Senior Front‑End Lead – Customer Experience & Store Operations Coordinator (Retail Excellence) at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in more than 30 countries and a portfolio of iconic brands, brighthush is committed to innovation, sustainability, and exceptional customer service. Our mission is simple: to create a shopping experience that feels personal, welcoming, and rewarding for every customer.

As a member of the brighthush team, you will join a culture that values diversity, collaboration, and continuous learning. We empower our associates to grow, innovate, and make a real impact on the customer journey. Whether you are working in one of our bustling retail stores, dynamic distribution centers, or strategic corporate offices, you will find abundant opportunities to thrive and shape the future of retail.

Key Responsibilities

As the Front‑End Lead, you will be the face of brighthush’s customer experience. Your leadership will ensure that every shopper receives prompt, courteous service while promoting loyalty programs and maintaining a clean, organized store environment.

• Customer Experience Champion: Lead by example by engaging with customers, addressing inquiries, and ensuring a seamless checkout experience.
• Team Leadership & Development: Mentor and coach a team of associates, providing ongoing training on front‑end principles, product knowledge, and loyalty program promotion.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and respond to staffing needs to keep the front‑end operating smoothly.
• Issue Resolution: Handle customer concerns promptly, turning potential challenges into positive outcomes.
• Store Plan Execution: Ensure associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communication & Feedback: Provide clear, accurate updates to management and associates, and foster a culture of constructive feedback.
• Training Collaboration: Partner with store management to identify training needs and develop effective learning programs.
• Compliance & Safety: Uphold all labor laws, store policies, and safety protocols, creating a secure environment for staff and shoppers.
• Loyalty & Promotion: Drive the adoption of credit and loyalty programs, encouraging repeat business and customer retention.
• Shrink & Loss Prevention: Support store shrink reduction initiatives and collaborate with loss prevention teams.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer service excellence.
• Knowledge of POS systems and retail technology platforms.
• Background in loss prevention or shrink reduction initiatives.
• Experience coaching associates on loyalty program enrollment and upselling techniques.
• Strong analytical skills to interpret sales data and adjust front‑end strategies accordingly.

Skills & Competencies

• Leadership: Inspire and motivate a diverse team to deliver outstanding service.
• Customer‑Centric Mindset: Anticipate customer needs and create memorable shopping moments.
• Problem‑Solving: Resolve issues quickly and effectively, turning challenges into opportunities.
• Communication: Convey information clearly to associates, management, and customers.
• Time Management: Prioritize tasks and manage multiple responsibilities simultaneously.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.
• Data‑Driven Decision Making: Use sales metrics to inform front‑end strategies.
• Integrity & Confidentiality: Maintain trust and uphold company values.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the retail landscape. As Front‑End Lead, you will:

• Gain exposure to cross‑functional teams, including merchandising, marketing, and loss prevention.
• Participate in leadership development programs designed to sharpen your strategic thinking and operational expertise.
• Access continuous learning resources, such as online courses, workshops, and mentorship from senior leaders.
• Be considered for advancement into store management, regional operations, or corporate roles.
• Receive regular performance feedback and coaching to help you reach your full potential.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice matters. Our culture is built on:

• Diversity & Inclusion: A welcoming environment that celebrates unique perspectives.
• Collaboration: Open communication across all levels, encouraging teamwork and shared success.
• Innovation: A commitment to continuous improvement and creative problem‑solving.
• Employee Well‑Being: Programs that support physical, mental, and financial health.
• Community Engagement: Opportunities to give back through volunteer initiatives and partnerships.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.50 to $15.00, actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount on brighthush merchandise.
• Wellness programs, including EAP and smoking cessation support.
• Professional development allowances and tuition reimbursement.
• Auto and home insurance discounts.
• Legal and pet insurance options.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing talented peers into the brighthush family.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic retail environment, and are ready to lead a high‑performing team, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of retail.

Apply to This Job

Join brighthush Today

At brighthush, we celebrate diversity, champion innovation, and empower our associates to grow. Your journey starts here—where every day brings new opportunities to learn, lead, and make a lasting impact on the customer experience. Apply now and become a pivotal part of our retail revolution.