives simultaneously, ensuring deadlines and deliverables are met.
• Adaptability: Thrive in a dynamic environment, pivoting priorities as customer needs evolve.
• Collaboration: Work seamlessly with Sales, Product, Support, and Training to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Customer Success Manager, you will:

• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Gain exposure to product strategy, data science, and executive leadership through cross‑functional projects.
• Participate in a robust learning program that includes certifications, workshops, and mentorship from industry experts.
• Attend global conferences, hackathons, and innovation labs to stay ahead of emerging trends.
• Contribute to the development of brighthush’s customer success playbooks, shaping the future of the organization.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and work‑life balance. Our culture is defined by:

• Transparency: Open communication channels, regular town halls, and a flat hierarchy that encourages idea sharing.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Innovation: A sandbox mentality where experimentation is encouraged and failure is seen as a learning opportunity.
• Wellness: Comprehensive health benefits, mental health resources, and a stipend for home office upgrades.
• Community: Virtual coffee breaks, team‑building activities, and a global network of peers.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Professional development budget, covering courses, certifications, and conference attendance.
• Annual wellness stipend and access to a virtual fitness platform.

How to Apply

If you are a data‑savvy, customer‑centric professional who thrives on building lasting relationships and driving measurable impact, we want to hear from you. Bring your expertise, curiosity, and passion for innovation to brighthush, and help us empower enterprises worldwide to unlock the full potential of their data.

Apply today and become a pivotal part of a company that is shaping the future of data analytics.