Senior Field Applications Scientist – Customer Success & Scientific Training Specialist at brighthush for Advanced Microscopy & Imaging Solutions

About brighthush

brighthush is a pioneering force in the life‑science instrumentation arena, redefining how researchers explore the microscopic world. With a relentless focus on innovation, we develop cutting‑edge microscopy and imaging technologies that empower scientists to push the boundaries of discovery. Our flagship Nanoimager platform delivers unprecedented resolution, speed, and analytical depth, enabling researchers to visualize cellular processes with clarity that was once unimaginable. At brighthush, we believe that scientific breakthroughs thrive when technology and expertise converge, and we are committed to fostering a culture of curiosity, collaboration, and continuous learning.

Why Join brighthush?

When you become part of brighthush, you are not just joining a company—you are joining a community of thinkers, builders, and innovators who are reshaping the future of cellular imaging. We offer:

• A remote‑first model that balances flexibility with strong team cohesion.
• Access to world‑class training programs and leadership development initiatives.
• Opportunities to influence product design and drive the next generation of imaging tools.
• A diverse, inclusive environment where every voice is heard and valued.
• A culture that celebrates curiosity and rewards innovation.

Role Overview

We are seeking a highly motivated, senior‑level Field Applications Scientist to join our Customer Success team. In this role, you will serve as the primary technical liaison between brighthush and our global customer base, delivering world‑class training, troubleshooting, and adoption support for our advanced microscopy solutions. You will translate complex scientific concepts into practical, user‑friendly workflows, ensuring that researchers can fully leverage the capabilities of the Nanoimager platform to accelerate their discoveries.

Key Responsibilities

• Application Training & Enablement: Design, develop, and deliver in‑person and virtual training sessions tailored to diverse scientific audiences, from bench‑side researchers to core facility managers. Create engaging learning experiences that blend theory with hands‑on practice.
• Technical Support & Troubleshooting: Provide rapid, expert assistance for hardware, software, and workflow issues. Collaborate with engineering and product teams to resolve challenges, improve product performance, and document solutions.
• Customer Adoption & Success: Drive adoption of brighthush technologies by identifying opportunities for workflow optimization, creating best‑practice guides, and measuring customer satisfaction metrics. Act as a trusted advisor who helps customers achieve their research goals.
• Scientific Communication: Translate complex microscopy science into clear, actionable guidance for users, including protocol development, data interpretation, and troubleshooting documentation. Produce high‑quality white papers, case studies, and user manuals.
• Field Presence: Travel up to 25% across the UK and Europe to conduct on‑site training, workshops, and customer visits. Represent brighthush at conferences, symposia, and industry events, showcasing our technology and gathering market insights.
• Product Feedback Loop: Gather user insights and feedback, collaborating with R&D and product management to inform future product enhancements and roadmap priorities. Champion the customer voice within the organization.
• Knowledge Management: Maintain and expand a comprehensive knowledge base, including training materials, FAQs, and troubleshooting guides. Ensure accessibility for both customers and internal teams.
• Team Collaboration: Work closely with Sales, Marketing, and Engineering to align on customer needs, product positioning, and go‑to‑market strategies. Foster cross‑functional collaboration to deliver seamless customer experiences.

Essential Qualifications

• PhD or equivalent advanced degree in Life Sciences, Physics, Engineering, or a related field.
• Minimum of 5 years of post‑doctoral or industry experience in microscopy, imaging, or related scientific instrumentation.
• Proven track record of delivering high‑impact training and support to scientific users.
• Strong scientific communication skills, with the ability to distill complex concepts into clear, actionable guidance.
• Experience troubleshooting hardware and software issues in a laboratory environment.
• Excellent interpersonal skills, capable of building rapport with researchers, technicians, and senior stakeholders.
• Fluency in English, both written and spoken.
• Willingness to travel up to 25% across the UK and Europe.

Preferred Qualifications

• Experience with advanced imaging modalities such as super‑resolution, light‑sheet, or high‑throughput microscopy.
• Background in data analysis, image processing, or computational biology.
• Prior experience in a customer‑facing role within a scientific instrumentation company.
• Knowledge of regulatory standards (e.g., ISO, CE) and quality management systems.
• Multilingual abilities beyond English.

Core Competencies & Skills

• Technical Expertise: Deep understanding of optical physics, detector technologies, and image acquisition principles.
• Problem‑Solving: Analytical mindset with a systematic approach to diagnosing and resolving complex technical issues.
• Communication: Ability to craft clear, concise documentation and deliver engaging presentations.
• Customer‑Centricity: Passion for delivering exceptional service and building long‑term relationships.
• Project Management: Skilled at coordinating multiple training sessions, support tickets, and product feedback initiatives simultaneously.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Strong collaborator who thrives in cross‑functional teams.

Career Growth & Development

At brighthush, we invest in our people. As a Field Applications Scientist, you will have access to:

• Continuous learning programs, including advanced microscopy workshops, software training, and leadership development.
• Opportunities to contribute to product design and innovation, influencing the next generation of imaging tools.
• Clear career pathways to senior technical roles, such as Lead Field Applications Scientist, Technical Program Manager, or Director of Customer Success.
• Mentorship from seasoned experts across engineering, sales, and scientific communities.
• Participation in industry conferences, symposia, and scientific publications.

Work Environment & Culture

brighthush fosters a collaborative, inclusive culture where curiosity and innovation are celebrated. Our remote‑first model, based in Oxford, England, offers flexibility while maintaining strong team cohesion through regular virtual huddles, quarterly in‑person retreats, and cross‑departmental hackathons. We value diversity, encourage open dialogue, and support work‑life balance through flexible scheduling and generous paid time off.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive salary package, including:

• Performance‑based bonuses tied to customer satisfaction and adoption metrics.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching contributions.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development stipend for conferences, courses, and certifications.
• Employee stock‑option program to share in the company’s growth.

How to Apply

If you are passionate about empowering scientists, possess a strong microscopy background, and thrive in a dynamic, customer‑focused environment, we would love to hear from you. Join brighthush and help shape the future of cellular imaging.