Senior Enterprise & Mid‑Market Customer Success Manager – Data‑Driven Growth Strategist, AI‑Powered Market Research Champion, and Customer Success Architect at brighthush
About brighthush – Pioneering Data‑First Growth for Brands
brighthush is more than a technology company; we are a movement that empowers brands to transform raw consumer data into strategic advantage. Our AI‑powered market research platform blends cutting‑edge data science, experimentation, and an intuitive user experience to help marketers, product teams, and executives shift from reactive to proactive growth. As a certified B Corp, a Net‑Zero organization, and a top workplace for diversity, inclusion, and employee well‑being, brighthush is the place where passion for data, sustainability, and tangible impact converge.
Why Join brighthush?
We are not just a vendor – we are a strategic partner that lives and breathes the data‑first mindset of the brands we serve. Our culture is built on four core pillars: trust, curiosity, ownership, and a relentless pursuit of impact. We give our people the freedom to shape the future of market research, influence product direction, and accelerate their own career trajectory in a fast‑moving, high‑impact environment. If you thrive on solving complex problems, delighting customers, and driving measurable outcomes, brighthush is the place to amplify your influence.
Position Overview
As a Senior Enterprise & Mid‑Market Customer Success Manager, you will be the champion of our most valuable customers. Your mission is to unlock maximum value from the brighthush platform, ensuring that each client achieves measurable business outcomes while fostering long‑term loyalty and expansion. You will partner with cross‑functional teams—Sales, Product, Professional Services, Marketing, and Engineering—to deliver a seamless, data‑driven customer journey that drives adoption, retention, and revenue growth. Your strategic vision, analytical rigor, and customer‑centric mindset will be the engine that powers our success stories.
Key Responsibilities
- Customer Value & ROI: Partner with customers to define success metrics, align platform usage with business objectives, and continuously demonstrate ROI through data‑backed insights.
- Onboarding & Training: Collaborate with Sales and Implementation to design and execute onboarding programs that accelerate time‑to‑value and embed best practices across user roles.
- Platform Expertise: Master every feature of the brighthush platform and related tools, providing strategic guidance on optimization, automation, and integration.
- Retention & Growth: Own the full lifecycle of a $5MM+ book of business, proactively mitigating churn risks, identifying upsell/cross‑sell opportunities, and driving expansion revenue.
- Relationship Building: Cultivate trust‑based relationships with C‑suite executives, product owners, and key stakeholders across multiple organizational layers.
- Customer Advocacy: Serve as the voice of the customer within brighthush, feeding insights into product roadmap, marketing messaging, and service enhancements.
- Change Agent: Lead customers through transformative adoption journeys, championing new ways of working that unlock higher value and competitive advantage.
- Proactive Problem‑Solving: Use data, creativity, and a solutions mindset to anticipate challenges, propose innovative solutions, and deliver tangible outcomes.
- Data‑Driven Decision Making: Leverage BI tools (Tableau, Power BI), CRM (Salesforce), and customer success platforms (Gainsight) to monitor health scores, track usage, and surface growth opportunities.
- Process Scaling: Own and execute initiatives that improve operational efficiency, customer success workflows, and cross‑functional collaboration.
- Team Leadership & Coaching: Mentor junior CSMs, share best practices, and set a culture of excellence across the global Customer Success team.
- Strategic Planning: Contribute to quarterly business reviews, account plans, and the overall customer success strategy, ensuring alignment with company goals.
- Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor in data‑driven growth.
Essential Qualifications
- 5+ years of experience in Customer Success, Account Management, or Enterprise Success roles within the consumer insights, market research, or martech space.
- Proven track record managing a complex, high‑value book of business (mid‑market to enterprise) with revenue exceeding $5MM.
- Deep familiarity with SaaS platforms, BI tools (Tableau, Power BI), CRM systems (Salesforce), and customer success platforms (Gainsight).
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent written and verbal communication, capable of influencing C‑suite executives and cross‑functional teams.
- Experience leading discovery workshops, business reviews, and expansion planning sessions.
- Comfortable with frequent travel (minimum once per month) across the United States to support on‑site customer engagements.
- Self‑starter mindset, adept at juggling multiple priorities while maintaining a high level of detail and responsiveness.
- Passion for technology, marketing, and the evolving landscape of consumer insights.
- Demonstrated ability to build and maintain a high‑performance customer success pipeline.
Preferred Qualifications
- Experience with AI‑driven research tools, G‑Suite, Loom, Gong, or similar modern collaboration platforms.
- Background in product management or professional services, providing a holistic view of the customer journey.
- Prior exposure to B Corp or sustainability‑focused organizations.
- Knowledge of the advertising, consumer packaged goods, or tech sectors.
- Advanced certifications in data analytics, customer success, or SaaS operations.
Core Competencies & Skills
- Strategic Thinking: Ability to align platform capabilities with long‑term business goals.
- Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless drive to deliver value.
- Data Fluency: Comfortable building dashboards, interpreting metrics, and making data‑backed recommendations.
- Influence & Negotiation: Skilled at building consensus across diverse stakeholders.
- Change Management: Proven ability to guide organizations through adoption of new processes and technologies.
- Collaboration: Strong teamwork skills, working seamlessly with Sales, Product, Marketing, and Engineering.
- Leadership: Experience coaching peers and driving continuous improvement initiatives.
- Resilience: Ability to thrive in a fast‑paced, evolving environment while maintaining high standards.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is designed to be dynamic and rewarding. As a Senior Customer Success Manager, you will:
- Progress to a Director or VP of Customer Success role, overseeing a global team and shaping the company’s customer strategy.
- Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and customer experience design.
- Participate in executive‑level workshops, industry conferences, and thought‑leadership panels.
- Access a generous personal development budget for certifications, courses, and mentorship programs.
- Benefit from a culture that encourages experimentation, learning from failure, and celebrating successes.
- Engage in rotational programs that expose you to Sales, Product, and Engineering, broadening your skill set.
- Contribute to brighthush’s strategic roadmap, ensuring that customer insights directly shape future product releases.
Work Environment & Culture at brighthush
Our culture is a blend of high performance and high empathy. We celebrate diversity, champion inclusion, and foster a collaborative atmosphere where every voice is heard. Key highlights include:
- Flexible work arrangements, including remote options and thoughtfully designed office spaces that support both focused work and spontaneous collaboration.
- Unlimited vacation policy, encouraging you to recharge fully and return with fresh energy.
- Quarterly company‑wide mental health days, ensuring everyone has time to reset and refocus.
- Regular team off‑sites, hackathons, and social events that build camaraderie and cross‑departmental relationships.
- A transparent, data‑driven decision‑making process that empowers employees at all levels.
- Commitment to sustainability: Net‑Zero operations, carbon offset programs, and a B Corp certification that reflects our ethical business practices.
- Access to cutting‑edge tools and platforms that enable you to work efficiently and creatively.
- A supportive mentorship network that pairs you with senior leaders across the organization.
Compensation & Benefits
We offer a competitive total rewards package designed to attract and retain top talent:
- Base Salary: $110,000 – $125,000, commensurate with experience.
- Performance Bonus: Up to 20% of base, tied to customer success metrics and company performance.
- Equity: Eligible for a company equity grant, aligning your success with brighthush’s growth.
- Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
- Retirement: 401(k) with company match.
- Professional Development: Annual budget for certifications, conferences, and learning platforms.
- Remote Work Flexibility: Option to work from anywhere with a robust home‑office stipend.
- Family Support: Paid parental leave and flexible scheduling for new parents.
- Well‑being Programs: Access to mental health resources, mindfulness sessions, and fitness memberships.
How to Apply
Ready to lead enterprise and mid‑market success for a company that values innovation, sustainability, and personal growth? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We look forward to exploring how your expertise can help our customers thrive.
Ready to Make an Impact?
If you’re a strategic thinker, data enthusiast, and customer‑first advocate ready to lead enterprise and mid‑market success, we want to hear from you. Join brighthush and help shape the future of market research while advancing your career in a culture that values innovation, sustainability, and personal growth.