Senior Front‑of‑Store Excellence Lead & Customer Experience Coordinator – Houston, TX – Championing Retail Innovation, Guest Loyalty, Front‑Line Leadership, and Operational Excellence at brighthush

Welcome to brighthush – Where Retail Innovation Meets Exceptional Service

At brighthush, we’re more than a retailer; we’re a vibrant community hub that redefines the shopping experience for every guest. With flagship locations, neighborhood boutiques, and a dynamic omnichannel presence, brighthush blends timeless style, unbeatable value, and unforgettable service to create moments that feel like a win every time. Our stores are more than retail spaces—they’re gathering places where customers discover high‑quality merchandise at prices that make them smile, and where employees thrive in a culture that celebrates diversity, fuels collaboration, and rewards excellence.

Role Overview – Your Opportunity to Lead Front‑of‑Store Excellence

As the Senior Front‑of‑Store Excellence Lead and Customer Experience Coordinator for our Houston store, you will be the heartbeat of front‑of‑store operations. You’ll ensure that every guest leaves brighthush feeling valued, informed, and eager to return. If you thrive in a fast‑paced environment, love coaching others, and have a passion for creating memorable shopping moments, this role is designed for you.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate product knowledge, and model the highest standards of service.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into opportunities for loyalty and repeat business.
• Training & Development: Mentor Associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
• Operational Excellence: Maintain a clean, organized store environment that aligns with brighthush’s visual merchandising standards.
• Performance Communication: Set clear priorities, provide real‑time feedback, and keep management informed of progress and challenges.
• Compliance & Safety: Ensure adherence to labor laws, store policies, and safety protocols; champion a culture of honesty and integrity.
• Program Support: Drive credit and loyalty program enrollment, support shrink reduction initiatives, and contribute to store profitability.
• Continuous Improvement: Participate in store meetings, share best practices, and suggest process enhancements that elevate the guest experience.
• Additional Duties: Perform any other responsibilities as assigned by store leadership to support overall store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable tasks for Associates.
• Demonstrated ability to multi‑task in a high‑energy environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a proven track record of fostering teamwork and collaboration.
• Adaptability: Respond effectively to changes in direction or unexpected situations without compromising service quality.
• Commitment to continuous learning and a willingness to coach others toward excellence.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Background in customer loyalty program management and sales promotion execution.
• Knowledge of labor law compliance and store safety standards.
• Proficiency in Microsoft Office Suite and basic data entry skills.
• Prior exposure to store shrink reduction strategies and loss prevention initiatives.

Skills & Competencies for Success

• Leadership Presence: Inspire confidence in Associates and guests alike.
• Customer‑Centric Mindset: Anticipate needs, personalize interactions, and exceed expectations.
• Problem‑Solving: Quickly diagnose issues and implement effective solutions.
• Analytical Thinking: Interpret sales data, customer feedback, and operational metrics to drive decisions.
• Time Management: Prioritize tasks, manage multiple priorities, and meet deadlines.
• Collaboration: Work seamlessly with cross‑functional teams—merchandising, marketing, and operations.
• Resilience: Maintain composure under pressure and sustain high energy levels throughout the shift.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone to greater achievements. As a Senior Front‑of‑Store Excellence Lead, you’ll:

• Gain exposure to store leadership and strategic decision‑making.
• Develop expertise in customer relationship management and loyalty program administration.
• Build a foundation for future roles such as Assistant Store Manager, Store Manager, or Regional Operations Lead.
• Participate in continuous learning programs, including workshops, e‑learning modules, and mentorship initiatives.
• Access internal career development resources and a clear promotion pathway.
• Engage in cross‑departmental projects that broaden your skill set and industry knowledge.
• Receive regular performance reviews that highlight growth opportunities and set actionable goals.

Work Environment & Company Culture

Our Houston store is a hub of energy, creativity, and community. You’ll work alongside a diverse team that values:

• Inclusivity: Every voice is heard and respected.
• Collaboration: Teamwork drives innovation and success.
• Recognition: Outstanding performance is celebrated through awards, shout‑outs, and tangible rewards.
• Work‑Life Balance: Flexible scheduling and supportive policies help you thrive both professionally and personally.
• Community Engagement: Opportunities to volunteer, support local causes, and contribute to the Houston area.
• Innovation Culture: Employees are encouraged to bring fresh ideas that shape the future of retail.
• Employee Well‑Being: Programs that support mental, physical, and financial health.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, actual pay is influenced by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts.
• Pet insurance and legal assistance.
• Referral bonuses and recognition programs.
• Flexible work arrangements where possible.
• Access to exclusive employee events and networking opportunities.

How to Apply

Ready to elevate your retail career and make a lasting impact at brighthush? Submit your application through our online portal or click the link below to start your journey with us.

Apply to this job

Location & Contact

Address: 5319 FM 1960 S-B, Houston, TX Store: brighthush Store 0263

We look forward to welcoming you to the brighthush family, where your passion for customer service and leadership will help shape the future of retail excellence.