Senior Federal Customer Success Specialist – Government Data & Analytics Solutions Architect & Partner Success Leader – Driving Advanced Intelligence for U.S. Federal Agencies at brighthush

About brighthush

brighthush stands at the cutting edge of the geospatial intelligence revolution, transforming raw satellite imagery, vessel‑tracking feeds, signals intelligence, and machine‑learning models into actionable insights that safeguard communities and protect national interests. Our mission is simple yet profound: to give U.S. federal agencies the most accurate, timely, and relevant information possible, enabling them to make decisions that keep the country safe.

With a portfolio that spans the Department of Defense, the Intelligence Community, and other critical partners, brighthush blends cutting‑edge technology with deep domain expertise. We are not just a vendor; we are a trusted partner that walks alongside our customers through every phase of their mission—from data acquisition to analysis, from deployment to continuous improvement.

Why Join brighthush?

At brighthush, you will be part of a high‑impact team that shapes national security and public safety. You’ll collaborate with world‑class data scientists, engineers, and policy experts, and you’ll see the tangible difference your work makes in real‑world scenarios. We value curiosity, resilience, and a passion for continuous learning. If you thrive in a fast‑paced, mission‑driven environment and want to grow your career while serving the public good, brighthush is the place for you.

Position Overview

We are seeking an experienced Senior Federal Customer Success Specialist to lead the relationship between brighthush and our U.S. government customers. In this role, you will be the primary point of contact for key federal agencies, ensuring that our data and analytics solutions are delivered flawlessly, adopted effectively, and continuously optimized to meet evolving mission requirements.

Key Responsibilities

• Strategic Account Management: Own the end‑to‑end customer journey for high‑value federal accounts, from onboarding through renewal, ensuring alignment with each agency’s objectives.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating agency needs into product enhancements, feature requests, and roadmap priorities.
• Technical Enablement: Coordinate and lead technical workshops, system demonstrations, and integration sessions with agency stakeholders, ensuring seamless deployment of our platform.
• Performance Monitoring: Track key metrics such as data delivery latency, system uptime, and user adoption, proactively identifying and resolving issues before they impact mission‑critical operations.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Security, and Legal teams to deliver tailored solutions that meet stringent federal compliance and security standards.
• Contract & Renewal Management: Manage contract negotiations, renewal discussions, and upsell opportunities, contributing to revenue growth and long‑term partnership stability.
• Thought Leadership: Represent brighthush at industry conferences, workshops, and government forums, positioning the company as a trusted partner in the geospatial intelligence ecosystem.
• Security Clearance Management: Maintain and renew your U.S. citizenship status and security clearance, ensuring uninterrupted access to classified data and systems.

Essential Qualifications

• 4–5+ years of proven experience in customer success, technical account management, or a related role focused on data/analytics products.
• Direct, hands‑on experience supporting U.S. government customers, specifically within the Department of Defense or Intelligence Community.
• U.S. citizenship and eligibility for a federal security clearance (TS/SCI preferred).
• Strong understanding of federal procurement processes, acquisition cycles, and compliance frameworks (e.g., FAR, DFARS).
• Exceptional communication skills, both written and verbal, with the ability to translate complex technical concepts to non‑technical stakeholders.
• Proficiency in customer relationship management (CRM) tools such as our CRM platform, and project management platforms like our internal project management and collaboration tools.
• Demonstrated ability to analyze data, identify trends, and recommend actionable improvements.
• Experience managing high‑visibility, high‑stakes projects with multiple stakeholders and tight deadlines.

Preferred Qualifications

• Background in geospatial intelligence, satellite data, or signals intelligence.
• Experience with cloud‑native data platforms (leading cloud providers) and data pipelines.
• Knowledge of cybersecurity best practices and experience working with classified information.
• Prior experience in a startup or high‑growth technology environment.
• Advanced certifications such as Certified Customer Success Manager (CCSM) or Project Management Professional (PMP).

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Relationship Building: Proven track record of building trust with senior government officials and technical teams.
• Problem Solving: Strong analytical mindset with a knack for troubleshooting complex technical issues.
• Project Management: Skilled at coordinating cross‑functional teams, managing timelines, and delivering results on schedule.
• Adaptability: Comfortable navigating evolving priorities and shifting agency requirements.
• Data‑Driven Decision Making: Proficient in using data to inform strategy and measure success.
• Communication: Excellent presentation, negotiation, and documentation skills.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a partnership. As a Senior Federal Customer Success Specialist, you will:

• Lead high‑impact projects that shape the future of national security technology.
• Mentor junior customer success and technical teams, fostering a culture of knowledge sharing.
• Participate in cross‑departmental initiatives, gaining exposure to product development, engineering, and compliance.
• Access continuous learning resources, including industry certifications, workshops, and conferences.
• Advance to leadership roles such as Director of Customer Success, Program Manager, or Product Owner.

Work Environment & Company Culture

brighthush is a collaborative, inclusive, and mission‑driven organization. Our culture is built on:

• Innovation: Encouraging bold ideas and rapid experimentation.
• Integrity: Upholding the highest ethical standards, especially when working with sensitive data.
• Teamwork: Fostering cross‑functional collaboration and open communication.
• Work‑Life Balance: Offering flexible remote work options and generous time‑off policies.
• Community Impact: Celebrating the tangible difference our work makes in national security and public safety.

Compensation & Benefits

We offer a competitive salary range of $118,000 – $135,000 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and reimbursement for relevant certifications.
• Access to cutting‑edge technology and tools to support your work.
• Flexible remote work arrangement with a stipend for home‑office setup.

How to Apply

Ready to take the next step in your career and make a real difference? Submit your application through the link below. We look forward to learning how your expertise can help brighthush continue to deliver world‑class intelligence solutions to our federal partners.