Senior Front‑End Customer Experience Lead & Loyalty Program Champion – Driving Store Operations, Enhancing Customer Delight, and Innovating Retail Experience at brighthush

Welcome to brighthush – Where Style Meets Sustainability

At brighthush, we’re redefining the retail experience by marrying high‑fashion aesthetics with a steadfast commitment to sustainability. Our stores are more than shopping destinations; they’re vibrant community hubs where customers discover curated designer and name‑brand apparel, home décor, and accessories—all offered at prices that empower them to live beautifully without compromise. Behind every item is a story of responsible sourcing, ethical manufacturing, and a relentless pursuit of reducing our environmental footprint.

Founded on the belief that style should be accessible, brighthush has grown into a global movement that unites shoppers, employees, and partners around a shared passion for quality, affordability, and environmental stewardship. We invest heavily in AI‑driven inventory management, immersive in‑store experiences, and data‑rich customer insights to stay ahead of the curve. Every day, our teams create moments of delight that transform first‑time visitors into lifelong advocates.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a culture built on three core pillars: innovation, inclusion, and impact. We empower employees to experiment, learn, and grow—whether that means testing a new point‑of‑sale feature, leading a sustainability initiative, or shaping the next generation of retail talent.

• Innovation at Every Turn – From AI‑driven inventory management to immersive in‑store experiences, you’ll be at the forefront of retail technology.
• Diverse Career Paths – Whether you’re passionate about front‑end operations, merchandising, supply chain, or corporate strategy, brighthush offers a clear ladder for advancement.
• Sustainability Leadership – Join a company that is actively reducing its carbon footprint, championing circular fashion, and investing in renewable energy.
• Inclusive Workplace – We celebrate differences and promote equity at every level, ensuring that every voice is heard and valued.
• Competitive Compensation – Transparent pay scales, performance bonuses, and a comprehensive benefits package keep our team motivated and secure.
• Learning & Development – Access to mentorship, leadership programs, and cross‑functional projects that accelerate your career trajectory.
• Community Impact – Participate in local outreach, volunteer opportunities, and sustainability campaigns that make a real difference.

Role Overview

As a Senior Front‑End Customer Experience Lead & Loyalty Program Champion at brighthush, you will be the heartbeat of our store’s daily operations. You will lead a team of Associates, ensuring that every customer interaction is seamless, personalized, and reflective of brighthush’s high standards. Your role blends people management, operational excellence, and strategic execution of loyalty programs, all while fostering a culture of continuous improvement.

In this dynamic position, you will collaborate closely with store leadership, merchandising, and corporate teams to translate brand strategy into tangible customer experiences. Your influence will shape how shoppers perceive brighthush, turning casual visits into memorable moments that drive repeat business and brand advocacy.

Key Responsibilities

• Team Leadership & Development – Oversee daily operations of front‑end Associates, assign registers, schedule breaks, and ensure coverage during peak periods. Mentor and coach team members to exceed performance metrics.
• Customer Service Excellence – Model courteous, proactive service; engage with shoppers, address concerns, and resolve issues swiftly to maintain a positive experience.
• Loyalty Program Champion – Promote brighthush’s loyalty and credit programs, guiding Associates on enrollment, benefits, and upselling opportunities. Drive enrollment metrics and analyze program ROI.
• Store Presentation & Safety – Maintain a clean, organized, and safe environment; enforce visual merchandising standards and safety protocols.
• Performance Management – Conduct regular coaching sessions, provide constructive feedback, and recognize outstanding performance through awards and incentives.
• Operational Compliance – Ensure adherence to labor laws, company policies, and POS procedures; coordinate with management on staffing and inventory needs.
• Shrink & Loss Prevention – Participate in shrink reduction initiatives, monitor loss prevention metrics, and implement corrective actions.
• Continuous Improvement – Collaborate with store leadership to refine processes, enhance customer touchpoints, and drive operational efficiencies.
• Reporting & Analytics – Prepare and present performance reports to senior management, highlighting trends, challenges, and opportunities.
• Technology Integration – Work with IT and analytics teams to troubleshoot POS issues, implement new features, and ensure data integrity.
• Community Engagement – Represent brighthush at local events, partner with community organizations, and promote brand initiatives that resonate with our customer base.

Essential Qualifications

• Minimum 1 year of retail experience in a fast‑paced environment.
• At least 6 months of supervisory or leadership experience (e.g., team lead, shift supervisor).
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to multi‑task and adapt to changing priorities.
• Proficiency with POS systems and basic data entry.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; associate’s degree preferred.
• Strong customer‑centric mindset with a passion for creating memorable shopping experiences.
• Proactive problem‑solving skills and a data‑driven approach to decision making.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty.
• Background in loss prevention or shrink management.
• Knowledge of labor regulations and compliance standards.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Previous experience with store analytics tools (e.g., sales dashboards).
• Experience with CRM platforms and loyalty program management.
• Understanding of sustainability practices within retail operations.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Data Analysis & Reporting
• Adaptability & Resilience
• Conflict Resolution & Negotiation
• Technology Savvy (POS, CRM, Inventory Systems)
• Strategic Thinking & Execution
• Cross‑Functional Collaboration

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Front‑End Customer Experience Lead, you’ll have access to:

• Leadership Development Programs – Structured training modules, mentorship, and rotational assignments across departments.
• Cross‑Functional Projects – Collaborate with merchandising, supply chain, and marketing teams to drive store performance.
• Professional Certifications – Support for certifications in retail management, customer service, or loss prevention.
• Career Pathways – Potential progression to Store Manager, Regional Manager, or corporate roles in operations, strategy, or sustainability.
• Innovation Labs – Opportunities to pilot new technologies, test emerging retail concepts, and influence product development.
• Global Exposure – Work with international teams, attend global conferences, and contribute to worldwide initiatives.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they’re community hubs where creativity, teamwork, and customer delight converge. You’ll find:

• Inclusive Teams – Diverse backgrounds, shared values, and a collaborative spirit.
• Open Communication – Transparent dialogue between staff and leadership.
• Employee Recognition – Regular awards, shout‑outs, and performance bonuses.
• Wellness Initiatives – On‑site fitness classes, mindfulness sessions, and health resources.
• Sustainability Practices – Recycling programs, energy‑efficient lighting, and eco‑friendly packaging.
• Community Engagement – Volunteer days, local partnerships, and brand‑aligned social impact projects.
• Dynamic Workflows – Fast‑paced, customer‑centric environment that rewards agility and innovation.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your total compensation package includes:

• Competitive Base Pay – Market‑aligned wages and performance‑based incentives.
• Health & Wellness – Medical, dental, vision, and mental health coverage.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Holidays, vacation, sick leave, and parental leave.
• Employee Discounts – Significant savings on brighthush merchandise.
• Professional Development – Tuition reimbursement, training programs, and conference allowances.
• Additional Perks – Childcare support, pet insurance, legal assistance, and credit union access.
• Flexible Work Arrangements – Hybrid schedules and remote options where applicable.
• Wellness Programs – Gym memberships, wellness stipends, and health coaching.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Submit your application through the link below and join a team that values innovation, integrity, and inclusion.

Apply to this job

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush welcomes applicants of all backgrounds, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.