Senior German‑Fluent Customer Support Specialist – Remote, Greece, Relocation Package – Global Customer Experience Champion at brighthush

Embark on a Global Career Journey with brighthush – German‑Fluent Customer Support Specialist

At brighthush, we’re redefining the way technology meets customer experience on a global scale. Our mission is to empower every user, regardless of language or location, with seamless, human‑centric support that turns challenges into opportunities. As a German‑fluent Customer Support Specialist, you’ll be the frontline ambassador of this mission, bridging cultural gaps and ensuring that every German‑speaking customer feels heard, valued, and empowered.

Why brighthush and Greece? A Lifestyle of Innovation and Inspiration

Working remotely from Greece offers more than just a change of scenery—it’s an invitation to live in a country where history, culture, and natural beauty converge to create an unparalleled quality of life. Whether you’re drawn to the vibrant streets of Athens, the artistic pulse of Thessaloniki, or the tranquil shores of Crete and Santorini, Greece provides a backdrop that nurtures creativity, well‑being, and adventure.

• Athens – the crossroads of ancient wisdom and modern tech hubs.
• Thessaloniki – a youthful, multicultural city with a thriving startup scene.
• Crete, Rhodes, Corfu, Santorini – islands that blend pristine beaches with historic charm.
• Nafplio and Messinia – serene towns offering a relaxed pace and historic allure.

At brighthush, we believe that a balanced life fuels professional excellence. That’s why we support our remote teams with flexible schedules, robust digital tools, and a culture that celebrates both work and personal growth.

Your Role at brighthush

As a German‑fluent Customer Support Specialist, you will be the primary point of contact for our German‑speaking clientele. Your day‑to‑day will involve resolving inquiries, troubleshooting issues, and ensuring that every interaction reflects brighthush’s commitment to quality, empathy, and innovation.

Key Responsibilities

• Deliver timely, accurate support to German‑speaking customers via phone, email, live chat, and social media.
• Communicate solutions clearly, maintaining a friendly and professional tone that aligns with brighthush’s brand voice.
• Track and manage customer interactions in our CRM, ensuring data integrity and adherence to quality standards.
• Collaborate with cross‑functional teams—product, engineering, sales, and marketing—to resolve complex issues and share actionable insights.
• Participate in continuous improvement initiatives, providing feedback on processes, tools, and customer pain points.
• Maintain compliance with data privacy regulations (GDPR, CCPA) and internal security protocols.
• Monitor customer satisfaction metrics (CSAT, NPS) and proactively address areas for improvement.
• Contribute to knowledge base creation, drafting FAQs, troubleshooting guides, and best‑practice documentation.
• Act as a cultural liaison, helping to adapt product messaging and support content for German‑speaking markets.
• Assist in onboarding new team members by sharing best practices and providing hands‑on training.

Essential Qualifications

• Native or fluent German speaker with exceptional written and verbal communication skills.
• Proficient in English for internal collaboration and documentation.
• Prior experience in a customer‑facing role, preferably in tech or SaaS environments.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Self‑motivated, able to work independently in a remote setting while managing time and priorities effectively.
• Basic understanding of Greek culture and a willingness to learn the language (bonus).
• Experience with ticketing systems and knowledge‑base platforms.
• High level of digital literacy, comfortable navigating multiple software tools.

Preferred Qualifications

• Experience with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Familiarity with SaaS products and subscription‑based business models.
• Previous remote work experience within a global, multicultural team.
• Knowledge of Greek language and customs.
• Certifications in customer support or related fields.

Skills & Competencies for Success

• Communication Excellence – articulate, empathetic, and persuasive across multiple channels.
• Technical Aptitude – comfortable navigating digital tools, troubleshooting, and learning new software quickly.
• Problem‑Solving – analytical mindset to diagnose issues and propose effective solutions.
• Adaptability – thrive in a fast‑paced, evolving environment with changing priorities.
• Collaboration – work seamlessly with international teammates, respecting diverse perspectives.
• Time Management – self‑discipline to meet deadlines and maintain productivity in a remote setting.
• Customer‑First Attitude – always prioritize the customer’s experience and satisfaction.
• Data‑Driven Decision Making – use metrics and analytics to guide support strategies.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a lifelong learner. Your journey with us will include:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer support techniques.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Cross‑departmental projects that broaden your skill set and expand your professional network.
• Annual performance reviews with clear pathways for promotion and salary adjustments.
• Access to a global network of professionals across technology, design, and business.
• Participation in industry conferences, webinars, and workshops.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and work‑life balance. Our remote‑first approach means you can work from any location in Greece, supported by a robust digital infrastructure and a collaborative team culture that values transparency and mutual respect.

• Flexible working hours to accommodate different time zones and personal commitments.
• Virtual team events, cultural exchange sessions, and community outreach initiatives.
• Access to a global network of professionals across technology, design, and business.
• Commitment to sustainability and responsible business practices.
• Regular “Ask Me Anything” sessions with senior leadership.
• Inclusive policies that celebrate diversity in all its forms.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for German‑fluent support specialists.
• Performance‑based bonuses and incentive programs.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Generous paid time off, including vacation, sick leave, and personal days.
• Relocation package to support your move to Greece, covering travel, housing assistance, and settling‑in support.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Access to a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.
• Annual team retreats and off‑site workshops.

Ready to Join brighthush?

If you’re ready to elevate your career while living in one of Europe’s most inspiring countries, this role is your gateway to a fulfilling professional journey. Bring your passion for customer service, your fluency in German, and your desire to thrive in a global, remote environment.

Apply now and start your Greek adventure with brighthush. We can’t wait to welcome you to our team!

Apply Today

To submit your application, visit our careers portal or click the link below. We look forward to exploring how your unique skills and experiences can contribute to brighthush’s mission of delivering exceptional customer experiences worldwide.