Senior Enterprise Legal Content Customer Success Manager – AI‑Powered Growth Champion & Executive Partnership Strategist Driving Global Legal Tech Transformation at brighthush

About brighthush

brighthush is more than a legal technology vendor; we are a global catalyst for the next wave of legal innovation. With a presence that spans the Americas, EMEA, and APAC, we fuse cutting‑edge artificial intelligence, predictive analytics, and deep industry expertise to empower law firms, corporate legal departments, and regulatory teams to work faster, smarter, and more accurately. Our flagship AI‑powered content platform delivers real‑time insights, automated drafting, and data‑driven decision support that transform how legal professionals create, review, and manage work. At brighthush, we believe technology should amplify human expertise, not replace it, and we are committed to building tools that help our customers stay ahead of ever‑evolving legal challenges.

Why This Role Matters

In an era where legal challenges evolve at lightning speed, the success of our customers is the engine that drives our growth. As a Senior Enterprise Legal Content Customer Success Manager, you will be the linchpin between our enterprise clients and the product teams that build the next generation of legal tools. You will own the entire customer journey – from the first onboarding call to the final renewal – ensuring that every interaction delivers measurable value, fuels expansion, and cements brighthush’s reputation as the partner of choice for legal professionals worldwide.

Key Responsibilities

• Product Expertise & Thought Leadership – Become the go‑to authority on brighthush’s AI‑enabled CoCounsel suite. Translate complex technical features into clear, business‑relevant narratives for clients and internal stakeholders, and position brighthush as a trusted advisor.
• Customer Success Management – Own the full lifecycle of assigned enterprise and strategic accounts: onboarding, adoption, renewal, and expansion. Design and execute Customer Success Plans (CSPs), deliver Executive Business Reviews (EBRs), and conduct proactive check‑ins that keep clients engaged and satisfied.
• Strategic Account Planning – Collaborate with Sales, Professional Services, and Product to identify upsell opportunities, map out expansion roadmaps, and secure long‑term renewals. Use data‑driven insights to forecast revenue and flag at‑risk accounts.
• Executive Engagement – Build and nurture relationships with C‑suite leaders, ensuring that brighthush’s solutions align with their strategic objectives. Present business plans, market intelligence, and competitive analyses in high‑profile meetings.
• Enablement & Training – Partner with the Enablement team to develop customer workshops, webinars, and digital resources that accelerate adoption and deepen product expertise.
• Cross‑Functional Collaboration – Act as the voice of the customer in product development, marketing, and professional services. Translate client feedback into actionable product enhancements and enablement content.
• Technology & Analytics – Leverage brighthush’s analytics platform to track engagement, measure success metrics, and report on financial forecasts with precision.
• Thought Leadership & Advocacy – Represent brighthush at industry conferences, webinars, and virtual events. Share success stories, best practices, and insights that position brighthush as a thought leader in legal technology.
• Team Leadership & Mentorship – Mentor junior Customer Success Specialists, fostering a culture of continuous improvement and high performance.
• Continuous Process Improvement – Identify gaps in the customer journey and propose scalable solutions that enhance efficiency and customer satisfaction.

Essential Qualifications

• 3+ years of proven experience managing Customer Success portfolios or teams in a SaaS environment, preferably within legal technology or a related field.
• Demonstrated ability to drive adoption, retention, and expansion for enterprise or strategic accounts, with measurable success stories and customer references.
• Strong executive presence: exceptional communication, stakeholder management, and facilitation skills for EBRs and executive check‑ins.
• Hands‑on experience with CS/CRM platforms such as Salesforce, HubSpot, or similar tools; familiarity with brighthush’s own platform is a plus.
• Deep understanding of legal workflows, terminology, and common challenges faced by law firms and corporate legal departments.
• Technical fluency in GenAI systems and AI prompting engineering, especially as they apply to legal research, drafting, and analysis.
• Strategic thinker with a data‑driven mindset, capable of translating metrics into actionable plans.
• Proven track record of collaborating cross‑functionally to deliver customer value and drive business outcomes.
• Bachelor’s degree required; Master’s degree or J.D. is a strong advantage.
• Willingness to travel up to 25% of the time for client visits, conferences, and internal meetings.

Preferred Qualifications

• Juris Doctor (JD) or equivalent legal qualification.
• Master’s degree in Business, Law, Computer Science, or a related discipline.
• Prior experience in a legal technology company or direct work with legal professionals.
• Experience building and scaling Customer Success playbooks, processes, and enablement programs.
• Familiarity with AI‑driven legal research tools and knowledge‑management platforms.

Core Competencies & Skills

• Customer Obsession – Always put the client’s needs first, anticipating challenges and delivering proactive solutions.
• Strategic Vision – Align customer goals with brighthush’s product roadmap and business objectives.
• Analytical Acumen – Use data to uncover insights, forecast revenue, and measure impact.
• Collaboration & Influence – Work seamlessly with Sales, Product, Marketing, and Professional Services to create a unified customer experience.
• Communication Excellence – Articulate complex ideas clearly to both technical and non‑technical audiences.
• Problem‑Solving & Agility – Navigate ambiguity, resolve conflicts, and adapt quickly to changing priorities.
• Leadership & Mentorship – Inspire and coach junior team members, fostering a culture of continuous improvement.
• Innovation Mindset – Embrace new technologies and methodologies to continuously improve the customer journey.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Enterprise Legal Content Customer Success Manager, you’ll:

• Lead the creation of scalable Customer Success playbooks that set industry standards.
• Mentor a growing team of Customer Success Specialists, shaping the next generation of leaders.
• Participate in cross‑functional strategy sessions that influence product direction and market positioning.
• Access a robust learning platform that includes certifications in AI, legal tech, and customer success best practices.
• Attend global conferences, workshops, and executive retreats to expand your network and expertise.
• Earn recognition through brighthush’s “Impact Awards” program, celebrating outstanding contributions to customer success.

Work Environment & Culture

brighthush is built on a foundation of inclusion, innovation, and impact. Our culture is defined by:

• Flexibility & Work‑Life Balance – Flexible work arrangements, remote options, and a “Flex My Way” policy that supports personal and professional commitments.
• Collaboration & Transparency – Open communication channels, cross‑functional teams, and a flat hierarchy that encourages idea sharing.
• Continuous Learning – A “Grow My Way” program that funds courses, certifications, and conferences.
• Social Impact – Two paid volunteer days per year, pro‑bono consulting projects, and ESG initiatives that let you give back to the community.
• Recognition & Rewards – Employee incentive programs, performance bonuses, and a culture that celebrates wins at all levels.
• Diversity & Inclusion – A commitment to building a workforce that reflects the communities we serve, with dedicated resources and support networks.
• Innovation Labs – Dedicated spaces for experimentation, hackathons, and rapid prototyping of new features.

Compensation & Benefits

While the exact compensation will vary based on experience and location, the target total cash compensation range for this role is $93,100 – $172,900 USD per year. This includes base salary, performance‑based incentives, and a comprehensive benefits package that covers:

• Competitive health, dental, vision, and life insurance plans.
• 401(k) with company match and retirement planning resources.
• Generous paid time off, including flexible vacation, sick leave, and two company‑wide mental health days.
• Parental leave, sabbatical options, and adoption assistance.
• Tuition reimbursement and professional development stipends.
• Access to Headspace, fitness reimbursement, and employee assistance programs.
• Optional hospital, accident, and sickness insurance.
• Employee Stock Purchase Plan and other equity benefits.
• Annual “Innovation Bonus” for contributions to product development and customer success.

How to Apply

Ready to take the next step in your career and help shape the future of legal technology? Submit your application through our careers portal and join a team that values curiosity, speed, and collaboration. We can’t wait to see how you will help our clients achieve their most ambitious goals.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.