Senior Executive – Global Strategy & Customer Insight Leader, Driving Competitive Advantage, Sustainable Growth, and Digital Transformation at brighthush

About brighthush

brighthush is a trailblazer in the global financial services arena, redefining how individuals and businesses manage, grow, and protect their wealth. With a heritage that blends deep-rooted banking expertise with cutting‑edge technology, brighthush operates across more than 30 markets, serving millions of customers worldwide. Our mission is simple yet ambitious: to empower every client to navigate complex financial landscapes with confidence, insight, and unparalleled service.

At brighthush, we believe that strategy is not just a plan—it's a living, breathing engine that drives innovation, customer delight, and market leadership. We are looking for a visionary Senior Executive who will spearhead our Strategy, Customer, and Competitor Insights function, shaping the future of our organization and ensuring that brighthush remains at the forefront of the industry.

Why This Role Matters

In today’s hyper‑competitive financial ecosystem, the ability to anticipate market shifts, understand evolving customer needs, and outmaneuver competitors is paramount. As the Senior Executive – Strategy & Customer Insight Leader, you will:

• Translate data into actionable strategy that fuels growth across all business lines.
• Champion a customer‑centric culture that drives loyalty, lifetime value, and advocacy.
• Lead cross‑functional teams to deliver insights that inform product innovation, pricing, and go‑to‑market tactics.
• Shape brighthush’s global footprint, ensuring we capture new opportunities while safeguarding our core strengths.

Key Responsibilities

1. Strategic Vision & Execution

• Develop a forward‑looking, data‑driven business strategy that aligns with brighthush’s vision, mission, and long‑term growth targets.
• Own the annual strategic planning cycle, collaborating with senior leaders in Sales, Finance, Operations, HR, and Technology to set priorities and allocate resources.
• Identify and champion initiatives that enhance franchise value, secure market leadership, and deliver sustainable profitability.
• Integrate new product launches, strategic partnerships, and geographic expansion into the overarching strategy, ensuring seamless execution.
• Leverage market trends, competitive positioning, and customer insights to inform executive decision‑making.
• Monitor and evaluate the success of strategic plans against performance targets, adjusting tactics as needed.
• Collaborate with Marketing and Communications to ensure campaigns reinforce business goals and brand positioning.
• Foster cross‑functional integration across brighthush to execute strategic priorities with agility.

2. Business Performance Monitoring & Analytics

• Define KPIs and build real‑time dashboards that track strategic, financial, and operational performance across the organization.
• Deliver regular, insightful reports on franchise value indicators to executive leadership, highlighting actionable insights and recommendations.
• Analyze cross‑departmental data (Sales, Marketing, Finance) to identify opportunities for performance optimization and cost efficiencies.
• Ensure alignment with centralized services—such as Customer Value Management (CVM) and Digital—so that key value drivers are consistently tracked.

3. Market Intelligence & Competitive Analysis

• Lead the delivery of market intelligence that informs business strategy and product development.
• Conduct rigorous competitor and trend analyses to maintain strategic agility in a rapidly evolving industry.
• Identify monetization opportunities from insights and data‑driven products and services.
• Present research findings to executive teams, translating data into clear, actionable recommendations.
• Represent brighthush at industry committees, knowledge‑sharing forums, and regulatory bodies.

4. Customer Primacy & Value Creation

• Drive the creation of compelling customer propositions and experiences that differentiate brighthush in the marketplace.
• Leverage customer data to enhance marketing effectiveness, revenue growth, and customer lifetime value.
• Collaborate with analytics teams to develop predictive models and personalization strategies.
• Define and manage the CVM framework, overseeing CX initiatives across all touchpoints.

5. Governance & Executive Leadership

• Lead the operations of the Managing Executives office, ensuring strategic execution and operational excellence.
• Represent the office in high‑impact projects and strategic initiatives, acting as a catalyst for change.
• Prepare executive reports for internal and external governance structures, ensuring transparency and accountability.
• Ensure adherence to governance frameworks, compliance protocols, and reporting standards across all business units.

6. Stakeholder Engagement & Influence

• Represent the A&I business unit on Group forums—including Exco, SECC, Board, and regulators—to ensure alignment with enterprise‑wide strategy.
• Collaborate with internal stakeholders to translate strategy into executional requirements across cross‑functional teams.
• Act as a liaison between business units and senior leadership, ensuring clear communication and alignment.

7. People & Talent Leadership

• Build and manage a high‑performing team through coaching, development, and talent management.
• Lead succession planning and workforce development in line with group HR frameworks.
• Foster a high‑performance culture through continuous feedback, recognition, and professional growth opportunities.
• Serve as an escalation point for employee matters within the business unit, ensuring timely resolution.
• Address employee survey outcomes and drive initiatives that enhance employee experience and engagement.

Essential Qualifications

• Bachelor’s Degree in Commerce, Business Management, Finance, or a related field (required).
• Minimum 10 years of experience in the financial services industry, with a strong focus on banking.
• At least 5 years in senior leadership roles, demonstrating expertise in strategy formulation, customer value management, market research, data‑driven decision‑making, stakeholder engagement, and governance.
• Proven track record of delivering measurable business outcomes through strategic initiatives.

Preferred Qualifications

• Postgraduate qualification in Commerce, Strategy, Management, or Governance.
• Professional certifications such as CFA, MBA, or actuarial credentials.
• Experience in the Advice/Insurance domain, with a deep understanding of regulatory environments.
• Demonstrated ability to lead cross‑functional teams in a global, multi‑regulatory context.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Analytical Rigor & Data‑Driven Decision Making
• Customer‑Centric Mindset & CX Design
• Stakeholder Management & Influence
• Change Management & Execution Excellence
• Financial Acumen & KPI Ownership
• Digital & Technological Fluency
• Communication & Presentation Skills
• Team Building & Talent Development
• Governance & Compliance Awareness

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. This role offers:

• Direct exposure to the executive leadership team and board‑level decision making.
• Opportunities to shape global strategy and influence product innovation across multiple business lines.
• Access to a comprehensive learning and development program, including executive coaching, industry certifications, and cross‑functional rotations.
• Participation in high‑impact projects that drive transformation and digital adoption.
• A platform to mentor and develop the next generation of leaders within the organization.

Work Environment & Company Culture

Our culture is built on three core pillars:

• Innovation: We encourage bold thinking and reward creative solutions that disrupt the status quo.
• Collaboration: Cross‑functional teamwork is at the heart of everything we do, fostering a sense of shared purpose.
• Integrity: We uphold the highest standards of ethical conduct, transparency, and accountability.

Employees enjoy a flexible, inclusive workplace that supports work‑life balance, offers remote and hybrid options, and promotes well‑being through wellness programs, mental health resources, and community engagement initiatives.

Compensation & Benefits

While specific figures are confidential, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑linked bonus structure aligned with strategic outcomes.
• Equity participation to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company matching.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness initiatives.

How to Apply

If you are a strategic thinker with a passion for customer value and a proven record of driving business growth, we invite you to join our team. Submit your application through the link below and take the next step in your career with brighthush.