Senior Financial Care Specialist – Mastering Patient Billing, Collections, Customer Service Excellence & Revenue Cycle Management at brighthush

About brighthush

brighthush is a trailblazer in the evolving landscape of patient-centered healthcare. For more than twenty years, we have combined cutting‑edge medical technology with a philosophy that places patients at the heart of every decision. Our mission is simple yet powerful: to make healthcare transparent, affordable, and emotionally supportive for every individual who walks through our doors.

We are not just a provider of medical services; we are a movement that redefines how patients experience the financial side of their care. By integrating advanced analytics, intuitive patient portals, and a compassionate support team, we empower patients to understand, manage, and ultimately feel confident about the costs associated with their treatment.

Our commitment to innovation, community outreach, and continuous improvement has earned us national recognition and a reputation for excellence in both clinical outcomes and patient satisfaction. At brighthush, we believe that the true value of healthcare lies in the relationships we build—between clinicians and patients, between patients and their families, and between our employees and the communities we serve.

Why brighthush is the Place to Grow Your Career

Our people are the heartbeat of brighthush. We cultivate an environment where curiosity is rewarded, collaboration is the norm, and every voice is heard. Our culture is built on three pillars:

• Innovation: We invest in the latest technology and data analytics to streamline processes and enhance patient experience.
• Empathy: Our teams are trained to approach every patient interaction with compassion, ensuring that financial conversations are handled with sensitivity.
• Growth: We offer structured career paths, mentorship, and continuous learning opportunities that empower you to advance from specialist to leadership roles.

Whether you are just starting out or looking to elevate your expertise, brighthush provides the resources, support, and culture to help you thrive.

Role Overview

As a Senior Financial Care Specialist, you will serve as the frontline advocate for patients navigating the financial dimensions of their care. You will blend deep knowledge of billing, collections, and patient communication to resolve inquiries, negotiate payment plans, and maintain accurate account reconciliation. Your work will directly influence patient satisfaction, revenue integrity, and the overall reputation of brighthush for exceptional service.

In this role, you will:

• Serve as a trusted advisor to patients, insurers, and internal stakeholders.
• Lead complex case resolution and mentor junior team members.
• Drive continuous improvement initiatives that enhance both financial outcomes and patient experience.

Key Responsibilities

• Respond promptly and professionally to patient, insurer, and third‑party inquiries via phone, email, and secure messaging platforms.
• Analyze account information, identify discrepancies, and collaborate with internal stakeholders to resolve billing issues.
• Negotiate and document payment plans in accordance with brighthush policies and payer guidelines.
• Initiate collection activities for unresolved accounts, including outbound calls and written correspondence.
• Maintain accurate and up‑to‑date documentation in the patient financial system, ensuring compliance with PHI and regulatory standards.
• Monitor work queues, prioritize tasks, and meet daily and weekly performance metrics.
• Escalate complex or high‑priority cases to supervisors and cross‑functional teams as needed.
• Participate in continuous improvement initiatives to streamline processes and enhance patient experience.
• Share best practices and mentor new team members to foster a collaborative environment.
• Promote diversity, equity, and inclusion by treating all patients and colleagues with respect and cultural sensitivity.
• Act as a liaison between the revenue cycle and other departments, ensuring seamless communication and alignment of goals.
• Stay current on industry trends, payer policies, and regulatory changes that impact patient financial services.
• Collaborate with the coding, denial management, and patient financial counseling teams to resolve complex billing disputes.
• Prepare and present regular reports on key performance indicators, trends, and improvement opportunities to senior leadership.

Essential Qualifications

• High school diploma or GED required; associate degree in business administration, finance, health insurance, or a related field preferred.
• Minimum of 3 years of experience in hospital or professional billing, collections, or customer service within a call center environment.
• Strong analytical skills with the ability to interpret complex billing data and payer contracts.
• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency in using electronic health record (EHR) systems, billing software, and Microsoft Office Suite.
• Demonstrated ability to de‑escalate difficult conversations and resolve conflicts with empathy and professionalism.
• High level of integrity, confidentiality, and adherence to PHI regulations.
• Self‑motivated, organized, and capable of working independently while collaborating with cross‑functional teams.
• Experience with data analysis tools (Excel, Power BI) and reporting dashboards.
• Strong time‑management skills and the ability to multitask in a fast‑paced environment.

Preferred Qualifications

• Experience with revenue cycle management, including accounts receivable, denial management, and payer negotiations.
• Knowledge of insurance policies, benefits administration, and medical billing codes (ICD‑10, CPT, HCPCS).
• Familiarity with regulatory frameworks such as HIPAA, HITECH, and the Affordable Care Act.
• Prior exposure to patient financial counseling or patient advocacy roles.
• Advanced proficiency in data analysis tools (Excel, Power BI) and reporting dashboards.
• Certification in medical billing or health information management (e.g., Certified Professional Biller).
• Experience leading or participating in process improvement projects using Lean or Six Sigma methodologies.

Skills & Competencies

• Customer‑centric mindset with a passion for helping patients navigate financial challenges.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management and multitasking abilities in a fast‑paced environment.
• Adaptability to changing policies, technologies, and patient needs.
• Team player who values collaboration, knowledge sharing, and continuous improvement.
• Commitment to maintaining a positive, respectful workplace culture.
• Proficiency in using collaboration tools such as Microsoft Teams, Slack, and Zoom.
• Ability to translate complex financial data into clear, actionable insights for patients and stakeholders.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Senior Financial Care Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on billing best practices, regulatory updates, and customer service excellence.
• Cross‑training opportunities across revenue cycle functions (e.g., coding, denial management, patient financial counseling).
• Clear career pathways to advanced roles such as Senior Financial Care Specialist, Team Lead, or Manager of Patient Financial Services.
• Leadership development workshops and coaching to build managerial competencies.
• Opportunities to contribute to strategic initiatives, process improvements, and technology implementations.
• Access to industry conferences, webinars, and professional associations to broaden your network and expertise.
• Annual performance reviews with personalized development plans and goal setting.

Work Environment & Culture

brighthush offers a flexible, remote‑first work model with the option to work from any of the approved states: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, or Texas. Our virtual environment is supported by robust collaboration tools, regular team huddles, and a culture that values work‑life balance. We celebrate achievements, recognize contributions, and encourage open communication at all levels.

Our team is diverse, inclusive, and driven by a shared mission to make healthcare more accessible and financially transparent. We foster a culture of continuous learning, where curiosity is encouraged and innovation is rewarded. Every employee has a voice, and every idea has the potential to shape the future of patient financial care.

Compensation & Benefits

Competitive salary range: USD 53,185 – 82,430 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance plans with low employee premiums.
• Paid vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources and wellness challenges.
• Employee assistance program and counseling services.
• Community service days and volunteer opportunities.
• Flexible work schedule and remote work options.
• Access to cutting‑edge technology and tools to support your work.
• Employee recognition programs and performance bonuses.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Submit your application through the brighthush careers portal. Include a cover letter that highlights your experience in billing, collections, or customer service, and a resume that showcases relevant achievements.

We encourage you to share specific examples of how you have improved patient satisfaction, resolved complex billing disputes, or led process improvements in your previous roles.

Join brighthush Today

At brighthush, we’re more than a healthcare organization – we’re a community of dedicated professionals committed to improving patient outcomes and financial well‑being. If you’re passionate about delivering exceptional service, thrive in a collaborative environment, and want to grow your career in a forward‑thinking organization, we want to hear from you. Apply now and become a vital part of the brighthush family.