Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

Welcome to brighthush, the global leader in off‑price retail, where style meets value and every customer interaction is an opportunity to create lasting memories. With a portfolio that spans flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush has built a reputation for delivering high‑quality merchandise at unbeatable prices. Our stores are more than just retail spaces; they are vibrant communities where shoppers feel welcomed, valued, and inspired to discover their next favorite find.

At brighthush, we believe that our people are our greatest asset. We foster a culture of diversity, collaboration, and continuous growth. Whether you’re working in one of our four global Home Offices, a bustling Distribution Center, or a lively Retail Store, you’ll find abundant opportunities to learn, thrive, and make a real impact. Join the brighthush family and become part of a Fortune 100 company that is shaping the future of retail.

Key Responsibilities

As a Retail Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. Your leadership will ensure that every customer who walks through our doors receives prompt, courteous service and feels personally connected to our loyalty programs. You will set the tone for excellence, inspire your team, and drive operational success.

• Lead by Example – Engage with customers, demonstrate outstanding service, and maintain a clean, organized store environment.
• Team Management – Oversee a team of Associates, assign registers, coordinate breaks, and respond to POS coverage needs.
• Training & Development – Mentor Associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
• Customer Issue Resolution – Address concerns promptly, ensuring a positive resolution and reinforcing customer trust.
• Operational Excellence – Ensure Associates execute tasks according to the store plan, prioritize effectively, and maintain high standards of performance.
• Communication & Feedback – Provide accurate updates to management, recognize achievements, and deliver constructive feedback.
• Compliance & Safety – Enforce labor laws, store policies, and safety protocols; support shrink reduction initiatives.
• Program Promotion – Champion credit and loyalty programs, driving enrollment and engagement.
• Continuous Improvement – Partner with management to identify training needs, streamline processes, and enhance the customer journey.
• Additional Duties – Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and respond calmly to unexpected situations.
• Proven team‑player mindset, collaborating effectively with peers and supervisors.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of POS systems and loyalty program administration.
• Demonstrated success in coaching and developing Associates.
• Background in inventory management and shrink reduction initiatives.
• Proficiency in data analysis and reporting to inform operational decisions.

Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering memorable shopping experiences.
• Leadership & Coaching – Ability to inspire, mentor, and elevate team performance.
• Problem‑Solving – Quick, effective resolution of customer and operational challenges.
• Analytical Thinking – Use data to drive decisions and improve store metrics.
• Adaptability – Thrive in a dynamic environment with shifting priorities.
• Integrity & Ethics – Uphold confidentiality and promote a culture of honesty.
• Communication – Clear, concise, and persuasive communication with customers and staff.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Retail Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional teams, including merchandising, marketing, and operations.
• Participate in leadership development programs designed to accelerate career progression.
• Access continuous learning resources, from in‑store workshops to online courses covering retail strategy, customer analytics, and advanced POS technology.
• Earn recognition through our performance‑based incentive programs and employee of the month awards.
• Explore opportunities to transition into roles such as Store Manager, District Manager, or Retail Operations Analyst.

Work Environment & Company Culture

brighthush offers a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion – Celebrating unique perspectives and fostering an environment where everyone can thrive.
• Collaboration – Open communication across all levels, encouraging teamwork and shared success.
• Employee Well‑Being – Comprehensive wellness programs, including mental health support, fitness incentives, and flexible work arrangements.
• Community Engagement – Opportunities to volunteer, support local charities, and give back to the communities we serve.
• Innovation – Encouraging creative problem‑solving and continuous improvement in every aspect of retail.

Compensation & Benefits

We offer a competitive hourly wage ranging from $13.75 to $14.25, with potential for growth based on performance and experience. In addition to your base pay, brighthush provides a comprehensive benefits package, including:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company contributions and matching for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Short‑ and long‑term disability coverage.
• Life insurance and accidental death coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employee referral bonuses and recognition programs.
• Discounts on childcare, cell phone plans, pet insurance, and legal services.
• Access to a credit union and financial wellness resources.
• Scholarship program for employees and their families.

All benefits are subject to eligibility criteria and may be adjusted in accordance with applicable plans and regulations.

How to Apply

Ready to elevate your retail career and make a difference at brighthush? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.