Senior Customer Liaison Officer & Expeditor – Driving Client Success, Order Excellence, and High‑Value Sales Support at brighthush

About brighthush

brighthush is not just a company; it’s a global powerhouse that redefines the manufacturing, engineering, and technology landscape. With a portfolio that ranges from precision components to fully integrated systems, we empower clients across industries to achieve operational excellence, scale sustainably, and stay ahead of the curve. Our DNA is built on relentless innovation, uncompromising quality, and an unwavering commitment to customer satisfaction. Every interaction with a client is an opportunity to create lasting value, and we’re looking for a dedicated professional to join our dynamic team as a Customer Liaison Officer & Expeditor.

Why Join brighthush?

At brighthush, you’ll experience a workplace that champions collaboration, continuous learning, and personal growth. Our culture is defined by:

• Innovation at Every Level: Work alongside industry experts who constantly push the boundaries of technology and process improvement.
• Customer‑Centric Mindset: Your role will directly influence how we serve our clients, ensuring every quote, order, and support interaction reflects our high standards.
• Career Development: We invest in your professional journey through mentorship programs, cross‑functional training, and clear advancement pathways.
• Inclusive Environment: Diversity, equity, and inclusion are core to our values, fostering a sense of belonging for all team members.
• Global Impact: Work on projects that span continents, giving you exposure to diverse markets and cultures.
• Work‑Life Balance: Flexible schedules, hybrid options, and a supportive environment that values mental health and well‑being.

Key Responsibilities

As a Customer Liaison Officer & Expeditor, you will be the linchpin between our sales, production, and client teams. Your day‑to‑day tasks will include:

• Enquiry Management: Process incoming client enquiries accurately using the Enquiry Review Procedure, ensuring all details are captured and routed appropriately.
• Quotation Preparation: Draft, review, and send time‑sensitive quotations in line with company procedures, maintaining a high level of accuracy and professionalism.
• Order Processing: Record quotes and orders in JDE and On‑Base, monitor conversions, and take proactive action on open quotes.
• Tender Documentation: Control multi‑product tenders, prepare international quotations, and adhere to the Sales Quote Procedure.
• Stakeholder Communication: Maintain regular contact with key stakeholders—both internal (sales, production, finance) and external (clients, suppliers)—to track proposal status and potential orders.
• Follow‑Up & Conversion: Engage with clients and frontline sales personnel to secure orders, ensuring a smooth handover to production units.
• Issue Resolution: Address all queries and complaints, striving for complete customer satisfaction and timely escalation when necessary.
• SHEQSYS Oversight: Initiate, monitor, and review the SHEQSYS system, logging incidents and compliments to support continuous improvement.
• Reporting: Generate accurate, timely reports such as Quote Status Reports, High‑Value Quote Reports, and Open Job Status Reports.
• Administrative Support: Prepare, type, and distribute minutes, correspondence, and emails; attend daily production meetings and disseminate feedback.
• Communication Management: Monitor departmental emails and answer calls for the team and frontline engineers when they are out of the office.
• Financial Follow‑Up: Handle queries on debtors’ book updates and expedite payments, ensuring financial health and client trust.
• Commercial Insight: Provide commercial analysis and support to the sales team, contributing to pricing strategies and margin optimization.
• Approval Coordination: Manage LDN/LO approvals in accordance with customer allocation policies.
• Process Improvement: Identify bottlenecks in order flow and propose automation or workflow enhancements.
• Data Integrity: Maintain meticulous records across multiple systems, ensuring data accuracy for reporting and decision‑making.
• Team Collaboration: Partner with engineering, finance, and production to resolve cross‑functional issues and deliver on commitments.

Essential Qualifications

• High school diploma (Grade 12) or equivalent.
• Minimum of 3 years’ experience in an internal sales, administration, or client‑facing role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with JDE (sales and inventory modules) is highly advantageous.
• Excellent verbal and written communication skills, with a strong ability to build rapport with diverse stakeholders.
• Strong attention to detail, problem‑solving aptitude, and conflict resolution capabilities.
• Ability to manage order inquiries, delivery updates, and customer complaints with professionalism and composure.
• Comfortable working in a fast‑paced, high‑volume environment.
• Basic understanding of financial processes such as invoicing, credit control, and payment reconciliation.

Preferred Qualifications

• Previous experience in a manufacturing or engineering environment.
• Knowledge of international tender processes and compliance standards.
• Familiarity with SHEQSYS or similar quality and safety management systems.
• Experience in preparing high‑value quotation reports and financial analysis.
• Demonstrated ability to work under pressure and meet tight deadlines.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and ERP integrations.
• Knowledge of lean manufacturing principles and Six Sigma methodologies.

Key Skills & Competencies

• Client Relationship Management: Building trust and delivering exceptional service.
• Process Optimization: Identifying bottlenecks and implementing efficient workflows.
• Data Accuracy: Maintaining meticulous records and ensuring data integrity.
• Cross‑Functional Collaboration: Working seamlessly with sales, production, finance, and engineering teams.
• Analytical Thinking: Interpreting data to drive decision‑making and improve outcomes.
• Adaptability: Thriving in a fast‑paced, evolving environment.
• Time Management: Prioritizing tasks to meet multiple deadlines.
• Communication: Clear, concise, and persuasive communication across all levels.
• Problem Solving: Quickly diagnosing issues and implementing effective solutions.
• Customer‑First Mindset: Anticipating client needs and exceeding expectations.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Liaison Officer & Expeditor, you will:

• Gain exposure to end‑to‑end sales and production processes, positioning you for future roles in sales management, operations, or business development.
• Participate in structured mentorship programs, pairing you with senior leaders who can guide your career trajectory.
• Access internal training modules covering advanced Excel, JDE, project management, and customer service excellence.
• Attend industry conferences and workshops, keeping you at the forefront of market trends and best practices.
• Benefit from a clear promotion pathway, with opportunities to move into senior liaison, sales operations, or project coordination roles.
• Engage in cross‑functional projects that broaden your skill set and expand your professional network.
• Receive regular performance feedback and coaching to refine your leadership and technical capabilities.

Work Environment & Culture at brighthush

Our office is a hub of collaboration, creativity, and high performance. You’ll find:

• A modern, open‑plan workspace that encourages teamwork and knowledge sharing.
• Flexible working arrangements, including hybrid schedules and remote work options where appropriate.
• Regular team‑building activities, hackathons, and innovation challenges.
• A supportive environment that values work‑life balance, mental health, and overall well‑being.
• Access to state‑of‑the‑art technology and tools that streamline your daily tasks.
• An inclusive culture that celebrates diverse perspectives and fosters belonging.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs, including gym memberships and mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.
• Employee stock purchase plan and equity options for long‑term growth.
• Annual company retreats and off‑site events to strengthen team bonds.

How to Apply

Ready to make a tangible impact on client relationships and operational excellence? Submit your application through our careers portal. We review applications on a rolling basis and aim to respond within two weeks. If you do not hear back from us within that timeframe, please consider your application unsuccessful.

Join brighthush and become part of a team that values innovation, customer focus, and personal growth. We look forward to discovering how your skills and passion can help us deliver exceptional value to our clients worldwide.