Senior Field Customer Success Representative – Driving Student Success, Digital Adoption, and Institutional Growth in Higher Education at brighthush

About brighthush

brighthush is a trailblazer in the higher education technology space, dedicated to transforming learning experiences through innovative, data‑driven platforms. Our flagship suite—Connect, SIMnet, GO!, and Sharpen—is seamlessly integrated with leading learning management systems, empowering faculty, administrators, and students to achieve measurable academic outcomes. With a presence in universities, community colleges, and professional schools across the globe, brighthush is committed to advancing equity, affordability, and excellence for millions of learners worldwide.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that places student outcomes at the heart of everything we do. We celebrate curiosity, champion innovation, and nurture a culture where every voice matters. As a Senior Field Customer Success Representative, you’ll partner with educators who are passionate about leveraging technology to unlock potential, and you’ll help shape the future of higher education. In return, we offer a competitive salary, a comprehensive benefits package, and a culture that values growth, innovation, and work‑life balance.

Compensation & Benefits

• Base salary: $60,000 – $65,000 annually (commensurate with experience)
• Performance‑based incentive plan
• Annual bonus opportunity
• Full medical, dental, and vision coverage (depending on location)
• 401(k) with company match
• Generous paid time off, including paid holidays and sick leave
• Professional development stipend and tuition reimbursement
• Flexible work‑from‑home policy with occasional on‑site visits (up to 25% travel)
• Employee wellness programs, including mental health resources and fitness stipends
• Technology stipend for home office setup

Role Overview

As a Senior Field Customer Success Representative at brighthush, you will be the primary advocate for our higher education partners. Your focus will be to ensure that faculty and administrators fully harness the power of our digital solutions, driving student engagement, performance, and institutional success. You will partner closely with our Sales team to nurture relationships, manage the customer journey, and expand digital adoption across campuses.

Key Responsibilities

• Product Expertise: Master the full suite of brighthush Higher Education products—Connect, SIMnet, GO!, and Sharpen—and articulate how they integrate with institutional LMS platforms.
• Customer Engagement: Conduct one‑on‑one and group training sessions via Zoom, offering consultative guidance tailored to each customer’s unique goals.
• Implementation Oversight: Lead the implementation lifecycle for new and returning customers, ensuring smooth onboarding and continuous improvement.
• Pipeline Management: Utilize Salesforce and Gainsight daily to track sales pipeline stages, measure velocity, and identify upsell opportunities.
• Relationship Building: Partner with Sales Representatives to cultivate long‑term relationships with key decision makers on campus.
• Issue Resolution: Troubleshoot and resolve customer issues by collaborating with product, technical support, and implementation teams.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to inform future enhancements.
• Team Collaboration: Participate in strategy calls, team meetings, and continuous learning initiatives to stay ahead of industry trends.
• Travel: Travel up to 25% of the time (primarily within Nebraska and South Dakota) to meet faculty and administrators on campus.
• Data Analysis: Analyze adoption metrics, student engagement data, and success indicators to provide actionable insights to clients.
• Thought Leadership: Represent brighthush at conferences, webinars, and industry events, sharing best practices and success stories.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Business, or a related field.
• 1–2 years of experience in customer success, implementation, or a similar role involving software solutions.
• Strong communication and presentation skills, with the ability to train audiences of varying technical proficiency.
• Proven ability to thrive in a remote work environment, demonstrating organization, self‑motivation, and meticulous attention to detail.
• Valid driver’s license and willingness to travel locally (5–10% of the time).
• Positive, purpose‑driven mindset with a growth orientation.

Preferred Qualifications

• Experience in higher education, particularly with faculty or administrative stakeholders.
• Background in instructional design, teaching, or coaching.
• Hands‑on experience with Salesforce and Gainsight.
• Knowledge of learning science principles and instructional best practices.
• Experience with data analytics tools (e.g., Tableau, Power BI) to interpret student engagement metrics.

Skills & Competencies

• Customer‑centric mindset with a passion for driving educational outcomes.
• Analytical thinking and data‑driven decision making.
• Strong project management skills, capable of juggling multiple implementation timelines.
• Excellent written and verbal communication, with the ability to simplify complex concepts.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who thrives in cross‑functional collaboration.
• Proficiency in virtual collaboration tools (Zoom, Teams, Slack, etc.).

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Field Customer Success Representative, you will have access to:

• Mentorship from senior Customer Success leaders.
• Regular training on product updates, industry trends, and soft‑skill development.
• Clear career pathways to roles such as Customer Success Manager, Implementation Lead, or Product Specialist.
• Opportunities to lead cross‑functional projects and influence product strategy.
• Access to a global network of higher education professionals and thought leaders.
• Annual learning stipend for conferences, certifications, and continuing education.

Our Culture

brighthush fosters an inclusive, collaborative environment where every voice matters. We celebrate diversity, encourage innovation, and prioritize employee well‑being. Our remote‑first culture is supported by robust communication tools, regular virtual town halls, and a commitment to transparency and open dialogue. We also host quarterly in‑person retreats to strengthen team bonds and align on strategic priorities.

Compensation, Perks, and Benefits

Beyond the competitive base salary and performance incentives, brighthush offers a suite of benefits designed to support your professional and personal life:

• Health, dental, and vision insurance with generous coverage options.
• 401(k) with company match and financial planning resources.
• Unlimited paid time off policy to encourage rest and rejuvenation.
• Wellness stipend for gym memberships, meditation apps, or other health‑related activities.
• Flexible work‑from‑home policy with occasional on‑site visits (up to 25% travel).
• Professional development stipend and tuition reimbursement for courses related to your role.
• Technology stipend for home office setup and high‑speed internet.
• Employee assistance program for mental health support.

How to Apply

Ready to make a tangible impact on student success? Click the link below to submit your application. We look forward to learning how your expertise and passion align with brighthush’s mission.

Apply to this job

Important Note on Recruitment

All official brighthush recruiters will use email addresses ending in @brighthush.com and will communicate through our Applicant Tracking System. Any unsolicited requests for sensitive personal information should be treated with caution.

Automated Screening

brighthush utilizes an automated employment decision tool (AEDT) to streamline the initial screening process. If you prefer an alternative screening method, please select “Opt‑Out” when prompted during your application.