Dynamic Customer Experience Coordinator – Full Time Retail Leadership & Store Operations at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences for millions of customers every year. Our culture is built on diversity, collaboration, and continuous learning, and we empower every team member to grow, innovate, and make a real impact.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of our success. As a Customer Experience Coordinator, you will be the face of our brand, shaping the in‑store experience and driving loyalty programs that keep shoppers coming back. This role offers a unique blend of frontline engagement, team leadership, and operational excellence—all within a supportive, fast‑paced environment that rewards initiative and creativity.

Key Responsibilities

• Lead Front‑End Operations: Oversee a team of Associates at the front of the store, ensuring prompt, courteous service and a clean, organized environment.
• Customer Experience Champion: Engage with every customer, personalize interactions, and promote loyalty programs to enhance satisfaction and repeat business.
• Team Development: Train, mentor, and coach Associates on front‑end principles, POS usage, and customer engagement techniques.
• Schedule & Coverage Management: Assign registers, support POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for positive outcomes.
• Operational Excellence: Ensure Associates execute tasks according to the store plan, prioritize effectively, and maintain adherence to all policies and procedures.
• Communication & Collaboration: Provide clear updates to management, share progress, and accept constructive feedback to drive continuous improvement.
• Safety & Compliance: Promote safety awareness, maintain a safe environment, and ensure compliance with labor laws and store policies.
• Program Support: Participate in shrink reduction initiatives, loyalty program promotion, and other store improvement projects.
• Additional Duties: Perform other tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Attributes

• Experience with POS systems and loyalty program promotion.
• Knowledge of safety and compliance standards in a retail setting.
• Strong problem‑solving skills and a proactive mindset.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Previous exposure to brighthush’s brand values and customer‑centric approach.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping moments.
• Leadership: Ability to inspire, coach, and motivate a diverse team.
• Operational Acumen: Strong grasp of store operations, inventory flow, and visual merchandising.
• Communication: Clear, concise, and persuasive communication with customers, Associates, and management.
• Analytical Thinking: Ability to assess performance metrics and implement improvements.
• Adaptability: Comfortable navigating shifting priorities and dynamic retail environments.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic data entry tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Experience Coordinator, you will have access to:

• Structured training programs covering retail operations, leadership fundamentals, and customer engagement.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Cross‑functional exposure to merchandising, inventory management, and marketing initiatives.
• Clear advancement pathways to roles such as Store Manager, District Manager, or Corporate Operations.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where every voice matters. Our culture is defined by:

• Diversity & Inclusion: A commitment to creating a welcoming environment for all backgrounds.
• Collaboration: Team‑first mentality that encourages knowledge sharing and collective problem solving.
• Innovation: A culture that rewards creative ideas and continuous improvement.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and career‑advancement opportunities.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for personal well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, actual compensation is influenced by experience, skills, and performance. In addition to a competitive base salary, brighthush offers a comprehensive benefits package that may include:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipends and tuition reimbursement.
• Auto and home insurance discounts.
• Pet insurance and legal assistance.
• Referral bonuses for bringing in top talent.
• Scholarship and adoption assistance programs.

Location

This position is based at the brighthush Store 1586 in Houston, TX. The role requires a flexible schedule, including nights and weekends, to support store operations and customer needs.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic retail environment, and are ready to lead a high‑performing team, we encourage you to apply today. Join brighthush and help shape the future of off‑price retail while advancing your career in a supportive, growth‑oriented setting.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.