Senior LATAM Customer Growth Strategist – Championing B2B SaaS Adoption, Expansion, and Revenue Growth for brighthush’s AI‑Powered Outbound Sales Platform
About brighthush – Where Data Fuels Sales Success
brighthush is a trailblazer in the sales acceleration arena, blending cutting‑edge artificial intelligence with real‑time engagement analytics to deliver a plug‑and‑play outbound sales platform. Our solution slashes cycle times, lifts win rates, and builds enduring client relationships. Whether you’re a nimble startup or a Fortune 500 enterprise, brighthush empowers sales teams to reach decision‑makers faster, smarter, and more effectively than ever before. Join brighthush and help transform raw data into decisive action that fuels growth across the globe.
Why brighthush Is the Ideal Launchpad for Your Career
At brighthush, people are the engine of innovation. We cultivate a culture where autonomy meets collaboration, encouraging every team member to experiment, learn, and thrive. Our remote‑first model means you can work from anywhere in Mexico while staying connected to a global team that values diversity, transparency, and shared ownership. We believe that the best ideas come from diverse perspectives, and we actively foster an inclusive environment where every voice matters.
Role Overview
As the Senior LATAM Customer Growth Strategist, you will be the primary advocate for our Latin American customers, driving adoption, expansion, and revenue growth. You will partner with cross‑functional teams, translate data into actionable insights, and lead initiatives that elevate the customer experience and accelerate business outcomes. Your strategic vision will shape how we engage with clients, ensuring brighthush remains the go‑to partner for sales acceleration in the region.
Key Responsibilities
- Customer Relationship Stewardship: Build and maintain deep, trusted relationships with our LATAM customer base, acting as their primary advocate and ensuring they derive maximum value from our platform.
- Product Adoption Champion: Drive adoption of new features and best practices, translating complex product capabilities into tangible business outcomes for clients.
- Referral & Upsell Engine: Identify and nurture opportunities for referrals, expansions, and cross‑sell initiatives, contributing directly to revenue growth.
- Data‑Driven Insight Generation: Analyze usage metrics, churn signals, and satisfaction scores to craft actionable insights and proactive strategies.
- Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Support teams to align on customer journeys, feedback loops, and go‑to‑market tactics.
- Thought Leadership: Represent brighthush at industry events, webinars, and community forums, positioning the brand as a trusted advisor in the LATAM market.
- Process Optimization: Continuously refine onboarding, training, and support workflows to enhance customer experience and operational efficiency.
- Strategic Account Planning: Develop and execute account plans that align with each customer’s business objectives, ensuring long‑term success and renewal.
- Team Leadership & Mentorship: Guide junior growth managers and customer success associates, fostering a culture of excellence and knowledge sharing.
Essential Qualifications
- 3+ years of B2B SaaS customer success, account management, or growth‑marketing experience, preferably within the LATAM region.
- Proven track record of driving product adoption, reducing churn, and generating upsell revenue.
- Strong communication skills in English; fluency in Spanish is mandatory, and additional languages are a plus.
- Hands‑on experience with brighthush Design Suite to create compelling client materials.
- Proficiency in brighthush CRM platforms and data analytics tools.
- Commercial acumen: ability to translate product features into ROI for clients and articulate value propositions.
- Self‑motivated, results‑oriented mindset with a passion for continuous learning and improvement.
- Strong analytical mindset with the ability to interpret data, spot trends, and make evidence‑based decisions.
- Excellent project management skills, capable of juggling multiple initiatives and meeting tight deadlines.
Preferred Qualifications
- Experience working with high‑growth SaaS companies in the LATAM market.
- Background in sales acceleration, outbound marketing, or demand‑generation strategies.
- Knowledge of the local regulatory landscape and cultural nuances that influence buying decisions.
- Experience with customer success metrics such as NPS, CSAT, and product usage dashboards.
- Ability to speak multiple languages (Portuguese, French, or German) to broaden client engagement.
- Previous experience in a leadership role, managing a team of customer success or growth professionals.
Core Skills & Competencies
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day tasks.
- Analytical Mindset: Comfortable interpreting data, spotting trends, and making evidence‑based decisions.
- Relationship Building: Skilled at establishing rapport with C‑level executives and technical stakeholders.
- Creative Storytelling: Use brighthush Design Suite to craft persuasive presentations, case studies, and training materials.
- Project Management: Manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder alignment.
- Adaptability: Thrive in a fast‑paced, evolving environment and pivot quickly when priorities shift.
- Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to deliver value.
- Communication Excellence: Articulate complex ideas clearly in both written and verbal formats.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as our product roadmap. We offer a comprehensive development ecosystem that includes:
- Structured mentorship programs pairing you with senior leaders in Customer Success and Growth.
- Access to industry conferences, workshops, and certification courses to sharpen your expertise.
- Clear promotion pathways: from Customer Growth Manager to Senior Manager, Director of Customer Success, or Head of LATAM Growth.
- Cross‑functional projects that expose you to Sales, Product, and Marketing, building a holistic skill set.
- Regular performance reviews with actionable feedback and personalized development plans.
- Opportunities to lead high‑impact initiatives, such as launching new customer success frameworks or regional expansion strategies.
- Involvement in product roadmap discussions, ensuring your customer insights shape future releases.
Work Environment & Culture
Remote‑First, Global Team: Work from anywhere in Mexico and collaborate with colleagues across time zones. We provide the tools and support to stay connected, productive, and engaged.
Inclusive & Collaborative: Diversity is at the core of our innovation engine. Every voice matters, and we celebrate different perspectives.
Continuous Feedback Loop: Weekly stand‑ups, quarterly town halls, and an open‑door policy ensure transparency and collective ownership.
Innovation‑Driven: We encourage experimentation, reward calculated risk‑taking, and celebrate both successes and learning moments.
Well‑Being Focus: Flexible work hours, unlimited vacation, and wellness resources help you maintain a healthy work‑life balance.
Compensation, Perks & Benefits
While specific figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:
- Base salary commensurate with industry standards.
- Performance‑based bonuses tied to customer success metrics and revenue growth.
- Health, dental, and vision insurance for you and your dependents.
- Flexible work hours and unlimited vacation policy to support work‑life balance.
- Annual professional development stipend and access to a curated learning library.
- Team retreats, virtual happy hours, and wellness programs to foster camaraderie.
- Equity or stock‑option plans to share in the company’s long‑term success.
- Monthly wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
Ready to Accelerate Growth with brighthush?
If you’re a passionate growth professional who thrives on building lasting customer relationships, driving adoption, and turning data into action, we want to hear from you. Join brighthush and help shape the future of sales acceleration in LATAM while advancing your career in a vibrant, supportive environment.