Senior Front‑Line Customer Experience Specialist – Leadership & Loyalty Program Champion Driving Retail Excellence at brighthush

About brighthush – A Retail Revolution

brighthush isn’t just a retailer; it’s a movement that redefines how consumers discover, experience, and love fashion. By blending the thrill of high‑fashion with the accessibility of off‑price pricing, we create a shopping experience that feels both exclusive and inclusive. Our stores are vibrant community hubs where innovation, diversity, and a relentless focus on the customer converge. Whether you’re stepping into one of our bustling distribution centers, flagship retail locations, or dynamic home offices, you’ll find a culture that nurtures talent, rewards excellence, and empowers every team member to make a real impact.

Why brighthush is the Destination for Ambitious Retail Leaders

Exceptional customer service is the cornerstone of our success. As a Front‑Line Customer Experience Specialist, you will be the face of brighthush, leading a team of associates to deliver memorable interactions, drive loyalty program adoption, and maintain a pristine store environment. This role offers:

• Hands‑on leadership experience in a fast‑paced retail setting.
• Opportunities to mentor and develop high‑performing teams.
• Clear career pathways from associate to store manager and beyond.
• Access to a comprehensive learning and development program.
• A culture that values integrity, teamwork, and customer obsession.

Key Responsibilities – Your Impact in Action

As a Customer Experience Specialist, you will be responsible for creating a welcoming, efficient, and engaging environment for every shopper. Your day‑to‑day duties will include:

• Team Leadership: Oversee a front‑of‑store team of associates, ensuring they are motivated, well‑trained, and aligned with store objectives.
• Customer Engagement: Lead by example, greeting customers, answering inquiries, and promoting loyalty programs such as the brighthush Rewards Club.
• Store Operations: Assign registers, manage POS coverage, coordinate breaks, and maintain a clean, organized, and safe store layout.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight.
• Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements.
• Training & Development: Mentor associates on front‑end best practices, merchandising techniques, and personalized customer service.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Business Goals: Support shrink reduction initiatives, inventory accuracy, and sales targets.
• Collaboration: Partner with store management to identify training needs and operational improvements.

Essential Qualifications – What We’re Looking For

We’re seeking individuals who bring a blend of experience, passion, and a customer‑first mindset:

• Minimum 1 year of retail experience in a high‑traffic environment.
• At least 6 months of leadership or supervisory experience.
• Strong understanding of merchandising principles and visual display standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Proactive team player who thrives in a collaborative setting.
• Commitment to maintaining confidentiality and upholding brand integrity.
• Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications – Bonus Points

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program promotion and customer retention strategies.
• Background in training or coaching retail associates.
• Knowledge of POS systems and basic data entry.
• Experience in a fast‑moving retail environment with a focus on customer satisfaction.

Core Competencies & Skills – The DNA of Success

Success in this role hinges on a blend of soft and hard skills:

• Leadership & Influence: Inspire teams, drive performance, and foster a positive culture.
• Customer Focus: Anticipate needs, personalize interactions, and exceed expectations.
• Problem Solving: Resolve issues swiftly while maintaining composure.
• Communication: Convey information clearly to associates, customers, and management.
• Attention to Detail: Ensure store presentation, inventory accuracy, and compliance.
• Adaptability: Thrive in a dynamic, fast‑paced environment.
• Technology Proficiency: Comfortable using POS, inventory, and customer relationship tools.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest in your professional development:

• Structured onboarding and continuous training programs.
• Mentorship from seasoned leaders across the organization.
• Clear progression paths from associate to store manager, district manager, and beyond.
• Access to internal job boards and cross‑functional projects.
• Leadership development workshops and certifications.

Work Environment & Culture – Thrive in a Supportive Community

Our stores are more than just retail spaces—they’re community hubs where teamwork, respect, and innovation thrive. You’ll experience:

• A supportive, inclusive culture that values every voice.
• Regular team meetings, recognition events, and open‑door communication.
• Collaborative problem‑solving and shared success.
• Employee resource groups and community outreach initiatives.
• Flexible scheduling to support work‑life balance.

Compensation & Benefits – Rewarding Your Hard Work

While the starting hourly rate for this position ranges from $14.75 to $15.25, your total compensation package includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid parental leave.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a credit union and financial planning tools.
• Scholarship and adoption assistance programs.

How to Apply – Join the brighthush Family

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions, supports your growth, and celebrates your successes.

Location

Midlothian, VA – brighthush Store 0144